Overcoming Objections Over the Telephone

In sales, one of the things you will be doing a lot of, is making phone calls. You can't escape it. It just comes with the territory.

Making phone calls is really not all that bad. The thought of having to do it, is actually much worse than having to physically sit down and do it, and once you get on a roll, it's never as bad as it seemed.

The part of making cold calling sales calls that you will find to be most painful are the objections you will be faced with, such as, and most annoying, is the hang up, which doesn't happen as often as people think. In this particular case, I have no answer on how to meet this challenge, my suggestion would be, not to stress over it, just move onto the next phone call.

Another objection you will be faced with is: I'm not sure. I have to think about it.

My suggested response to this objection would be:

I understand that you need to think about it, but perhaps there is something I did not explain clearly enough, is there anything you would like to go over one more time?

Or . . .

I know when it comes to making a commitment over the phone that it is easy to become lost in the confusion of everything that has to be done and understood, is there anything I can go over with you one more time.

If that doesn't get them talking again, then let them go by politely asking for their permission to follow up with them in a few days, and, if you could possibly send them out some literature, along with your business card.

Another common objection is:

I have to ask my spouse.

A good response to this objection would be:

Is your spouse available at this time? I would be happy to speak with him/her.

Again, if this does not work, then let them go, and politely ask to send out literature, and follow up with a phone call.

And one other objection you may run into . . .

I have already taken care of that, or I am working with someone else.

If you are hit with this objection, it is most likely your prospects way of telling you they are not interested.

On the other hand, if they tell you they are working with someone else, it never hurts to take a chance, and ask your customer if they would like to see if you could get them a better price, or even a better product. It can't hurt, and if they are interested than go for it! If not, than let it go right there, and move onto your next prospect.

And remember, challenges are nothing but obstacles on your path to greatness!

Jay Conners has more than fifteen years of sales and marketing experience in the banking and mortgage industry, and is the owner of J. Conners, Mortgage leads reviews - a mortgage resource center for mortgage brokers, loan officers, and lenders. He is also the owner of Www.callprospect.com a mortgage lead company, specializing in fresh leads.

Jay Conners can be contacted via e-mail at [email protected]

In The News:

This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news

SGB Media (press release) (blog)

Technogym Sees Sales Advance 6.7 Percent In Nine Months
SGB Media (press release) (blog)
The inside sales channel (Ecommerce & teleselling) recorded a negative performance only due to some geographical areas in Europe. The Retail channel, which has a marginal impact on the company business model, with its main purpose to act as show ...


Technogym, 9 mesi a 433,5 mln (+6,7%)
Pambianconews
In calo il canale Inside Sales (Ecommerce e teleselling), impattato dall'andamento di alcune geografie europee. Il Retail, che ha un peso marginale nel modello di business dell'azienda svolgendo una funzione di showroom a supporto degli altri ...


SeeNews

Albania's anti-trust body clears sale of 85% of data processing firm CC Tirana
SeeNews
CC Tirana is specialized in call center services in the field of customer care, telemarketing or teleselling, including processing of data of other companies and/or public entities. Sestante Holding is present on the Albanian market through another two ...


SmartCompany.com.au

Sales trend for 2014: Telesales will have to make dramatic changes
SmartCompany.com.au
The second Sales Trend for 2014 is 'Telesales will have to make dramatic changes'. In-bound and out-bound telesales and call centre operations have traditionally focused on the uncomplicated sale of easy-to-understand commodities and the service ...


The Guardian

Behind every cold call is a person hating their life
The Guardian
You might feel a bit guilty hanging up on a caller but when I was tele-selling accidental death cover, hang-ups were a relief. They were far better than trying to talk anyone round using the page in my script titled “objection handling”. Aside from the ...


