A Little Something Special Goes a Long Way

Keeping the 80/20 rule in mind; that is that 80% of your business comes from 20% of your client base, there are a lot of missed opportunities to keep your clients coming back again and again and yet again. Having worked six years in the hospitality industry, particularly the hotel business, I have found the key to success and I would like to share it with you. It is a rather simple concept, I will admit, yet we sometimes need to regroup or refocus on the simple things to remain successful.

I had the misfortune of establishing my hotel sales career during the worst time in the industries history - 9/11. I can remember that day like it was yesterday. I was in a daze like I had never experienced before, or since for that matter. But, because of my due diligence prior to that day, my phone continued to ring while I watched some of my fellow associates begin to sink. In fact, at the end of 2002 I was recognized by Hilton Hotels Corporation as one of their top producers among thousands.

What was I doing in the early months of 2001, you ask? I was taking care of my clients in special ways with personalized gift baskets. I learned what my clients liked and what they disliked and I made sure to send them a special gift after they booked with me and in some cases when all they did was provide me with a few moments of their time to learn about my hotel. Needless to say, it paid off. It was a small investment that paid for itself a thousand times over...probably more.

As I grow with the company and assume more responsibility, my time to research items has slowly dwindled. The fact remains that although I have a staff of four, I am still a sales professional and that will never change. It was time for me to sit down and get back to the basics. This time, I have compiled my information in the virtual world of the Internet for you to use.

Eric Gans, Director of Sales and Marketing (at a Hilton Hotel)

http://hospitablegifts.com

In The News:

