How To Deal With A Complainer

How To Deal With A Complainer

A Complainer Is Characterized by:

1. Dissatisfaction in their personal life
2. Anger
3. A desire to have their concerns acknowledged
4. Makes demands
5. Wants explanations
6. Makes threats or bluffs
7. Frustration

Description

Complainers have a gripe about everything in their life. This usually comes from the underlying fact that they are unsatisfied or disgruntled about their own personal lives. The complainer has a need for their concerns to be acknowledged. Whether it is in their professional or personal life, the complainer can't have peace of mind until someone listens to and acknowledges their concerns. They feel dissatisfied and they don't just want things to change-they want to be heard and understood.

How to Deal With the Complainer

The key to effectively dealing with a complainer is by using your active listening skills. They want to be heard and acknowledged-not ignored or argued with. You have to use your skills of empathy and try to understand what their interests and needs are.

1. Listen to their concerns. It's not enough sometimes just to fix the problem. The person has a psychological need for someone to acknowledge their concerns. Let them get all of those pent up frustrations out of their system before you address the problem. Listen and acknowledge what they have to say. Encourage them to keep on talking until all those frustrations have been let out.

2. Empathize with them. Imagine yourself walking around in their shoes and see the situation from their perspective. Empathy is an important tool that you can use to facilitate cooperation. Let them know that you understand their situation and make them feel comfortable and important. Use empathetic statements such as, "If I were in your shoes, I'd be really angry too." Paraphrase their concerns back to them. Repeat their concerns back to them in your own words. This lets them know that you have been listening and it allows you to confirm that you have heard and understood everything correctly. Paraphrasing is also a powerful rapport-building tool.

3. Ask them what they would like you to do. In most cases, you will already know what the person wants, but ask them what they would like you to do anyways because it lets them walk away happy by giving them the amount of control they desire.

About The Author

Tristan Loo is an experienced negotiator and an expert in conflict resolution. He uses his law enforcement experience to train others in the prinicples of defusing conflict and reaching agreements. Visit his website at http://www.streetnegotiation.com or e-mail him directly at [email protected]

In The News:

How to haggle  EurekAlert
Pelosi's hostage negotiation  Daily Journal Online

Neogtiation: How to be Right Without Making Other People Wrong

What exactly are we trying to accomplish by proving to... Read More

Just Ask!

Ask and you shall receive & knock and it shall... Read More

Business: Keys To Negotiating Well

Whether it's buying a car, asking for a pay rise,... Read More

Cross Cultural Negotiations

Cross cultural negotiation is one of many specialized areas within... Read More

Making the Deal: Women as Negotiators

Negotiating is no game. It is not for the weak... Read More

Resolve Conflict In 6 Easy Steps - The BEDROL Method

The principles of Negotiation can work for you in any... Read More

How to Negotiate Effectively

You may be thinking, "Gary, I am a mom, housewife,... Read More

Negotiate Your Way to a Better Salary

1. Be persuasive: It's hard to force your boss to... Read More

Negotiating: Forcing vs Compromising

Forcing is a hard-nosed approach that makes heavy demands from... Read More

Ask for More - You May Get More

If you are involved with sales, how do you feel... Read More

Negotiating Tactics: How To Strike A Negotiable Opening Shot

There is no right or wrong to fire up your... Read More

How To Deal With A Complainer

How To Deal With A ComplainerA Complainer Is Characterized by:1.... Read More

Power Pricing - Getting the Right Price for Your Products and Services

There's an old joke about the New York City blackout.... Read More

How Barter Can Help Your Business Online or Offline

How Barter Can Help Your BusinessBarter trade is a powerful... Read More

Managing Conflict, in Life & Work: Using Ancient and Modern Approaches

"Conflict" is a word that can have varying degrees of... Read More

How To Communicate Using Space

What Is Proxemics?The study of the communicative aspects of personal... Read More

How To Make An Inflexible Bureaucrat See You As A Person

Inflexible Bureaucrats Are Characterized by:1. Cares little about your happiness... Read More

Determine Your Rate And Negotiate Carefully With Unreasonable Clients

Consultants who offer executive assistant or computer services on a... Read More

Embarrassed To Discuss Your Prices? Seven Common Reasons We Cant Talk About Them

Last week, a wonderfully-skilled electrician installed a new light fixture... Read More

How to Change Somebody?s Mind

Believe me, it's not easy! And sometimes, it doesn't work... Read More

National and Cultural Negotiation Style

Cultural and national negotiation styles reflect communication behaviors and the... Read More

The Ultimate Truth in Persuasion

OK, so you want to improve your persuasion power right?Why?... Read More

Secrets of the Trade Revealed: Bartering for Business

In its simplest form, bartering involves an equal trade. One... Read More

Negotiating Skills Will Get You Ahead

Negotiating skills can help you manage lots of different kinds... Read More

Do You Want a Paycheck or a Passion? 10 Qualities Managers are Looking for in Hiring You

Based upon my research of over 300 managers in the... Read More