Are You a Winner or Whiner?

I've found that winners say "I choose to." Whiners, on the other hand, say "I have to."

Let me explain. On a plane, I mentioned to the executive next to me that I'm a professional development consultant and speaker. She smiled, gave me a knowing nod, and before the wheels were up revealed her "pain." She launched into telling me about her demanding and exhausting work responsibilities. She said things such as, "I have to leave home at 6:30 every morning to beat the traffic." "I have to go to Germany next month on business." "I have to attend a daily mini-meeting with the VP of Marketing." She prefaced all of her duties with "I have to."

I shook my head. "No wonder you feel over-stressed!" I exclaimed. "Your motor's running full speed but your parking break is on!" I recommended she release the brake. "You are a closeted whiner," I said. "Viewing your work as a series of burdens is holding you back. Empower yourself by changing your perspective. Quit using the victim phrase 'I have to." Replace it with 'I choose to,' 'I get to,' or by just stating the facts."

"For example, saying 'I choose to leave at 6:30 to avoid the traffic' means you are making a quality choice about making your commute easier. Saying 'I get to go to Germany' affirms your company's appreciation of your special skills -- plus you are fortunate to get to go on an adventure most people will never experience. Stating 'I meet daily with the VP of Marketing' clarifies your duties and signifies you are a key person whose observations and opinions are so valued the VP gives up part of her day to hear what you have to say. Making these phrase changes subconsciously signals you're in control of where your time and energy go. That makes you a winner not a whiner." She thought a moment, smiled broadly and said, "I feel the difference already. I'm going to quit saying 'I have to'."

To keep yourself in the winner's circle, it's smart to ditch the whiner phrase, "I have to," unless you want to signal the listener you're being forced to do something against your will. Victims say "I have to." Winners are smart to say "I choose to."

Doug Smart is the co-author of the book, "Sell Smarter." He is a sales consultant, professional speaker, and host of the daily motivational radio show, "Smarter by the Minute." For more information, email [email protected]. Copyright 2005 by Doug Smart

In The News:

A Look into Microsoft's Data-Driven Approach to Improving Sales  HBR.org DailyCompanies are beginning to utilize their employees' behavioral data — generally known as people analytics — to better understand and improve their sales ...
Canadian home sales will fall to 9-year low next year, CREA forecasts  CBC.caNational home sales are projected to fall to a near decade low in 2019, as rising interest rates and strict mortgage stress-test rules continue to put a damper on ...
Madras High Court bans online sales of medicines  Economic TimesCHENNAI: The Madras High Court on Monday banned online sale of medicines by e-pharmacies till the Centre notifies the final rules bringing e-pharmacies into ...
E-commerce share in India's FMCG retail sales triples in 2 years: Nielsen  Moneycontrol.comThis has led to online purchase of a broader range of categories, with a particularly interesting upswing seen in *fresh* and packaged groceries, Nielsen said in a ...
Google, Amazon and Facebook may use payments data to drive retail sales: Report  Moneycontrol.comGoogle recently launched the shopping tab on its search engine and Facebook's Instagram will soon bring the shopping feature in India, which is already ...
Here’s when Steam’s big Winter Sale is going to start  VG247The start and end dates for all of Steam's big sales this year have leaked online.
Players figured out a way of calculating PS4 game sales figures through Trophy data, Sony emails  VG247By using Trophy data, and promotional emails Sony has been sending to PS4 owners, players managed to approximate the number of copies certain games ...
Singapore home sales surge as developers market more projects - Business News  The Star OnlineSINGAPORE: Private home sales in Singapore more than doubled in November from October as developers marketed more projects.
Best Buy Slumps After BAML Downgrade on iPhone Sales Caution  TheStreet.comAnalysts at Bank of American Merrill Lynch lower their rating on the electronics retailer and slash their price target by nearly 30%....BBY.
Asos issues profit warning as Christmas sales falter  ITV NewsRead Asos issues profit warning as Christmas sales falter latest on ITV News. All the Business news.
Clothing company Guess fined €40m for preventing cross-border sales  Financial TimesBrussels has fined US clothing group Guess €40m for illegally restricting retailers' sales across EU borders, a practice that allowed the company to charge ...
Internet sales tax collection laws gradually taking effect - Hartford Courant  Hartford CourantAs 2019 approaches, many online retailers are either collecting or preparing to collect sales tax from out-of-state-customers for the first time.
Tailwinds of debt reduction and annuity sales drive DLF’s shares  LivemintIt seems investors are appeased by DLF's debt cuts and robust traction in the commercial lease rental segment.
The Week's Best Beauty Sales Include A $25 Disney Lipstick Set & $5 Sephora Blushes  BustleIt's really and truly the home stretch of holiday shopping. Are you still frantically trying to find gifts for people on your seasonal shopping list? If so, don't fret any ...
Japan manufacturers' OLED TV sales poised to top 1m in 2019  Nikkei Asian ReviewSEOUL -- Japanese manufacturers' global sales of televisions using organic light-emitting diodes look set to exceed 1 million for the first time next.
Opioid abuse, wine sales on Sundays among new Tenn. laws for 2019  WVLT.TVStarting January 1, 2019, 31 new laws will go into effect in Tennessee.
Putin calendar sales surpassing those of Japanese stars in Japan  Japan TodayThe current leader in 2019 calendar sales at a popular chain store in Japan is not a *fresh*-faced young idol, nor is it a sexy heart-throb actor. Rather, Vladimir ...
Welspun targets ₹1,000 crore sales from new flooring business  LivemintNew Delhi: Home textiles major Welspun Group is bullish on its new flooring venture to clock a turnover of ₹1,000 crore in the next 3-4 years on the back of its ...
Tesla's Model 3 Sales Now Face Uphill Battle As U.S. Backlog Appears Exhausted And Tax Credit Is Expiring  Seeking AlphaModel 3 estimated delivery time of under sixteen days shows that Tesla has completely worked through its months-long U.S. backlog of reservations.
Kingsport seeing bump in sales tax collections  Kingsport Times NewsKINGSPORT — Sales tax collections in the Model City are up — for both the past fiscal year and the first quarter of the current fiscal year. According to financial ...
Shops launch highest number of sales in Christmas lead-up as retailers battle to win customers  The SunDeloitte says shops are currently discounting items by between 2 per cent and 80 per cent with an average sale of 44 per cent.
These 3 Retailers Are Growing Digital Sales Much Faster Than Amazon  The Motley FoolThese brick-and-mortar stores may have cracked to code for competing with the online juggernaut.
State home sales solid in November  BizTimes.com (Milwaukee)The number of Wisconsin homes sold in November is nearly identical to the same month last year, despite the fact that the short supply of single-family homes ...
ETF & Stock Picks to Bet on Upbeat Retail Sales in November  Zacks.comThese ETFs and stocks should be the beneficiary of the November retail sales in the United States.
Retail sales rise in November, diminishing fears of economic slowdown  CNBCRetail sales appeared to gather momentum in November as households bought furniture, electronics and a range of other goods.
