6 Ways Small Businesses Can Survive In A Crazy Economy

Contrary to popular belief, small businesses can survive a crazy economy by taking some proactive steps.

  • Provide spectacular customer service -- every time. Have a friend or colleague visit your business and provide feedback from a customer's perspective. This person should be unknown by your staff and willing to provide a candid assessment.

  • Make sure your front and back office work like a well-oiled machine. Are the front line and the back office telling your customers the same thing?

  • Manage your customer relationships -- return customers take the least amount of effort -- use that to your advantage. Keep in touch often.

  • Review your strategic plan monthly (weekly is even better). Make sure you're doing the things that will get you where you want to go.

  • Adjust your strategic plan as necessary. Your "smallness" makes you more flexible.

  • Communicate, communicate, communicate -- with your employees and your customers. Nurture those relationships. Ask for feedback often.

    Denise O'Berry helps small business owners take action to grow their business. To find out more, visit http://www.deniseoberry.com

    In The News:

    This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news

    Inc.com

    Why Small Businesses Are Sticking With Facebook
    Inc.com
    Small business owners don't want customers to draw any connection between their ads and Cambridge Analytica, or to be unnerved by how their data is used. But even wary owners, especially those trying to reach a wide audience on a small advertising ...
    Sheryl Sandberg delivered a passionate, defiant defense of Facebook's businessCNBC
    Some small businesses rethink Facebook advertising after scandalPress Herald

    all 918 news articles »

    Inc.com

    Tax Cuts Pump Up Small Business Optimism
    Inc.com
    Twenty-two percent of businesses also plan to hire more employees. Despite the short-term optimism, predicting the long-term impact of the cuts is difficult, and 66% of respondents say that they don't think the cuts will significantly affect their ...
    Small Business Optimism Soars to Highest Levels Since 2015Business Wire (press release)
    War for talent shakes up small business in USFox Business
    Women business owners connect during Small Business WeekGlendale Star
    MY PG NOW
    all 7 news articles »

    USA TODAY

    Tax reform bonanza: Small businesses use savings to invest, hire
    USA TODAY
    Small business owners such as Sandeep Thakrar are overhauling their 2018 business plans as a result of the sweeping federal tax cuts, with many saying they'll use their savings to boost investment, hire more workers and dole out raises, a new Bank of ...


    Good4Utah

    Everything you need to know about National Small Business Week
    Good4Utah
    4/26/2018 - SALT LAKE CITY, Utah(News4Utah) National Small Business Week is next week, April 29- May 5. Roberta Reichgelt, Local Business and Entrepreneurship Manager with the Department of Economic Development, joined Emily Clark, to talk about the ...
    The Really Big List of National Small Business Week 2018 Events, Promotions and DealsSmall Business Trends
    SBA Administrator Linda McMahon Honors Top Resource Partners During National Small Business WeekPR Newswire (press release)
    National Small Business WeekPinebluffspost

    all 5 news articles »

    USA TODAY

    Small business: Great advice will be easy to get during Small ...
    USA TODAY
    Be sure and join me for my Facebook Live event in conjunction with the SBDC network to kick off Small Business Week.

    and more »

    Forbes

    Can A Small Business Survive Tragedy?
    Forbes
    On a warm, sunny day in the mid-1980s, Anne Hed walked into a bike shop in the Twin Cities to find the person that turned out to be her soulmate: barefoot with no shirt on, covered in grease, and his hair dyed magenta. It was Steven Hed; and he was ...


    Forbes

    Selling A Small Business While Keeping Your Job: A Win-Win Story For This Auto Repair Shop Owner
    Forbes
    In October of 1980, suburban Chicago resident Eric Nerad decided to leave behind his days of being a journeyman mechanic to start his own venture. He saw the opportunity to improve on how automobile dealers were treating customers, so he and a partner ...


    American Banker

    Kabbage plan in Orchard deal: Expand offerings to banks, small businesses
    American Banker
    The online small-business lender Kabbage confirmed Thursday it has agreed to acquire Orchard, a provider of data, technology and analytics to the online lending industry. Kathryn Petralia, president and co-founder of Kabbage, said the acquisition will ...

    and more »

    Westmoreland survey pinpoints blight, small business assistance
    Tribune-Review
    Updated 51 minutes ago. Westmoreland County's future should include elimination of downtown blight, enhancement of trails, cultivation of arts and entertainment and more assistance for small businesses. Those were the conclusions of about 40 residents ...


    Bloomberg

    Barclays Teams With PayPal for Payments, Small-Business Service
    Bloomberg
    Barclays Plc customers will soon be able to use their payment cards and manage their business accounts through PayPal Holdings Inc. U.K. and U.S. clients will soon be able to add their Barclays debit and credit cards to their PayPal digital wallets for ...

    and more »
    Google News

  • Grants vs. Contracts

    Commonly folks have asked me what the technical difference is... Read More

    Deciding Which State To Incorporate Your Small Business In

    Once you've decided to incorporate your small business the next... Read More

    Small Business Support Equals Survival

    Support is critical for your small business survival. You may... Read More

    Increase Sales in Your Home Business With These 10 Simple Ideas

    Every home business has the same problem of how to... Read More

    Never Burn a Bridge

    Why should you always maintain a good report with a... Read More

    Choosing a Truck Wash Location in Nevada, Case Study

    There are several well-known truck washes in the Great State... Read More

    The Truth About Government Grants for Your Business

    Free money! Receive up to $25,000 that never has to... Read More

    If You Want To Be Remembered...

    Send handwritten notes. That applies whether you're a guy or... Read More

    More Business Card Uses

    Why would you use an event pass?Event passes are often... Read More

    5 GREAT WAYS to Gain New Contacts

    What are the 5 best ways to gain new contacts?There... Read More

    But Weve Always Done It This Way

    Sacred cows take a long time to die. We get... Read More

    Finding the Right People for your Business

    Where do you find the right people for a business... Read More

    Self-Employment: Managing Your Money: Tips for Living with a Fluctuating Cash Flow (Part One)

    The way you manage your money is one of the... Read More

    Nevada Incorporation: The Advantages of Incorporating in Nevada

    Incorporation in Nevada has become an attractive option for savvy... Read More

    New Habits, Rebounding Economy Help To Sell Giftware and Collectibles

    Just a few years ago, when one thought of a... Read More

    Three Big Barriers To Small Business Marketing Success

    When you feel like you're always busy working on your... Read More

    Small Business Franchise Opportunities

    Many businesses offer small business franchise opportunities. There are many... Read More

    How to Successfully Avoid Becoming One of The 80% of Small Businesses That Will FAIL

    It's a commonly quoted statistic: 80% of all small businesses... Read More

    Mobile Pressure Washing and City Contracts

    Many mobile pressure-washing companies turn to government contacts to make... Read More

    How to Promote Your Business by Entering Contests

    You are probably hard at work promoting your business (and... Read More

    Dealing With a Crooked on the Take Government Worker

    Many government department heads are on the take. Oh they'll... Read More

    Have You Thanked Your Competitors Today?

    Competition in the business world is often viewed as a... Read More

    Cost Effective Franchise Regulations, Come again

    The Franchise Group at the Federal Trade Commission in all... Read More

    Why Small Businesses Fail (or Fail to Thrive)

    Tammy, a skilled and gifted horticulturist, called me to discuss... Read More

    North County San Diego Small Business

    North County San Diego has had some significant growth, and... Read More