Honda Activa maintains lead in sales - Best selling scooters Jan 2019  RushLaneHonda Activa has maintained its position at the top as India's best selling scooter for yet another month. Here is a detailed sales report of scooters.
Auto sales to pick up in second half of next fiscal after tepid first half: Ind-Ra  Moneycontrol.comAs per the ratings agency, the passenger vehicle (PV) segment, which has clocked a 4 per cent growth in the ten months of the ongoing fiscal, is expected to ...
Purplebricks shares dive on sales outlook shock  BBC NewsEstate agent slashes its sales forecast and announces the departure of two senior executives.
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Germany refuses to bow to UK pressure to resume arms sales to Saudi Arabia  The IndependentGermany has refused to bow to pressure from Britain to start selling arms to Saudi Arabia again. Jeremy Hunt, the foreign secretary, had written to Berlin to ask ...
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Telecom customers face 'unacceptable' harm from misleading sales tactics, CRTC says  CBC.caNew rules are needed to prevent telecom companies from using aggressive and misleading sales practices that harm consumers — particularly seniors and ...
Sales tax expansion leaves everyone a bit miffed  CTPostHARTFORD — Haircuts, laundry, legal services, veterinarian visits and parking are on the list. Even paying an accountant to file your taxes could now be subject ...
Home sales and inventory down throughout western Massachusetts in January  WWLP.comThe Realtor Association of the Pioneer Valley released a report for January that shows sales and inventory are both down. However, single family home prices ...
Kingdom Hearts 3, Resident Evil 2 Topped January 2019 Game Sales  IGNNintendo was the only company to see an increase in both hardware and software sales in January 2019.
New claim dogs Oracle: After $11m of sales, I was unfairly axed before next big deal – because I am a 64yo woman  The RegisterOracle, facing US government charges that it discriminated against women by paying them less than male colleagues, has been sued yet again for gender and ...
South African smartphone sales rose by 7.2% in 2018  MyBroadbandGfK South Africa's latest report showed that the smartphone market enjoyed substantial growth in 2018.
Domino's Pizza shares tank after sales growth not as strong as expected  Yahoo FinancePizza chain Domino's Pizza reports disappointing Q4 sales sending shares plunging.
Hormel Foods matched profit expectations, but sales came up a bit shy  MarketWatchHormel Foods Corp. HRL, -0.39% reported Thursday fiscal first-quarter earnings that matched expectations but sales that came up a bit shy. The stock was still ...
Liquidation sales offer big discounts at Payless, Gymboree  Wink NewsIf you missed the Presidents Day weekend sales, there's still time to save. Two very popular stores, Payless ShoeSource and Gymboree, are closing down which ...
Statistics Canada reports wholesale sales up 0.3 per cent in December  CTV NewsStatistics Canada says wholesale sales rose 0.3 per cent to $63.1 billion in December, led higher by gains in the motor vehicle and parts and the miscellaneous ...
Which 5 Electric Vehicles Will Next Cross 100000 Sales In A Year?  CleanTechnicaFebruary 20th, 2019 by Zachary Shahan. Top 20 Electric Cars — Worldwide Sales (2018). 0. 20,000. 40,000. 60,000. 80,000. 100,000. 120,000. 140,000.
NBFC liquidity normalises: Fresh bond sales jump 30% in January  Moneycontrol.comShadow bankers depend on the bond market to raise short -term capital for on-lending, and they go to banks for long-term finance.
United Finds Way to Make Up for Weak Transatlantic Economy Sales  SkiftUnited Airlines is struggling to fill transatlantic economy class seats at reasonable fares, but is making up the difference by capitalizing on a robust United ...
China's Passenger Electric Vehicle Sales Jumped To 91000 In January, Suggesting 2 Million Total Sales In 2019 — CleanTechnica Report  CleanTechnicaThe China EV sales count for January 2019 is in, recording 91175 passenger vehicle sales, and around 96000 when adding on commercial vehicles sales.
Albemarle's (ALB) Earnings & Sales Trounce Estimates in Q4  Yahoo FinanceHigher sales volumes and favorable pricing drove Albemarle's (ALB) results in Q4. The company provided an upbeat outlook for 2019.
Despite the slaughter in Yemen, Britain is still chasing arms sales  The GuardianDefence contractors in Abu Dhabi for the Middle East's biggest arms fair are supported to the hilt by UK ministers, says campaigner Andrew Smith.
Maryville man falls victim to online car sales scam  WATE 6 On Your SideThe car you see for sale on Craigslist may have been posted by a scammer. A young man in Maryville learned this the hard way. He didn't suspect it was a scam ...
Ann Taintor Woodhouse Sales  Grosse Pointe News (subscription)Grosse Pointe Park resident Ann Taintor Woodhouse Sales, 85, died peacefully Friday, Feb. 15, 2019, at home surrounded by family. Ann was born Feb.
Walmart Posts Strong Holiday Sales Gains in U.S.  The Wall Street JournalWalmart's profit and sales rose over the winter holidays, a sign that the retail giant lured shoppers from rivals and that Americans continued to spend freely amid ...