Russia: Now Number 2 in Military Sales (Any Guess Who Is Number 1?)  The National Interest OnlineSince the days of the Soviet Union, Russia has been the best at selling two things: weapons and oil. And now, Russia is selling more weapons. Russia vaulted ...
In sign of real-estate slowdown, Orlando home sales are down and listings are up  Orlando SentinelThe November real estate report from the Orlando Area Realtors Association released Monday showed that the number of home sales fell 6.9 percent during the ...
Electric Car Sales In Emerging EV Markets — Chapter 2: Middle East  CleanTechnicaDecember 16th, 2018 by Jose Pontes. After covering Africa in the first chapter of this “Emerging Markets” series, we now analyze the EV market and EV potential ...
External storage sales fall behind in bull market  Blocks and FilesIDC's Q3 2018 worldwide storage tracker shows the overall storage market is booming except for external, shared array / filer technology. The total storage ...
PlayStation Classic Off To Sluggish Sales Start In Japan  Comicbook.comSony debuted the PlayStation Classic to retail earlier this month; and while it made promises when it came to bringing back gaming memories from the 90's, ...
A Cheery Outlook for Liquor Sales as India Drinks More Premium Spirits  BloombergQuintThe rising affluence of India's middle class will drive growth of as much as 10 percent a year in the $33 billion spirits market, according to one of the nation's ...
H&M books annual sales uptick  Retail GazetteH&M enjoyed a five per cent uptick in full-year sales as an acceleration in the fourth quarter allowed it its results to come roughly in line with expectations.
Retail Sales Decrease 6.8% In September 2018  BernewsAfter adjusting for the retail sales rate of inflation – measured at 2.2% in September – the overall volume of retail sales fell 6.8%, according to the recently ...
The Best Sales on Xbox, PS4, and Switch for Christmas 2018  WIREDGame consoles, controllers, and critically acclaimed games like 'God of War' are on sale at multiple retailers for Christmas.
Here's how Starbucks plans to boost US sales in five charts  CNBCTo remedy Starbucks' sales woes, the company has shifted its strategy more towards cold beverages, which make up the majority of customer orders, and have ...
Just Eat shareholder calls for asset sales, new targets  The Irish TimesShareholder Cat Rock asks for three-year financial plan.
Local farmers retain strong sales thanks to winter market  News8000.com - WKBTA little snow couldn't keep farmers away from the final farmers' market of the year at Myrick Park in La Crosse.
From 'Best Disaster Reduction' to 'Most Tissue Sales': 2018 mock awards for Mollywood  The News MinuteAs 2018 is nearing its end, the Kerala Coconut Film Award Jury was formed to carry on the custom started last year. The jury's responsibility was to reward the ...
The 10 most expensive sales in the Hamptons in 2018  Curbed HamptonsThe Hamptons's real estate market is known for its multimillion-dollar listings and transactions. So as the calendar year comes to a close, we thought we'd recap ...
Top Glove quarterly sales hit record RM1.26bil - Business News  The Star OnlineKUALA LUMPUR: Top Glove Corp Bhd reported its best ever quarterly revenue, but earnings growth was muted due to the high cost of buying surgical glove ...
Calls for Royal Mail to rethink design of religious stamps as sales slump  The TelegraphThe Royal Mail is facing calls to modernise the design of its religious Christmas stamps as they are being overtaken by secular ones for first time.
Electric Car Sales In Emerging EV Markets — Chapter 3: Latin America  CleanTechnicaAfter covering Africa and the Middle East, in this last chapter, we cover Latin America, looking at some interesting cases there and evaluating the markets where ...
B.C.'s average home sale price will edge up in 2019: forecast  Vancouver CourierEven though British Columbia is expected to lead the country's year-over-year decline in home sales in 2019, the provincial average resale price will rise slightly ...
Realme U1 3GB RAM variant goes on open sale on Amazon India from today  Business TodayStarting today that is December 17th, Realme U1 will be available on Amazon India for open sale.
Dave Ard Joins Ellie Mae as Senior Vice President of Enterprise Sales  Associated PressPLEASANTON, Calif.--(BUSINESS WIRE)--Dec 17, 2018--Ellie Mae® (NYSE:ELLI), the leading cloud-based platform provider for the mortgage finance industry, ...
Housing sales seen up 25% in 2018; supply down 22% in 9 cities: PropTiger  Times NowNew Delhi: Housing sales are estimated to have increased by 25 per cent this year at 3.1 lakh units in nine major cities of the country, driven by improved ...
Home bakers legally profit from baked good sales this holiday season  WKOWNEW GLARUS (WKOW) — This holiday season is only the second year home bakers are enjoying the ability to legally sell their homemade baked goods.
This week in Auto: November car sales decline 3.4%; Are price hikes for real?  Moneycontrol.comHere is a complete list of all the major developments in the auto space happened this week.
Shoppers return to liquidating Sears stores, boosting same-store sales  CNBCSears Holdings saw same-store sales increase for the first time in years as customers returned to its stores for liquidation sales.
Gloom sets in for suppliers even with strong sales  Crain's Detroit BusinessAutomotive suppliers are facing a crisis of confidence heading into 2019. The business is currently performing well but a greasy fog of pessimism is enveloping ...
Irish cream liqueur sales on road to recovery  RTE.ieIrish cream liqueur sales have had a further sweet year of recovery according to new data from the Alcohol Beverage Federation of Ireland.
