Contract Cleaners ? A Guide for Business Part 2

In the first part of this article I put forward 7 questions that I believed were important to ask of your potential cleaning company. In this article I will explain the relevance of the first two questions and the answers you get to you as a business.

  • What is your staff turnover?
When the top 150 Cleaning Companies in the UK were asked this question the answer came back as 73%. That means that within a 12 month period 73% of their cleaning staff have left and been replaced. What is the relevance of this figure to you? If the figure you get back is higher than about 25% it is likely that if you engage this firm then you are unlikely to have the same cleaners for very long. You will have a constant stream of new cleaners. This is not good for building up a working relationship or continuity. Worse still might be the answer 'I don't know exactly' because this probably means they are trying to avoid giving you an insight into the correct figure. They can of course lie!

  • Do you provide verifiable training?
Cleaners might simply be hired to cover a particular clean, shown what to do and left to get on with it. Verifiable means that the company has a recognised training scheme which is documented and you can see the date and times training of your staff has taken place. Is training necessary? You might think not. Everybody should know how to clean because we all do it! Commercial cleaning is not like cleaning at home. The cleaner has a time limit in which tasks must be completed. They must be trained in how to carry out those tasks as quickly and efficiently as possible. Secondly not all the tasks will be assigned to every cleaning slot. Some tasks might for example be designated as weekly in the cleaning schedule or even monthly, for example cob webbing. However the staff must be trained that if they see a cobweb they remove it then and there and not wait until the schedule allows them to do it! This may sound petty and common sense but not all cleaners are capable of working outside their little boxes and schedules without proper training.

To you as a business it is actually quite important that your cleaners are capable of doing things as and when needed and not necessarily waiting for the appointed time on the schedule to come around. So ask the question and then probe a little deeper into the cleaning companies view on cleaning schedules.

David Andrew Smith has been working for many years in the cleaning industry and is the owner of http://www.wesparkle.co.uk, general cleaners and also the owner of http://www.stonecareuk.net who are specialists in natural stone care and maintenance of such natural stone as marble, granite and limestone

In The News:

KEDCO Expands Small Business Relief Fund  Inside INdiana Business

Operational Aspects on P and L Statements of Mobile Services Businesses

What kinds of things effect mobile service businesses P and... Read More

Why Do Franchisors have Exclusive Territories

The reason we Franchisors call it an exclusive territory is... Read More

Do You Need Accounting Software for Your Small Business?

If you're anything like me then you dislike with a... Read More

Pressure Washing Market Niche

Those who are in the pressure washer business should not... Read More

Eight Key Steps to Selling Your Business and Cashing In

This year, some 700,000 American businesses will be sold. Most... Read More

Trailblazer Interview with Diane J. Levin, Partnering Solutions

Today is a Red Letter Day! It's special because today... Read More

The Responsibility Conundrum - Where art Thou?

Mr/Ms, 'not me' is often on holidays in your business.... Read More

Time to Sell your Restaurant? Some Advice from Restaurant Consultants, Inc.

As a specialist in getting restaurants open, it is surprising... Read More

Bad Regulators Cost Small Businesses

When a regulator finds a target to go after to... Read More

A Look at Incorporating a Business in Florida

As you may know, there are many ways to incorporate... Read More

Asking the RIGHT Questions

Which questions do you need to ask to even get... Read More

Common Mistakes When Planning Your Medical Spa

Everything starts with a business plan: If you don't have... Read More

How to Raise Your Fees and Thrill Your Customers

Think the best way to get more customers is to... Read More

Pressure Washing at Golf Courses

There are many potential niches for pressure washing companies that... Read More

Starting a Business in New Hampshire

Hew Hampshire car wash market. Well we have visited every... Read More

Mobile Car Wash Market Opportunities in California

The current lack of industry leaders represents an exceptional opportunity... Read More

Create a Win Win for Your Small Business

Discover How Specialized Cost Containment Creates A New Win-Win Position... Read More

Do You Love Food? - Then Maybe Opening a Restaurant is Not Such a Crazy Idea

The restaurant industry in the United States employs an estimated... Read More

Finding the PERFECT Alliance Partner

Where do you look for the appropriate alliance?One of the... Read More

4 Areas Where Your Business is Losing Money

In my 18 years of consulting I have heard it... Read More

Who Makes the BEST Alliance

What types of companies do you want to align yourself... Read More

Does Your Business Need a Toll-Free 800 Number?

Should your business have a toll free number for customers... Read More

Got Stimulation?

An observation while returning home from a seminar: Getting away... Read More

Tips For Successful Home Show Businesses

Opportunities for home show businesses have never been more abundant.... Read More

Tell Me The Reasons Why I Should Believe You?

Have you ever heard the phrase, 'PREPONDERANCE OF PROOF'?I recently... Read More