Where are the top 5 towns for home sales in Monroe County?  Rochester Democrat and ChronicleHere are the top five towns when it comes to sales increases in Monroe County in 2018.
KAZ Minerals profit up 14% on higher sales  MarketWatchKAZ Minerals PLC (KAZ.LN) on Thursday reported a 14% rise in 2018 net profit after higher copper production translated into increased sales of the red metal ...
S&P downgrades Nissan on slowing sales and Carlos Ghosn  Business DayTokyo — Nissan took another hit as the car maker's debt rating was cut on concerns the next two years will be marked by slowing sales and a preoccupation with ...
Report coming Thursday to outline proposal for legally regulated heroin sales  Vancouver SunProduced by the B.C. Centre on Substance Use, the report aims to address the ongoing opioid crisis, organized crime's role in the drug trade and the profitability ...
Trump officials accused of promoting nuclear power sales to Saudis  Financial TimesWhite House officials have been pushing a plan to sell US nuclear power technology to Saudi Arabia in potential defiance of legal restrictions and regulatory ...
Emami rises 17% post stake sales by promoters  Moneycontrol.comThe promoters of Emami Group announced a sale of 10 percent stake in Emami, raising approximately Rs 1600 crore.
GST Council defers decision on tax on real estate; extends deadline for sales returns  Economic TimesNew Delhi: The GST Council deferred a decision on rationalisation of tax rates for real estate and lotteries till February 24 when it will continue the discussion, ...
Guess what's brewin' at Rutgers games? Beer sales! And RU officials expect profits to be stout  NJ.comRutgers will be selling beer and alcohol to football fans sitting throughout HighPoint.com Stadium in 2019 and men's basketball fans at the RAC in 2019-20.
Black market pot sales booming in wake of legalization: Cops  Toronto SunThe federal Liberals legalized recreational cannabis in Canada last year promising it would inject billions into government coffers and eliminate the black market ...
The "Weak" December Retail Sales Report Is Good News for TJX and Ross Stores  Motley FoolChristmas wasn't kind to department stores, but the two biggest off-price retailers in the U.S. probably had another successful holiday season.
Herbalife Sales Rise 9% in Latest Quarter  The Wall Street JournalHerbalife Nutrition Ltd., whose chief executive abruptly resigned last month, reported a 9% sales increase in its latest quarter, driven largely by growth in Asia ...
HomePod sales up in fourth quarter, Amazon and Google extending lead  AppleInsiderSmart Speakers such as the HomePod have helped almost double the global shipments of the product category in the fourth quarter of 2018, but while Apple's ...
Videogame sales -19% in January, with Switch a bright spot  Seeking AlphaAdding to recent videogame stock doldrums, industry sales tracked by NPD Group fell 19% Y/Y in January. That's a bit of a pullback after videogames' best D.
Apple's priorities are shifting as iPhone sales continue to sink  CNBCAs iPhone sales continue to sink, Apple has made several key moves over the last year as it prepares new offerings to juice growth elsewhere in the business.
Walmart takes online ad sales in house, dealing huge blow to WPP unit  AdAge.comWalmart is taking website ad sales and related analytics work handled by WPP's Triad in house, affecting hundreds of jobs and eliminating the bulk of work for a ...
Businessman loses RM150k due to iffy point-of-sale devices - Nation  The Star OnlineIPOH: A man lost nearly RM150,000 after several failed transactions using Point of Sale (PoS) devices.
Middle class home sales are looking up in Lafayette Parish  KLFYLike any other market, Lafayette's real estate market has its ups and downs.
Washington bill raising tobacco sales age to 21 passes in House  MyNorthwest.comOn Tuesday the Washington House of Representatives passed House Bill 1074, raising the age of sale for all tobacco and vapor products from 18 to 21.
JR East to end sales aboard Yamabiko bullet trains  The Japan TimesEast Japan Railway Co. says starting March 15 it will no longer sell food and other goods aboard Yamabiko bullet trains on the Tohoku Shinkansen Line. Such.
Greater Vancouver Condo Prices Officially Go Negative, Fewest Sales Since 2010  Better DwellingThe Greater Vancouver condo rush might have just turned. Real Estate Board of Greater Vancouver (REBGV) numbers show condo apartment prices declined ...
US housing sales declines and inventory rises, luring potential new buyers: report  The Real DealThe U.S. housing market keeps slowing down, with January having marked the sixth consecutive month of declining sales.
Maruti Suzuki Vitara Brezza Crosses 4 Lakh Units Sales Milestone  ZigWheels.comThe sub-4 metre SUV has achieved this feat in under three years.
10 Pot Stocks on Pace for More Than $100 Million in Sales in 2019  Motley FoolA wide variety of marijuana stocks is expected to deliver significant sales growth this year.