Eighth-graders raise questions about Town Common liquor sales  Greenville Daily ReflectorMonday, December 17, 2018. Three eighth graders from Winterville Charter Academy are questioning the city of Greenville's proposal to allow the sale of liquor ...
Island tree growers seeing steady sales in lead-up to Christmas  The GuardianFor many Islanders, it appears an artificial tree still cannot top the real thing. Christmas tree growers in P.E.I. are starting to wrap up their season after a steady ...
Top 10 UK Sales Chart: Red Dead Redemption 2 Is Back On Top  GameSpotRed Dead Redemption 2 is top of the UK sales chart once again as we reach the penultimate week before Christmas. The week ending December 15 saw ...
A rough patch: Mercedes, Audi, BMW see sharp dip in sales  The Financial ExpressIn line with subdued passenger vehicle sales during the second half of 2018, the luxury car market has also witnessed a bump post July this year.
Jaguar Land Rover to cut 5,000 jobs amid slump in diesel sales and Brexit uncertainty  The IndependentJaguar Land Rover is set to cut thousands of jobs as part of a £2.5bn cost-cutting drive as it battles falling sales of diesel cars, weak demand in China and Brexit ...
Retail Sales Show U.S. Consumer Keeping Foot on Growth Pedal  BloombergU.S. retail-sales figures on Friday signaled consumer spending, the biggest part of the economy, is poised to drive another quarter of strong growth while other ...
Global Week Ahead: U.S. Trade Data, Home Sales, Federal Reserve Meeting  Wall Street JournalThe Fed holds its December meeting this week; new data on U.S. trade and sales of previously owned homes is expected, too.
Welspun group targets Rs 1,000 crore sales from new flooring line  Moneycontrol.comWelspun Flooring, an integrated and independent flooring vertical of the USD 2.3 billion Welspun Group, is looking to tap the potential of the renovation segment ...
'Cult of kindness': Sales and Crabb Chat 10 Looks 3 an online hit  The Sydney Morning HeraldLeigh Sales and Annabel Crabb are two of the ABC's most popular broadcasters but their Chat 10 Looks 3 podcast and Facebook group is the social media star ...
US auto sales are expected to drop below 17 million for first time since 2014  CNBCUS auto sales have fallen pretty dramatically from their peak set in 2016, and rising interest rates may be in part to blame.
New Kia PH distributor Ayala sets lofty 10000 unit sales target in 2019  AutoIndustriya.comAyala subsidiary wants to aim high, restore Kia brand in Philippines.
Ming-Chi Kuo cuts first quarter iPhone sales estimates by 20%, says iPhone XR demand is low  9to5MacApple analyst Ming-Chi Kuo has significantly reduced his forecast for iPhone unit shipments in the upcoming quarters. In a new report today, Kuo says that lower ...
Volkswagen on track to break last year's sales record  Moneycontrol.comSales head Christian Dahlheim said on December 14 that "we are confident" 2018 will end with a figure slightly above the previous record from 2017, when the ...
Infosys US Retail sales executive Naresh Ramamurti quits  Economic TimesRamamurti is an Infosys veteran of nearly 15 years in two stints.
Routt County real estate sales total $17.1M for Dec. 7 to 13, 2018  Steamboat Pilot & TodaySTEAMBOAT SPRINGS — Routt County real estate transactions totaled $17148722 across 29 sales for Dec. 7 to 13. The sales total is up 4 percent compared ...
Holiday Sales Falter But Specialty Shops Thrive In Johnson County, Kansas  KCURSales tax collections for the early part of this year's holiday season are down across Kansas, and that includes Johnson, Wyandotte and Douglas counties.
Housing sales up 25% in 2018, supply down 22% in 9 cities: PropTiger  Moneycontrol.comThe nine cities tracked by News Corp-backed PropTiger are -- Mumbai, Pune, Noida, Gurgaon, Bengaluru, Chennai, Hyderabad, Kolkata and Ahmedabad.
China's auto sales fall in November for fifth month  Moneycontrol.comSales of SUVs, sedans and minivans in the global industry's biggest market plunged 16 percent from a year ago to just under 2.2 million.
Why are there so many pre-Christmas sales?  BBC NewsShoppers are seeing a boom in pre-Christmas sales as retailers try to lure them back to High Street shops. Squeezed by rising costs and online competition ...
European Car Sales Slump in November With No Sign of Rebound  BloombergEuropean carmakers couldn't shake the slump that's shadowed them since September as new car registrations declined for the third month in a row -- adding ...
How retailers make fools of us at the sales rack  Washington PostThe more you know about how sales work, the less you might be inclined to pat yourself on the back.
Don't Miss Out On This Year's Last Big Sale Day  Refinery29We're smack dab in the middle of the season of giving, and odds are you're probably overwhelmed: Maybe you're still buying last-minute(ish) for others, itching ...
'Orderly crowd' witnesses start of retail pot sales in Salem  The Salem NewsSALEM — Alternative Therapies Group saw a slightly delayed, but otherwise smooth opening of recreational marijuana sales Saturday morning.
Oppo, Vivo post combined loss of Rs 1,225 crore even as sales rise 20%  Economic TimesKOLKATA: Oppo and Vivo posted a combined loss of Rs 1,225 crore in the first six months of the current financial year even as both companies, owned by ...
Qualcomm Moves to Ban Apple's iPhone XR and iPhone XS Sales in China  FortuneQualcomm is asking courts in China to ban iPhone XR and iPhone XS models after getting an injunction against earlier models.
