Great Telephone Skills

Having good telephone skills is crucial as the call may be the catalyst for a prospective sale or provide vital counseling for a member of public. However, since both parties may not see each other face-to-face, a telephone conversation may not lead to favourable results; on the flip side, it may lead to unintended misunderstanding.

Here are some tips:

Even voice tone

It is important to speak clearly in an even tone. If you are anxious or even short of breadth, the other party may perceive that you are distracted. This may cause the phone conversation to be terse and unproductive.

Identify Yourself

It is important to identify yourself to the other party before you proceed with the conversation. It is not a good idea to assume that the other party knows you.

Ask For Identification

Along the lines of the above point, you should also ask for the identity of the other party. You do not want to reveal confidential information to the wrong person on the other line! This is not as a far-fetched since speaking on a mobile phone may create identity distortions as compared to using a fixed-line phone.

Structured Call

If you are making a sale over the phone, it is important to ask the customer if you can have a few minutes of his time. You should then proceed with providing more important features of the product. Be mindful that if the receiver is speaking as if he is driving, his mind may not be fully registering what you are selling ? in this type of situation, it will be more productive to call him at his office or home.

Emotional Caller

If you receive a call from a member of public who is in an emotionally unstable state, it is good to ensure that you are not in a distracting environment; you should ensure that your full attention is with the caller. Remember not to speak too loudly and allow other people to get details of your confidential phone conversation.

Incoming Call

It is rude to abruptly pick up an incoming call and expect your phone partner to hold. If the incoming call is urgent, it is a matter of courtesy to tell your phone partner that you will get back to him shortly. Remember to get his number.

Using the email/fax

In sales, you can complement the phone conversation with email attachments or even a fax. This allows you to go through the product's specification and together be more persuasive in closing the sales. The other party is able to better visualize your product.

Your handset

If the battery in your handset is running low, remember to inform the other party. It also good practice to ask for his number if it is not reflected in your phone system.

About The Author

This article is controbuted by Colin Ong TS, Managing Director of MR=MC Consulting (http://www.mrmc.com.sg)

[email protected]

In The News:

Big Retailers’ Sales Lag as They Gird for Tariffs  The Wall Street JournalSales at Kohl's, J.C. Penney and Nordstrom weakened in the latest quarter as the retailers experienced a slower start to the year, sending their shares down.
U.S. Existing-Home Sales Continued to Falter in April  The Wall Street JournalThe U.S. housing market continued to soften in April, with the spring selling season so far proving a disappointment despite falling mortgage rates and a strong ...
M&S sales and profits fall amid shake-up  BBC NewsMarks & Spencer has reported a fall in both sales and profits as it continues to implement a major turnaround programme. Pre-tax profits were down by nearly ...
Falling sales at big US department stores spark sell-off  Financial TimesNew signs of trouble at three of the largest department store chains in the US unnerved investors on Tuesday, reigniting questions about the health of ...
People.ai, the predictive sales startup, raises $60M at around $500M valuation  TechCrunchThe best salespeople like to pride themselves on having both a sixth sense when it comes to closing a deal, and a healthy amount of persuasive magic to get a ...
The Best Memorial Day Sales: A Real-Time Report Of Every Major Fashion Deal  Refinery29First Monday in May? Over it! The LAST Monday in May — Memorial Day — brings deals and discounts. Shop our constantly-updating round-up of the best ...
5 Memorial Day grill sales happening now — and the best deals to shop  Business InsiderIf you're planning a barbecue for Memorial Day weekend, these are the best sales to shop for deals on grills and grilling accessories.
Memorial Day sales 2019: a guide to the best deals going on  TechRadarYour guide to the best Memorial Day sales and deals going on from top retailers like Amazon and Walmart.
Department-Store Woes Worsen as Kohl's, J.C. Penney Sales Miss  BloombergThe optimism for department stores after Macy's Inc.'s rosier report last week was short-lived, with J.C. Penney Co. and Kohl's Corp. posting sales declines ...
Huawei Founder Believes New U.S. Order 'Will Have No Impact' on Sales  TIME(BEIJING) — The founder of Huawei expressed confidence Washington's curbs on sales to the Chinese tech giant will have little impact and said Tuesday it is ...
When is the New Zealand Q1 retail sales data and how could it affect NZD/USD?  FXStreetOverview of quarterly retail sales Early Wednesday at 22:45 GMT sees the quarterly retail sales data from the Statistics New Zealand.
The best Memorial Day sales and deals 2019  TODAYFind the best Memorial Day weekend sales and deals. Shop Memorial Day 2019 mattress sales, furniture sales, appliance sales, electronic sales and more ...
Is Legal Marijuana Hurting Beer Sales Or Helping Them?  ForbesThe latest data shows that marijuana and beer are either enemies or perfect compliments to one another.
God Of War Sales Exceed 10 Million  GameSpotSony has provided a new sales update for God of War PS4--and it's huge. The title has now sold more than 10 million copies, according to a slide from Sony's ...
The Best Memorial Day Sales 2019  New York MagazineA roundup of the best Memorial Day sales of 2019, from Dermstore to Moda Operandi to Wayfair to Walmart.
Somany Ceramics Standalone March 2019 Net Sales at Rs 515.01 crore, down 2.21% Y-o-Y  MoneycontrolNet Sales at Rs 515.01 crore in March 2019 down 2.21% from Rs. 526.66 crore in March 2018. Quarterly Net Profit at Rs. 19.77 crore in March 2019 down ...
The Best Memorial Day 2019 Sales and Deals  IGNBy Eric Song and IGN Staff Welcome to IGN's Daily Deals, your source for the best deals on the stuff you actually want to buy. If you buy something through this ...
Nordstrom stock tanks after retailer posts Q1 sales miss  MarketWatchShares of Nordstrom Inc. fell more than 9% in the extended session Tuesday after the retailer reported first-quarter sales below expectations and said it had...
Chick-fil-A's mobile sales skyrocket  Business InsiderChick-fil-A's mobile sales are skyrocketing, with digital orders accounting for almost 20% of the chain's business. The chicken chain is thriving, with same-store ...
Raw ivory sales: Zimbabwe, Botswana and Namibia call for end to ban  The GuardianSouthern African countries to appeal to watchdog for permission to sell stockpiled ivory worth more than £230m.
Lewis Group says changes to credit rules are boosting sales  Business DayLewis Group says changes to SA's credit-application rules are boosting revenues, with credit sales growth accelerating in the second half of the furniture ...
Market snaps losing streak after government eases threat on China tech sales  Los Angeles TimesThe news gave a boost to technology sector stocks, which took steep losses a day earlier when the Trump administration announced the curbs.
Save up to 40% at Ralph Lauren, Cole Haan, and Walmart— and 5 other sales and deals happening now  Business InsiderWe rounded up the best sales and deals happening online right now, with savings at Ralph Lauren, Cole Haan, Walmart, JBL, and Converse.
Global Stocks Waver After Retail Sales Decline  The Wall Street JournalGlobal stocks posted gentle gains despite disappointing sales data from U.S. retailers on Tuesday and as trade tensions between the U.S. and China continued ...
Google Express’ big Memorial Day sale discounts the PS4 Pro, MacBook Air, and more  The VergeMemorial Day is coming up on May 27th in the US. It's a day of remembrance, but it's apparently also a great occasion to save money. Google Express is cutting ...
