In Sales Service Means Business

Some businesses flourish while others slowly fade away. There's usually a good reason. Here are two examples.

Bernadette, my wife, has a busy schedule. She will often call for a manicure at the last minute. She's been going to Carol's Beauty Shop and Day Spa for the past two years. According to Bernadette, whenever she calls Carol and regardless of how full her schedule is, she is always pleasant, professional and very accommodating.

When Bernadette calls and asks "Do you have an opening for a manicure this morning," Carol never says no. You can hear her smiling on the phone when she says, "Sure, let me see what's available for you, I'm sure we can fit you in." Then after looking at the appointment book she says, "I can put you with Rosa at ten or Carla at eleven, which is better for you?"

Her business is booming. Carol started with a staff of two and now employs twenty. She combines the right words with a great attitude.

Example number two. Last week, I needed some office supplies. I went to the Office Max store in Vernon Hills, Illinois. It's big and it's close and I always have to wait. It was 2:30 in the afternoon and there was a line at the only cash register that was open.

The woman in front of me was buying about six items including a day timer. The day timer was missing the bar code needed for scanning purposes. The cashier grabbed the microphone and called for assistance. The man approached, with a face that declared, "this better be good."

He left to go find the price. The customer in front of me said he was going in the wrong direction and took off to find the item herself. Now there were seven people in line. We were waiting, waiting, waiting . . . the very thing I enjoy most, especially when I'm in a hurry.

Finally, after what seemed like an eternity, I speculated quietly to the cashier, that if this kind of service keeps up, Office Max would be out of business in a few years.

The cashier looked at me and said with a scowl, "Good, we all hate working here anyway."

After awhile longer, I paid my bill and left wondering where I'd be getting my office supplies in the future.

Some businesses flourish while others fade away. The people make the difference in every selling situation. Here are three things to remember every day if you are serious about growing your business.

1. Show up with a positive and professional attitude every day.

2. For all routine situations, know exactly (word for word) how you'll deal with them.

3. Focus on exceeding all customer expectations every time.

The key to success is you and you really make the difference. It's hard to focus on the customer and not have them really appreciate your effort.

Good service has its own reward. So does bad service.

Jim Meisenheimer is the creator of No-Brainer Sales Training. His sales techniques and selling skills focus on practical ideas that get immediate results. You can discover all his secrets by contacting him at (800) 266-1268 or by visiting his website: http://www.meisenheimer.com

In The News:

Oyo plans to lay off sales staff  Economic TimesAbout 60 salespeople in Oyos New Delhi and Gurgaon offices were the first to be fired and got their letters on Monday.
Expect sales to improve during festive season: Rajiv Bajaj  MoneycontrolThe automobile industry must look at its own shortcomings before asking for stimulus from the government, said Rajiv Bajaj, managing director of Bajaj Auto.
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BitGo Hires Sales Chief from Crypto Custody Rival Xapo  CoinDeskCryptocurrency custodian BitGo has announced the addition of Xapo's Pete Najarian to its executive team. Joining as the chief revenue officer, Najarian is ...
Google sees 90% YoY sales growth in US thanks to Pixel 3a  9to5GoogleA new report has shown that the Pixel line remains one of the fastest-growing smartphone ranges in the United States — thanks to sales of the Pixel 3a.
Television sales decline 10-20% despite discounts  MoneycontrolNEW DELHI : Despite discounts, Indians are deferring purchases of new television sets, sending sales of leading brands down by 10-20% from a year ago.
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Price Surge Means 'Hell' For Gold Sales As Demand Ebbs  NDTV NewsJewelers in India, the top consumer after China, are facing a bleak outlook as record high prices and fading demand threaten to drag annual gold sales to the ...
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Tata Motors expects double-digit decrease in sales: Vendors  Economic TimesThe maker of the Harrier and Nexon SUVs, Prima range of trucks and Ace mini-trucks, however, expects this to be a temporary phase.
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July 2019 Malaysian vehicle sales go up by 19.5%  Paul Tan's Automotive NewsAfter a quiet June, car sales in the country picked up again last month. Data from the Malaysian Automotive Association (MAA) revealed that 50853.
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VW Group sales rise 2nd straight month behind VW, Audi brands  Automotive News EuropeSales at Volkswagen Group, the largest light-vehicle maker in China, rose for the second straight month in July as gains at the Audi and VW brands more than ...
Brief warning: Innerwear sales reveal a slowdown  Economic TimesSharp dip in June quarter figures shows 'men's underwear index' holds true for India.
TJX’s sales growth has slowed, but it’s still making its brick-and-mortar strategy work  The Boston GlobeWhen the news hit the wire Tuesday morning, you could picture investors wondering: Has the TJX Cos. juggernaut started to run out of steam?
Greene King sale isn’t one for pubgoers to drink to  The GuardianHong Kong buyer CKA wants the chain's cheap property portfolio, and pub closures will surely follow.
Balking at cottage prices, millennials are driving RV sales  Financial PostHistorically, the Canadian RV market consisted of an older demographic, but around the 2009 recession a new trend emerged.
Shopify’s new initiative may drive sales increases: Guggenheim  Yahoo FinanceShopify's CEO net worth has reportedly doubled to $3.2 billion in just six months, according to Forbes. Yahoo Finance's Dan Howley joins Akiko Fujita on 'The ...
Asset sales allow Exxaro to declare special dividend  Business DayExxaro Resources, which supplies coal to Eskom, says it will pay shareholders a special dividend of 897c a share after half-year net profit doubled thanks to ...
Recession warning: RV sales hit the skids  Yahoo FinanceForget the bond market, some economists are looking to the RV market for signs of an impending recession.
Hyundai car sales break up July 2019 - Venue, i20, Creta, Grand i10, Santro  RushLaneHyundai Venue has become the best selling Hyundai car in India, pushing the i20 and the Creta to 2nd and 3rd spot. Grand i10 sales declined 50%.
Lupin gains on sale of Japanese injectables business  MoneycontrolShares of Lupin gained after the drugmaker announced an agreement to sell its Japanese injectables business to neo ALA Co. Ltd, a wholly owned subsidiary ...

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