FashionNetwork.com IT

Technogym cresce del 3,6% nel primo semestre, utile netto a +99%
FashionNetwork.com IT
Technogym, l'azienda cesenate leader nel fitness e nel wellness, ha chiuso lo scorso 30 giugno il primo semestre dell'esercizio fiscale in corso con ricavi consolidati pari a 272,9 milioni di euro, in crescita del 3,6% a cambi correnti (+8,3% a cambi ...

and more »

Ti Consiglio... un lavoro (Blog)

ProntoPro.it Lavora con noi: 20 posti di lavoro
Ti Consiglio... un lavoro (Blog)
... Commerciale, Customer Care e in altre aree;; Junior Entrepreneur – German Speaker;; Growth Specialist – German Speaker;; Junior Startupper;; Customer Success – Inside Sales (Teleselling);; Frontend Software Engineer;; Backend Software Engineer.


BW Businessworld

BW Businessworld Life Insurance Summit 2017 Digital Adaptation ...
BW Businessworld
E-insurance, which keeps insurance records through repositories, is expected to drive digital penetration of insurance products, , BW Businessworld Life ...

and more »

Job Meeting Magazine (Comunicati Stampa)

Immobiliare.it, pubblicate nuove offerte di lavoro a Roma e Milano
Job Meeting Magazine (Comunicati Stampa)
Investire nel digitale e migliorare l'automazione dei processi. Il 2018 di Immobiliare.it si apre nel segno della Digital Transformation e dell'inserimento di nuovo personale in azienda. Con la recente pubblicazione di numerose offerte di lavoro, il ...


TecnoAndroid

Vodafone adotta una nuova strategia tramite call center per attivare l'offerta più bassa
TecnoAndroid
... ritorno con l'operatore rosso hanno la possibilità di attivare una delle offerte Vodafone Special. Le offerte aderenti a questa iniziativa sono la Vodafone Special 1000 10GB Teleselling, Vodafone Special Minuti 20GB Teleselling e la Vodafone ...

and more »
Google News

The Cold Calling Conspiracy

A consipiracy exists in the world of selling. A cold... Read More

Sales Call Success - Turbo Charge Your Sales Calls

Do you want to be a sales champion? There are... Read More

Stop Selling and Make More Sales

A few months ago I spent time training some telephone... Read More

Phone Tips To Get Things Done: Professional Phone Skills

It happens all the time, you hear someone over the... Read More

How to Make Sales with Noisy Kids in the House

Kids play hard, and sometimes that means they play really... Read More

Sales Therapy 101: Breaking Your Fear of Cold Calling

Almost every day, visitors to my Unlock The Game? website... Read More

Conference Calling Evolved

Originally the conference call was limited to businesses paying exorbitant... Read More

How To Get Your Phone Call Returned

When selling your product face to face with a customer,... Read More

What Level Of Telephone Sales And Customer Service Do You Provide?

Using the telephone as an effective sales and customer service... Read More

10 Tips for Telephone Success

The telephone is an often under-appreciated and much maligned piece... Read More

Telsales Just Got Easier!

Your sales structure for outbound calls can be summarised using... Read More

Telemarketers May Have Ruined Everything

I had to really look at things a little different... Read More

7 Ways to Jump Start Your Cold Calls

Cold calling has to be one of the most feared... Read More

K.A.R.M.A. of Phone Prospecting

Do you ever wake up on the wrong side of... Read More

How To Know Youre On A Winner

The catchword today for business is flexibility.With changes in suppliers,... Read More

Closing That Big Sale With Conference Calling

So you're in business. Whether it is micro, small, medium,... Read More

3 Simple Rules For Your Next Sales Call

The other day I received a call from a telemarketer... Read More

Overcoming Objections Over the Telephone

In sales, one of the things you will be doing... Read More

Generating Leads Through Telemarketing

Telemarketing is one of the most common ways that a... Read More

Proven Two Minutes Magic Exercise to Conquer the Fear of Phone

I got a confession to make! The little communication device... Read More

Choosing a Phone Dialer that Works

If you own or operate an outbound call center, you've... Read More

How To Be A Cold Calling Superstar!

Our emotions and feelings are changing all of the time... Read More

No More Cold-Calling? Well, Almost...

We do not advocate cold calling in High Probability Selling.... Read More

4 1/2 Steps for Doubling Your B2B Appointments

Cold calling. Most people hate to do it and there... Read More

Cold Calling Does Not Generate Sales Leads

It is a fact of life for most new sales... Read More