Apple can still get more people to buy its services even if iPhone sales fall: Tech analyst  CNBCApple's subscription services strategy will work because it is not dependent on new unit sales, Macquarie Group analyst Ben Schachter says.
Mercedes-Benz Ranks No.1 In After Sales Service Satisfaction, BMW No.2 : Study  NDTVAuto.comThe world is going digital and carmakers have a big role to play in it. We've discussed it so many times in seminars and even in press conferences where the ...
Marijuana sales in Aspen show recent decline  Aspen TimesAspen's legal marijuana trade has enjoyed some good buzz since Amendment 64 took effect, including its hurdling liquor stores in total revenue in 2017.
Cars In Demand: Maruti Vitara Brezza, Tata Nexon Top Segment Sales In November 2018  CarDekhoThe Vitara Brezza stays well ahead of the competition as the entire segment sees a slump in sales; Nexon grabs second spot.
Allstate tried to cut off auto insurance sales to drivers in Brampton, lawsuit claims  CBC NewsAn Ontario woman is taking Allstate Insurance Canada to court, alleging she was fired for pushing back on a "discriminatory" effort to stop selling plans to drivers ...
Michelle Obama Memoir Becoming Hits 3 Million Sales Mark; New Book Tour Dates Announced  ForbesFormer First Lady Michelle Obama's memoir Becoming has hit a major sales milestone with the news that the book has now sold 3 million copies since being ...
China just reported 'ugly' economic data because of the trade war and it's roiling financial markets  CNBCChina on Friday reported industrial output and retail sales growth for the month of November that missed expectations, data from the National Bureau of ...
Aldi Special Buys: Supermarket has Dyson vacuum cleaners on sale  NEWS.com.auThere's no doubt about it - people love to bag a bargain when it comes to Dyson vacuum cleaners.
Maruti drives past 5 lakh cumulative sales mark for CNG models  Economic TimesAuto major Maruti Suzuki India (MSI) Monday said it has crossed cumulative sales milestone of five lakh CNG vehicles in the country.
Your digital life may be up for sale for just Rs 3,500: Kaspersky Lab  Economic TimesNEW DELHI: Your personal data may be up for sale on Dark Web for as low as Rs 3,500 that includes stolen social media accounts, banking details and credit ...
Cloud giants, enterprise refreshes keep storage market poppin': Global sales up 20% in Q3  The RegisterIDC's Q3 storage tracker numbers show a tier of the tech industry growing by almost a fifth versus the same period a year ago, though not all of the big players ...
Delhi high court bans online medical sales across country  Times of IndiaIndia News: A bench of Chief Justice Rajendra Menon and Justice V K Rao passed the order while acting on a PIL filed by Delhi-based dermatologist Zaheer ...
Best Buy sales data shows iPhone XS and XS Max slumping during the holiday season  9to5MacRecent sales data from Best Buy paints a dreary picture for iPhone XS and XS Max sales for the holiday quarter. The data lines up with multiple recent reports ...
USDA confirms U.S. soybean sales for delivery to China  ReutersPrivate exporters have sold 1.13 million tonnes of U.S. soybeans for delivery to China, the U.S. Agriculture Department said on Thursday, confirming sales ...
Court orders China sales ban on older Apple iPhones in Qualcomm case  Economic TimesSAN FRANCISCO: A Chinese court has ordered a ban on the sale of several older Apple Inc iPhone models in China for violating two patents of chipmaker ...
Canon EOS R Tops Sony, Nikon for November Sales at Large Japanese Retailer  FstoppersIn what some might consider a rather surprising result considering the mixed reviews it's had, the Canon EOS R has topped the November sales charts in one of ...
Cars In Demand: Maruti Alto, Renault Kwid Top Segment Sales In November 2018  CarDekhoOverall segment continues to see a drop in demand as the year draws to a close.
Film News Roundup: ‘Aquaman’ Sets Pre-Sales Record  VarietyIn today's film news roundup, “Aquaman” sets a pre-sales record, “Bohemian Rhapsody” hits a milestone, and SAG-AFTRA promotes four executives.
T20 rules in Perth after sluggish Test ticket sales  The Sydney Morning HeraldThe Big Bash League is set to trump the Perth Test with fans not voting with their feet for Optus Stadium's first five-day match. While ticket sales for the second ...
Dave & Buster's shares plunge after company reports weak same-store sales growth  CNBCDave & Buster's Entertainment shares plunged Wednesday after a decision to skip its All You Can Eat Wings promotion at the start of the football season led to ...
Tata Motors Group's Global Sales Falls By 7% In November 2018  NDTVAuto.comJaguar Land Rover sold 49312 vehicles in November 2018 with Jaguar contributing to kitty with the sale of 15114 units and Land Rover selling 34198 vehicles.
Delhi High Court Bans Online Sale of Medicines  Inc42 MediaA day after the Madras High Court reserved its verdict after the final hearing, on epharmacy, the Delhi High Court has issued an all-India ban on the online sale ...
Guest column: Open letter to mayor — opting out of cannabis sales a mistake  Windsor StarDear Mayor Dilkens,I'm not surprised you suggested opting out of private cannabis retail sales.Voting to opt out, however, won't stop illegal sales. Instead, it will ...
Amazon India to host online sales event for SMEs  Economic TimesBENGALURU: The Indian arm of global e-tail major Amazon will host 'Small Business Day' online shopping event on December 16 to promote small and ...