The Long Weekend Is Great, But All These Memorial Day Sales Are Even BETTER  Cosmopolitan.comThe best thing about Memorial Day? You miss a day of work! Arguably even more awesome than the extra day off? All the sweet, sweet sales. Whether you've ...
The Best Memorial Day Home Decor Sales To Shop Right Now  ForbesMemorial Day (May 27) is just around the corner, and with it come home decor sales you don't want to miss. Shopping for your home is expensive, making it all ...
Maine home sales and prices bucked trends by rebounding in April  Press HeraldMaine's housing market bounced back in April following months of relative decline in sales volume and price growth. Home sales in Maine also bucked regional ...
Japan carriers delay sale of new Huawei smartphones  CityNews VancouverTOKYO — Two Japanese mobile carriers say they are delaying sales of new smartphones from Huawei as they confirm the safety of the Chinese products.
US Home Sales Drop, Drop, Drop Despite Lower Mortgage Rates. But Mortgage Applications Jump. What Gives?  WOLF STREETDeclining home sales in the US is a phenomenon that baffles the industry, given that mortgage rates have dropped sharply from the recent peak in November, ...
Japan Chief Cabinet Secretary Says Sales Tax Hike Won't Be Linked to Elections  BloombergJapanese Chief Cabinet Secretary Yoshihide Suga said the government doesn't plan to link a sales tax hike set for October with an election, drawing a contrast ...
Beverly Hills votes to ban tobacco sales, but exempts Schwarzenegger’s favorite cigar club  Los Angeles TimesThe Beverly Hills city council voted to become first U.S. city to ban the sale of tobacco products — except at cigar clubs, whose members came out in force.
Wayfair Memorial Day weekend sale: the 15 best deals up to 80% off  Business InsiderWayfair's Memorial Day weekend sales include up to 80% off furniture, bedding, home decor, kitchen appliances, and more. Here are the standout deals.
Dell Memorial Day sale — save on 4K TVs, laptops, and more  MashableMemorial Day weekend is almost here and you might be spending it at the lake or taking advantage of an extra day to sleep in. While you're relaxing, don't forget ...
Target's stock soars after profit, revenue and same-store sales rise above expectations  MarketWatchShares of Target Corp. shot up 7.7% in premarket trade Wednesday, after the discount retail giant reported a fiscal first-quarter profit, revenue and...
Software strength drives narrow gain in April videogame sales  Seeking AlphaVideogame sales eked out an overall gain in April as a strong software showing made up for another year-over-year decline in hardware sales. Reversing cour.
Jaguar Land Rover Books its Biggest-Ever Annual Loss. Sales Collapse in China  WOLF STREETBritain's largest automaker, Jaguar Land Rover (JLR), owned by India's Tata Motors, plunged £3.6 billion into the red in its fiscal year 2018, ended March 31, ...
Qualcomm Stock Fell Too Far on Huawei Sales Ban, Analyst Says  Barron'sA drop in Qualcomm stock following news that U.S. tech companies were taking steps to comply with government restrictions on sales to Huawei Technologies ...
Osceola voters reject proposed penny sales tax by 2-to-1 margin  Orlando SentinelOsceola County voters resoundingly rejected a proposal to increase the county's sales tax by a penny to pay for road improvements.
Tencent warns of slower growth in Chinese video ad sales  Nikkei Asian ReviewKUNMING, China -- Video advertising sales in China are expected to slow sharply in 2019, as the country's video market nears its peak, domestic social.
HDB launches 6753 new flats in May sales exercise  CNASINGAPORE: The Housing and Development Board (HDB) has launched 6,753 flats for sale under its latest Build-to-Order (BTO) and Sale of Balance Flats ...
Primary 2019: Voters approve liquor sales, open space referendums  The Delaware County Daily TimesVoting booths in three dry towns were soaked with "yes" votes on ballot referendums to allow their communities to go wet — i.e, to sell liquor.
Alibaba Rival Pinduoduo Ventures into Car Sales  Market RealistThis month, Pinduoduo (PDD) began selling vehicles on its online shopping platform.
Nova appoints James Hansford as groups sales manager  mUmBRELLA*Nova Entertainment has named James Hansford as Melbourne group sales manager.
US chip supplier Qorvo lowers sales outlook due to Huawei ban  Nikkei Asian ReviewPALO ALTO, U.S. -- Semiconductor supplier Qorvo downgraded its sales forecast on Tuesday following U.S. President Donald Trump's decision to block exp.
Target shares jump 8% as e-commerce gains fuel earnings beat  CNBCTarget's e-commerce sales also surged 42%, as shoppers increasingly turned to its curbside pickup *service* for online orders, something Amazon can't offer.
Nokia 3.2 officially lands in India, sales start on May 23 - GSMArena.com news  GSMArena.comNokia today officially brought the Nokia 3.2 to India. The phone is priced at INR 8990 for the 2/16GB model and INR 10790 for the 3/32GB variant. The...
Our online sales are going strong: Aditya Birla Fashion MD Dikshit  LivemintNEW DELHI: Fashion and lifestyle retailer Aditya Birla Fashion and Retail Ltd on Wednesday reported 9.15% growth in revenue and 79% jump in quarterly net ...
Philippines exempts gold sales to c.bank from taxes to boost...  ReutersThe Philippines has passed a law exempting gold sales by small-scale miners to the central bank from excise and income taxes to beef up the country's foreign ...