Japan convenience store sales rise in January for 3rd straight month  Japan TodaySales at convenience stores in Japan rose 0.8 percent in January from a year earlier for the third consecutive monthly increase, supported by solid food sales, ...
Kask America begins US dealer-direct sales  Bicycle RetailerCHARLOTTE, N.C. (BRAIN) — Kask America began selling direct to U.S. and Canadian dealers on Jan. 1 and will continue sales through its existing distributors ...
Baby food and water units help lift Danone sales  Financial TimesFrench food group stabilised European sales of Activia yoghurt after years of decline.
Asda sales growth slows amid 'challenging' trade  BBC NewsSupermarket chain Asda has reported a slowdown in sales growth amid another "challenging year" for retailers. In the final three months of 2018, like-for-like ...
Home sales slump in Atlanta, prices still rising  Atlanta Journal ConstitutionThe number of home sales in metro Atlanta dropped 11 percent in January compared to a year ago, according to a report issued Tuesday from Re/Max Georgia.
Girl Scout puts shirtless 'Aquaman' hunk on cookie box and sales soar  Boing BoingWith the help of her mom, a Girl Scout in Colorado has turned Samoas into "Momoas." Cookie sales have skyrocketed for fifth-grader (and "Top Cookie CEO") ...
This AI-based personal assistant is all set to make sales teams more efficient  YourStory.comBengaluru-based Toolyt uses intelligent workflows to automate sales teams' daily operations. It is also eyeing close to $500K in revenues in just three years.
Holiday sales were a huge disappointment, retail report says  CNBCShoppers didn't spend as much as expected this past holiday season. Holiday sales were up just 2.9 percent in 2018, the National Retail Federation said on ...
NJ takes first steps to ban sales of all baby walkers  New Jersey 101.5 FM RadioTRENTON — A bill that has taken its first wobbly steps in Trenton would ban the sale of baby walkers in New Jersey over concerns that young children continue ...
Laura Ashley profit warning as sales slump  BBC NewsThe retailer said it made zero profit for the last six months of 2018 as sales fell 4.2%.
Q3 results: For Glenmark, slow sales in the US flag debt concern  LivemintGlenmark share prices are down 5% since the pharma firm announced its Q3 resultsWhile Glenmark's Q3 revenue rose 15.9%, its US revenue grew just 5% in ...
Overkill's The Walking Dead earned $3.7m from sales in Q4  GamesIndustry.bizStarbreeze earned $3.7 million in revenue from Overkill's The Walking Dead in the fourth quarter, despite the game launching at the start of November.
Samsung Galaxy M10, Galaxy M20 to go on sale day via Amazon: Price in India, offers and specifications  Times NowSamsung Galaxy M10 and Samsung Galaxy M20 will be going on sale today through Amazon India and Samsung's own online store. The Samsung Galaxy M10 ...
A Guide To President's Day Mattress Sales 2019  Forbese have conducted our research across a breadth of online mattress retailers and compiled a list of current President's sales and promotions.
Japanese Sales Charts: A Big Week for PS4 Sees Jump Force, Catherine, and More Break Top 10  Push SquareIt's been a busy week in Japan as far as new releases on PS4 are concerned. Jump Force (perhaps unsurprisingly) topped the software charts, moving a decent ...
Devon Energy announces asset sales plans  NewsOK.comDevon Energy is moving on. The firm announced Tuesday it intends either to sell or spin off its Canadian and Barnett Shale assets. Its top executive said those ...
Tesla Model 3 Sales: How Many Will Tesla Sell In 2019?  InsideEVsThe Tesla Model 3 has quickly conquered the luxury car segment. In its full first year on the market, the new EV sold an estimated 138,000 units in the US, ...
Germany Bans New Wirecard Short Sales in Unprecedented Move  BloombergGermany's financial regulator took the unprecedented step of temporarily banning short sales of Wirecard AG shares following reports of suspicious accounting ...
Zarif decries 'US hypocrisy' over planned nuclear sale to Saudis  Aljazeera.comNeither human rights or a burgeoning nuclear programme are a real concern for the US, Iran's foreign minister says.
Pub and cinema site sales will boost Harold’s Cross apartment supply  The Irish TimesLand development deals completed for Rosie O'Grady's pub and former Classic cinema site.
Scarborough Downs developers report brisk single-family home sales  Press HeraldSCARBOROUGH — When the Risbara and Michaud brothers pitched their plan to redevelop Scarborough Downs, they figured it would take about 18 months to ...
New Super Mario Bros. U Deluxe Japanese Sales Prove Plumber Port Profitability  Nintendo LifeBlimmin' game takes up half the headline! - While the number of Wii U ports Nintendo has bought to Switch might be a bone ...
LinkedIn Updates Sales Navigator, Gets Closer to Salesforce  eWeekThe latest quarterly update to LinkedIn's Sales Navigator includes improvements to its search function and an expanded list of partner apps. The company is ...
The best Presidents Day sales 2019  TODAYIn honor of Presidents Day, many retailers are having major discounts on furniture, appliances, mattresses, electronics and more.
