Courtesy In The Workplace -- Can You Say, Thank You?

Thank you is such a beautiful phrase. When you say, thank you, it makes a world of difference. Recent research suggests that discourtesy in the workplace is rapidly becoming an increasing dilemma for businesses and organizations. Workplace incivility is growing, including an increase in bad manners, rudeness, coarseness, vulgarity, and a lack of respect.

In 1999, researchers Pearson, Andersson, and Porath at The University of North Carolina Business School determined that incivility in the workplace can impact company profits due to lost productivity and employee turnover. Their studies indicated the significance of this impact as follows:

People who experience rude behavior on the job:

  • Quit their jobs(12%)
  • Lose work time(52%)
  • Deliberately decrease their work effort(22%)

However the most disturbing result was that over 78% of those surveyed said that this kind of behavior has worsened in the past decade.

Why Say, Thank You?

  • It demonstrates that you value courtesy and good manners. Saying thank you for something you have received, no matter how small is a great way to communicate. It shows understanding and encourages a positive reception and acceptance.
  • It promotes good health and a successful lifestyle. Extending common courtesy to others demonstrates maturity and a healthy self-esteem.
  • It is fundamental to strong interpersonal relationships and in building rapport. It really doesn't take much to be cordial to others by saying please and thank you as you carry out business and job responsibilities.
  • How to Form a Thank You Habit

  • Learn and practice proper work etiquette. Get back to basics and focus on how you can make your workplace a more pleasant environment for all-bosses, workers, and customers. Acknowledge in some way each person you meet even if it is only with eye contact, a nod or smile.
  • Concentrate on creating pleasant and agreeable experiences for everyone who interacts with you. Be gracious and considerate. Watch for uncivil behavior. Every day you are presented with situations that allow you to show common courtesy and consideration to others. Be proactive and take advantage of every opportunity to be cordial.
  • Minimize any It's-All-About-Me tendencies. Instead Do unto Others as You Would Have Them Do unto You by displaying empathy and finding opportunities to increase your connection. Remember how it feels when someone insults you or is rude to you. Think about what you can do to improve civility in your work unit, team or department. Then, just do it!
  • Be sincere and genuine. Your efforts must be honest and heartfelt. Being courteous comes not from your head but from your heart. If your actions do not match your words, then your efforts will be in vain.
  • Never underestimate the power of a Thank You! Take time to acknowledge and extend courtesy to someone today!

    Althea DeBrule, entrepreneur and seasoned human resources executive, has focused for more than 30 years on helping people achieve their career goals. Creator of The Extreme-Career-Makeover? and a founding partner of RADSGroup Organizational Consultants, she is recognized for her bottom line and practical application of career development and management strategies in a way that penetrates hearts and compels action. She speaks and teaches with inspired talent, humor and contagious zeal at management conferences and leadership retreats nationwide, and has been featured in CFO Magazine, [email protected], Human Resource Executive Magazine. Althea is the author of Bosses & Orchards, a compelling and candid book about how to make your work relationship with your boss succeed. To discover how you can take your career to a new level, visit http://www.extreme-career-makeover.com/.

    In The News:

    Russia votes: State Duma elections 2021  Observer Research Foundation
    Frankfort girls soccer: A positive attitude for 2021  Keyser Mineral Daily News Tribune
    Lynette Jones Bellus  Villages-News

    Theres No Negative In My Program - Part 2

    Well you know about the young hero who saved his... Read More

    All My Needs, Desires, and Goals are Met -- INSTANTANEOUSLY

    I get emails and questions from people all the time... Read More

    Living with Lunatics: They?re Crazy and They?re in Charge!

    They're out there? they look like people you know, but... Read More

    How to Cope With Your Inner Food Critic

    Every day that I eat EnergyRich? Food, I get almost... Read More

    How to Begin to Overcome Shyness

    The one thing that is absolutely vital to overcoming shyness... Read More

    Change

    One thing in life is certain---change. Things never stay the... Read More

    Be Thankful for What You Have Got

    Did you know that the 911 equivalent in the UK... Read More

    Seeing Challenges as Opportunities

    Are you a person who loves challenges, or hates them?... Read More

    Change and Transition - 10 Steps to Surviving Change Elegantly

    If I say the word "CHANGE" how do you feel?... Read More

    Lessons From Anakin Skywalker: Making Better Choices Through Recognizing And Managing Our Fears

    In the latest and final Star Wars saga, Anakin Skywalker... Read More

    The Power of Positive Thinking - Turn a Bad Day Around!

    Turn brutality into kindness. There is no small deed and... Read More

    How To Radically Improve Your Everyday Experience Of Life In Two Simple Steps

    Can you do something for me?Tell me?Please don't think tomorrow.What?Yeah,... Read More

    Another Life: I Wish I Were Someone Else

    In 1978, Erma Bombeck wrote a book entitled "The Grass... Read More

    Turning Fear Into Power

    How would your life shift if you moved into what... Read More

    Use Your Imagination to Create the Self You Want

    "Every prayer - every thought, every statement, every feeling -is... Read More

    Self Confidence and the Way You Use Your Words

    The way we use language can have a huge impact... Read More

    The Mind?s Power Fusion Component

    It is widely believed that just anybody has the intrinsic... Read More

    Getting Over Your Fear Of Success

    The fear of success is more common than some might... Read More

    Tips on Boosting Your Self-Confidence

    How you feel about yourself truly does affect your interaction... Read More

    Good News! The Pathway of Change Is Predictable

    Often when radical change occurs in our lives we feel... Read More

    Release Your Agression In Your DIARY OF EMOTIONS

    In order for you to make positive ground daily you... Read More

    Life Energy

    There is a growing appreciation of the impact of psychic... Read More

    Mastering Mindfulness: A Thinkers Ode to Meditation

    I'm lucky.When I was fifteen, I was the sole survivor... Read More

    Thoughts are Things

    You've probably heard this idea at one time or another.... Read More

    How to Get Rid of Frustration and Self-Pity

    I've yet to meet the person who never struggles with... Read More