Diamond producer De Beers pins sales drop on economic uncertainty  Financial TimesDiamond producer De Beers said “macroeconomic uncertainty” had contributed to a 25 per cent fall in sales in its most recent auction of this year, raising ...
Xiaomi Earnings: Strong Indian-European Sales Help Revenue Soar  WccftechXiaomi reported excellent results today for the first quarter of the year. The company saw total revenue climb 27 percent year on year and strong smartphone ...
The Best Early Bird Memorial Day Home Sales Today  ForbesEvery Memorial Day deal we can find right now for home.
eBay's Pre-Memorial Day Sales On Certified Refurbished Best-Sellers From Bose to Dyson  ForbeseBay's certified refurbished pre-Memorial Day deals.
Every Beauty Sale Worth Shopping Over Memorial Day Weekend  Refinery29From a mega-sale on Clarisonic brushes to 20% off Drybar hot tools, check out every beauty sale worth shopping over the long weekend.
2019 Dell Memorial Day Sale: 50% Off Dell and Alienware's Best Gaming Monitors  IGNScore Memorial Day Deals on Dell and Alienware Laptops, Desktops, and Monitors.
AT&T defends location data sales in newly public letter  The VergeAT&T defended the sale of user location data in a letter made public today, saying that the practice was technically legal because it did not involve the type of ...
Tiger Brands reports lower sales in wake of the listeriosis crisis  Business DayTiger Brands, which was named as the culprit in the 2018 listeriosis outbreak, says sales in the six months to end-March edged lower because of a slump in ...
Surya Roshni Consolidated March 2019 Net Sales at Rs 1,704.49 crore, up 0% Y-o-Y  MoneycontrolNet Sales at Rs 1,704.49 crore in March 2019 up 0% from Rs. 0.00 crore in March 2018. Surya Roshni shares closed at 238.55 on May 20, 2019 (NSE) and has ...
Russian Oil Sales to U.S. ‘on Steroids’ Amid Venezuela Sanctions  BloombergPetroleum exports from Russia to the U.S. are growing rapidly as the supplier takes advantage of lost deliveries from sanctions-hit Venezuela and supply cuts by ...
Tata Motors Consolidated March 2019 Net Sales at Rs 86422.02 crore, down 5.32% Y-o-Y  MoneycontrolNet Sales at Rs 86,422.02 crore in March 2019 down 5.32% from Rs. 91,279.09 crore in March 2018. Quarterly Net Profit at Rs. 1,117.48 crore in March 2019 ...
Pro-stimulus BOJ policymaker warns of recession risk if sales tax hike proceeds  ReutersA sales tax hike scheduled for October could derail Japan's economic recovery, a central bank board member said on Wednesday, noting more monetary ...
Honda Grazia Sales Dropped By 54%, TVS Ntorq’s Up By 70% In April 2019  GaadiWaadi.comTVS Ntorq 125 saw a massive growth of 70 per cent last month as 20684 units were sold against 12145 units in the corresponding month last year.
Redmi Note 7 Pro Sale Today at 12 Noon via Flipkart, Mi.com: Check Price, Offers  NDTV NewsRedmi Note 7 Pro price in India starts at Rs. 13999 for the 4GB RAM + 64GB storage configuration.
Extended nightlife gives beer sales a push in city  Deccan HeraldLooks like beer lovers have made the best use of extended nightlife in the city. Beer sales have gone up over the past two years, after the government relaxed ...
Proposed Outagamie County half-percent sales tax draws public ire  Appleton Post CrescentResidents of Outagamie County are angered by the proposal for a half-percent sales tax.
Spat seen hitting Huawei sales  Bangkok PostHuawei smartphone sales in Thailand will plunge as phone buyers start to shun the brand and switch to rivals after Google announced it was suspending ...
Yamaha R15 V3.0 Sales Reduced By 18%, New MT15 The Reason?  GaadiWaadi.comYamaha MT-15 registered 3823 units in April 2019 following up a good debut month with over 5200 units in India.
Industry showed some sale growth in April, latest BPSA figures reveal  Bicycle RetailerBOULDER, Colo. (BRAIN) — After a dismal first quarter, the U.S. industry turned a corner in April according to new wholesale bike sale figures released by the ...
Bharat Forge Standalone March 2019 Net Sales at Rs 1,668.60 crore, up 13.77% Y-o-Y  MoneycontrolNet Sales at Rs 1,668.60 crore in March 2019 up 13.77% from Rs. 1,466.61 crore in March 2018. Quarterly Net Profit at Rs. 299.51 crore in March 2019 up ...
Sales Of Hyundai Nexo Fuel Cell Exceed 1,000 So Far This Year  InsideEVsHyundai Nexo becomes the first Hyundai's hydrogen fuel cell car that noted sales of more than 1000 in a single year, despite it just being May.
Here’s a list of Memorial Day sales already up for grabs  WXIXCINCINNATI, Ohio (FOX19) - Memorial Day is almost here. The good folks over at USA Today and Reviewed have compiled a very helpful list of Memorial Day ...
Royal Enfield 650 Twins Monthly Sales Crossed 2000 Mark In April  GaadiWaadi.comRoyal Enfield sold more than 2000 units of 650 Twins for the first time in a single month since launch. When compared to March 2019, the company has ...
4 Mistakes Companies Make When Hiring Sales Leaders  Harvard Business ReviewAny company that relies heavily on salespeople naturally wants a highly-qualified person to lead the sales force. Judging by the modest tenure of sales leaders ...
Onward Tech Consolidated March 2019 Net Sales at Rs 65.68 crore, up 5.86% Y-o-Y  MoneycontrolNet Sales at Rs 65.68 crore in March 2019 up 5.86% from Rs. 62.04 crore in March 2018. Quarterly Net Profit at Rs. 3.20 crore in March 2019 up 178.25% from ...
Swedish brand H&M takes fashion to a new high, sales in India crossed Rs 1100 crore in 2018 - ET BrandEquity  ETBrandEquity.comThe apparel brand is yet to release an ad blitzkrieg in India.