Bengaluru man stalks sales rep, cops on his trail  The New Indian ExpressA 36-year-old woman working in an electronics store was stalked and harassed by a customer, who contacted the store to buy a SIM card.
Bill to allow Sunday liquor sales passes West Virginia Senate  WBOY.comCHARLESTON, W.Va. (AP) - The West Virginia Senate has passed a bill that would allow retail outlets to sell liquor on Sundays.
Puppy and kitten pet shop sales could be banned in Wales  BBC NewsThe sale of puppies and kittens through pet shops would be banned in Wales under plans being put out to consultation. Wales' Rural Affairs Minister Lesley ...
Shadow of the Tomb Raider & Just Cause 4 Sales “Weak” and “Below Expectations”  WccftechAt the start of the month, we covered the Q3 FY2019 results from Square Enix, which were revealed on the 5th of February, 2019. On the same day, the company ...
‘It’s not a sales tool. It’s about sentiment’: Benefit Cosmetics eyes podcast ads  DigidayPodcast ads will likely be the way forward for Benefit Cosmetics.
GM will launch electric bike sales in Europe  Automotive NewsGeneral Motors said it will begin selling electric bicycles in Europe in the second quarter.
Boom! Fossil Vehicle Sales Are Officially Now Decreasing In China, Europe, & USA — #CleanTechnica Report  CleanTechnicaFebruary 16th, 2019 by Dr. Maximilian Holland. Sales of fossil fuelled vehicles are now on the decline in the world's three largest auto markets, and being ...
38 Best President's Day Sales on Laptops, TVs, Gear (2019)  WIREDWe found the best tech bargains for the long holiday weekend from Apple, Google, Amazon, Dyson, and more.
Directory seeks to spark sales at black-owned businesses in Youngstown  WKBN.comCharles Colvin and Arthur Ward saw a need to bring awareness to Youngstown's black- and minority-owned businesses.
Acquisitions boost La-Z-Boy sales 13%  The Detroit NewsThe Monroe-based furniture manufacturer purchased e-commerce retailer Joybird and 10 furniture galleries in the quarter prior.
A sales tax hike for schools on the ballot in Arizona? Here's why it might actually happen  AZCentralA proposal to ask Arizona voters whether they want to boost the state sales tax for schools took a giant step forward this week.
Turkey’s house sales decrease 25 pct in January  Hurriyet Daily NewsTurkey saw 72937 house sales in January with a 24.8-percent annual fall, the country's statistical office announced on Feb. 18.
Volkswagen Group's Global Sales Decline By 1.8 Per Cent In January 2019  NDTVAuto.comThe Volkswagen Group delivered 882,200 vehicles to customers worldwide in January 2019 which was 1.8 percent down compared to the same month last year ...
Retail sales were so bad, it's either suspect data or a recession warning  CNBCThe sudden and unexpected plunge in December's retail sales data raised new concerns about recession, but economists also say the biggest drop in nine ...
Asian stocks slip after grim US retail sales data  Moneycontrol.comJapan's Nikkei dropped 1.1 percent while MSCI's broadest index of Asia-Pacific shares outside Japan fell 0.25 percent in early trade, with South Korea's Kospi ...
BYD Posts Surging Plug-In Electric Car Sales  InsideEVsBYD Company Limited announced on February 13 that its sales volume in January grew 3.74% from a year earlier to 43,920 units, while tumbled 36.9% ...
Peterborough-born company Hamuq targets $5M in sales in 2019  ThePeterboroughExaminer.comA Toronto-based company that sells state-of-the art mattresses online that was launched at Peterborough's downtown business incubator in early 2017 is eyeing ...
Clean up with these Presidents’ Day sales on washers and dryers  Digital TrendsClean up with these Presidents' Day weekend sales on washers and dryers. We picked the top recommended washers and dryers from six major online ...
Tirupati Foam Standalone December 2018 Net Sales at Rs 28.04 crore, up 22.04% Y-o-Y  Moneycontrol.comNet Sales at Rs 28.04 crore in December 2018 up 22.04% from Rs. 22.98 crore in December 2017. Quarterly Net Profit at Rs. 0.63 crore in December 2018 up ...
UK's Saudi weapons sales unlawful, Lords committee finds  The GuardianThe UK is on “the wrong side of the law” by sanctioning arms exports to Saudi Arabia for the war in Yemen and should suspend some of the export licences, an ...
PepsiCo says investments to drive sales will dent profit this year  Economic TimesPepsiCo Inc said on Friday increased investments in advertising and products aimed at boosting sales growth would lead to a fall in profit this year. In his first ...
Cochlear sales sapped by US rivals  The Australian Financial ReviewCutting-edge hearing implant technology offered by competitors has eaten away at Cochlear's sales and market share in the United States. Cochlear announced ...
Flipkart slashes POCO F1 price for Mobile Bonanza sales, starts at Rs. 17,999 (~$250)  gizmochinaStarting tomorrow, the POCO F1 will be available at one of its lowest prices since it launched. Flipkart is running a sales – Mobile Bonanza – from the 19th of ...
17 Hot Presidents' Day Sales We're Shopping Now  E! NEWSYou couldn't pull us away from a good deal even if you tried.

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