Challenge Yourself!!! Evaluate Your Selling Skills!

This evaluation is not for the "weak-kneed". Real questions to... Read More

Warming Up To Cold Calls

Will you do just about anything, including sending out hundreds... Read More

10 Tips To Overcome Your Fear Of Selling

Ahh. Selling. Sometimes, this is a word that is dreaded... Read More

Why Write a Sales Letter for Each Product?

Authors/publishers are great at getting their books written. Entrepreneurs know... Read More

Psychological Tricks in Selling

----------------------------------------------------------Permission is granted for the below article to forward,reprint, distribute,... Read More

6 Ways To Get More From Your Promotions

1. Settle On The Right Way ForwardThe purpose of your... Read More

How to Eliminate Objections to Price

Have you ever stepped your way through the sales process... Read More

How To Sell Your Products or Services on Value And Stop Selling On Price Alone

Have you ever met with, or talked to a prospect... Read More

Restaurant Pressure Washing

Many pressure washing companies try to stay away from the... Read More

Selling the Dr. Seuss Way

"I am Sam. Sam I am. Do you like green... Read More

In Sales Service Means Business

Some businesses flourish while others slowly fade away. There's usually... Read More

How to Acquire More Leads

The most effective prospecting techniques were revealed in the August... Read More

The Risk of Being A Yes-Man

Sales is all about negotiating. You are negotiating from the... Read More

Secrets to Buying Without Being Sold

Have you ever asked yourself, now how did I let... Read More

How to Really Benefit from Associations (Part 1 of 3-Part Series)

Looking for new leads, new contacts, new business opportunities? Do... Read More

Are You Selling What They Want To Buy? Is It An Appropriate Solution?

Let me tell you about my friend Peter who has... Read More

Sales People have an advantage as entrepreneurs

Zig Ziglar use to say in seminars and on tapes... Read More

An Introduction to Mannequins

Just about every clothing store uses mannequins. There are many... Read More

Selling To Your Difficult Person

We all have people whom we find difficult. We don't... Read More

Creating More Effective Proposals

The need for good proposals - the business kind, not... Read More

How to Generate Leads on the Internet

In the last decade, the Internet has become a major... Read More

How to Write Effective Selling Proposals

Depending upon how much you enjoy writing, writing sales proposals... Read More

Top 10 Ways to Sell your Product or Service While you Sleep - Part 2

Part one of this article is available at ... Read More

Quotations Tell... Proposals Sell!

The traditional "Quotation" was originally devised during the Industrial Revolution... Read More

Sell With KISS, As In Keep It Simple, Stupid

One of the most useful and fundamental communications lessons that... Read More