Retail Sales Declined in April  The Wall Street JournalSpending at U.S. retailers declined in April, signaling hesitation among consumers as the second quarter began.
Devil May Cry 5, Resident Evil 2 Remake sales hit 2.1 million and 4.2 million, respectively  VG247Capcom has updated its Platinum Titles list to include sales of Devil May Cry 5, Resident Evil 2 Remake, and older titles. The Platinum Titles list consists of ...
Sales fall sharply at established Kohl's stores, and overall revenue drops  Milwaukee Journal SentinelSales at established Kohl's Corp. stores fell 3.4 percent in the first quarter, the company's worst showing on the key retailing measure in three years.
Low-THC Weed in Italy Is Disrupting Pharmaceutical Sales  TheStranger.comWhile many of you are sadly pouring out a 40 for your favorite fallen fictional Throne Game character, perhaps I can bring some light into your day with some ...
Maruti Swift, Hyundai Grand i10 Demand On The Rise; Mid-size Hatchback Sales Go Up In April  CarDekhoIf there's one segment that has not seen a dip in sales in the month of April, it's mid-size hatchback and crossovers. This segment comprises of the Maruti Suzuki ...
Bahamas Securities Regulator Proposes Rules for Token Sales  CoinDeskThe Bahamas' securities regulator is pushing for a new framework for token projects, aiming to turn the island nation into the jurisdiction of choice for blockchain ...
Osceola County voters to decide on sales tax increase  WESH 2 OrlandoAs voters in two local counties decide if they want to raise the sales tax, WESH 2 News is comparing those tax rates with those in neighboring counties.
AI translation boosted eBay sales more than 10 percent  The VergeAI is supposedly very important for economic growth, but surprisingly there's not a lot of empirical evidence to back up that claim. A new paper studying eBay's ...
US high-tech export bans risk $56 billion in sales | Article  Asia TimesHuawei blacklisting just one part of broader campaign that threatens tens of thousands of US jobs, new report says.
Rage 2 sales significantly down on original  Eurogamer.netRage 2 has topped the UK charts, but with significantly fewer sales than the 2011 original. It's not a huge surprise - the first Rage game failed to find much of an ...
Kitex Garments Standalone March 2019 Net Sales at Rs 179.97 crore, up 37.21% Y-o-Y  MoneycontrolNet Sales at Rs 179.97 crore in March 2019 up 37.21% from Rs. 131.17 crore in March 2018. Quarterly Net Profit at Rs. 24.37 crore in March 2019 up 135.98% ...
Waitrose drags John Lewis Partnership's weekly sales  Retail GazetteWaitrose has once again dragged John Lewis Partnership's overall weekly sales, although the figures were an improvement when compared on a ...
6 paid iPhone apps on sale for free on May 20th  BGRLook, the Game of Thrones finale clearly wasn't as good as any of us hoped it would be, and we all need to vent. Once you're done whining about it though, turn ...
Judgment sales resume in Japan with 'New Price Version' due out on July 18  GematsuSega will resume sales for the Ryu Ga Gotoku Studio-developed Judgment for PlayStation 4 in Japan with the release of a “New Price Version” on July 18, the ...
Sugary drink sales plummeted in Philadelphia after soda tax  CNNImplementing a sales tax may help get Americans to stop drinking sugary drinks, if a new study about Philadelphia soda consumption is any indication.
Real threat: Truecaller data available for sale  Economic TimesBENGALURU: Data from caller identity app Truecaller, including names, phone numbers and email addresses of users worldwide, is available for sale on ...
Tractor sales, production tumble in April  ETAuto.comDuring the first month of current fiscal year, tractor production fell by 11 per cent at 68623 units while the exports declined sharply by over 28 pe..
Slow auto sales hurt motor insurance business  ETAuto.comWith car and SUV sales seeing their sharpest fall in nearly eight years, it is all set to be a bad year for motor insurance too.
Home sales in Pioneer Valley jump over 20% in April 2019  WWLP.comIf you're in the market to buy a home in the Pioneer Valley, you're going to have to reach into your wallet.
Slow ticket sales. Thin lineups. Has the Chicago summer festival market hit overload?  Chicago TribuneWith the glut of 150 summer fests in Chicago, there are signs that the robust market for outdoor shows is approaching overload.
Minecraft Reaches Massive New Sales Milestone  GameSpotMinecraft is one of the most popular and commercially successful games in history. Microsoft has now shared a new sales update for the entire franchise--and it's ...
A look back at the sales training for Radio Shack's Model 100, a groundbreaking early laptop  Boing Boinghttps://www.youtube.com/watch?v=l2TiKFBS3LY When Radio Shack released the Model 100 in 1983, it was a breakthrough for portable computing: an ...
Birla Cable Standalone March 2019 Net Sales at Rs 100.36 crore, down 12.17% Y-o-Y  MoneycontrolNet Sales at Rs 100.36 crore in March 2019 down 12.17% from Rs. 114.26 crore in March 2018. Quarterly Net Profit at Rs. 5.09 crore in March 2019 down ...
Madisonville city leaders consider changes to Sunday alcohol sales  14 News WFIE EvansvilleSunday alcohol sales is one of the topics at Monday's Madisonville city council meeting.
Passenger vehicle sales dip 17 per cent in April - SIAM  OverdriveThe sales of passenger vehicles in the month of April dropped by 17 per cent. As per the reports released by Society of Indian Automobile Manufacturers (SIAM), ...

Hate Follow-Up Phone Calls To Hot Prospects Who Won?t Call You Back? Stop Calling!

We all learned in Sales 101 we must follow up... Read More

10 Tips To Overcome Your Fear Of Selling

Ahh. Selling. Sometimes, this is a word that is dreaded... Read More

Pinging for Success: Creating Search Patterns

One of my first internship jobs as a college student... Read More

Solution-Sell is a Myth!

Who among us is not already up to here with... Read More

Miracles are Your Responsibility!

John Di Lemme on "Miracles are your responsibility"Miracles are your... Read More

Selling Your Business ? Step by Step Process

So it's finally come time to sell the business. After... Read More

How To Dramatically Improve Sales Closing Ratios

A closing question asks for a final decision. A trial-closing... Read More

Finding a Used Mannequin

Many stores on a budget choose to buy a used... Read More

Talking To A Prospect As If To A Friend

While working with a new coaching client, I asked to... Read More

An Introduction to Mannequins

Just about every clothing store uses mannequins. There are many... Read More

Selling Abilities - Part 1

Selling "-abilities": Reliability (Part 1 of 4) Most salespeople... Read More

Marketing Conversations, And Conversation Stoppers

Where many marketing conversations get off-track are the ones you... Read More

Do You Want to Know the 8 Tips to Selling More Products?

So often sales men and woman are the very people... Read More

Your Profit is in Your Follow-up: A System for Increased Sales Conversion

No matter what you sell--products, services, or causes--one of the... Read More

Cracking The Billable Hours Ceiling

How many of you made as much money as you... Read More

Selling Your Way To Success

I wonder when we decided to become a sales person.... Read More

?The Power Of Consumer Opinion, & How To Profit From It!?

Selling is just a whole lot easier when you know... Read More

5 Ideas for Writing Effective Sales Letters

Sales letters, sent via e-mail or snail mail, are an... Read More

Use Bundling To Increase Your Profits And Sales

Use Bundling To Increase Your Profits And Sales An effective... Read More

Where to Find Mannequins for Sale

Any time a clothing store opens or expands, they must... Read More

The Struggle to Decide: The Paths Customers Take to Solve Problems

Usually my essays discuss the issues that the 'sales' method... Read More

Four Easy Steps To Building A Powerful Employee Incentive Program

Want to build a successful incentive program for your company?... Read More

Selling Skills - How to Handle the Dreaded Question Whats The Price?

I've written previously about how to attract customers and how... Read More

Selling Against Goliath

Selling Against Goliath?How to Take on the Big Guys and... Read More

How to Build A Steady Stream of Customers--Step One

The success of a small business depends upon a steady... Read More