Microsoft CRM Implementation for Large Corporation ? overview

Microsoft Business Solutions CRM is now approaching the phase of being mature product and the CRM solution you may consider for large publicly traded company. Our view point considers the fact of multiple platforms and systems coexistence and balancing: UNIX, Linux, Microsoft Windows, Java, .Net, PC, AS/400, RS6000, Microsoft Exchange, Lotus Notes Domino, etc. This increases the cost of maintenance, but decreases the risk of being trapped to one vendor/solution. So far we've seen successful implementations of Microsoft CRM in the following industries: Distribution, Logistics, Non-Profit, Chemicals, Pharmaceutical, Placement/Recruiting, Medicare/Hospitals, Retail, Wholesale, Education, Beverages, Services, Defense, Aerospace, Oil & Gas.

? In-house Implementation. This is non-expected paradox. Multiple clients, especially large companies, do it themselves. The reason is ? Microsoft CRM utilizes all spectrum Microsoft Technologies: Exchange, Active Directory, .Net, Full-text search, etc. Microsoft oriented IT people understand it and like to be involved. So, you should consider self-implementation first.

? Integration. Microsoft CRM has relatively simple business logic and sits in Microsoft SQL Server, which enables customization and integration with third party systems and databases. If you have Microsoft Great Plains ? you can use MBS CRM-GP integration tool, based on BizTalk. If you have UNIX-based ERP/Accounting, you can deploy MS SQL linked server to bridge MS CRM and ERP. The same would work for Oracle ERP ? Oracle Financials. Navision has third party integration tool and the one from Microsoft is on the way to be released. Axapta is also candidate for the integration.

? Customization. Microsoft CRM SDK describes majority of MS CRM objects and classes and enable VB.Net or C#.Net developer to build-in custom .Net application for Microsoft CRM existing screens. And this is actually the way of the integration ? you realize integration in the custom .Net application.

? Messaging. Microsoft CRM uses MS CRM-Exchange connector in its standard functionality. However if you have IBM Lotus Domino email server ? you can deploy MS CRM-Lotus connector, developed and supported by Alba Spectrum Technologies.

? Data Conversion. You should use Scribe for initial data migration. However you need some programming work if you plan on bringing advanced data (email attachments from Siebel, for example)

? External consultants. You should consider customization and integration initial design as candidates for outsourcing. Then, when coding is done and implemented ? you may switch to your internal developers to support custom pieces.

? Nation-wide support. Microsoft CRM is very innovative from the support side. It means that Microsoft CRM partners tend to go to the nation-wide and international market to sell, implement and support the application. Being web application ? Microsoft CRM could be accessed, customized and modified from anywhere.

? Internationalization. Microsoft Business Solutions promotes MS CRM worldwide and has local versions of the product

You can always have us help you, give us a call: 1-630-961-5918 or 1-866-528-0577, [email protected]

Andrew Karasev is consultant and CTO in Alba Spectrum Technologies ( http://www.albaspectrum.com ) ? Microsoft Business Solutions partner, serving clients in Illinois, New York, California, Florida, Georgia, Texas, Arizona, Virginia, Minnesota, Canada, UK, Europe, Australia, New Zealand, Asia, Russia. He is Microsoft Great Plains certified master, Great Plains Dexterity, Microsoft CRM SDK C#.Net, Crystal Repots developer. You can reach Andrew: [email protected]

In The News:

Marin Software Needs Help  Seeking Alpha
Software engineering makes games more exciting  Centrum Wiskunde & Informatica (CWI)
Software takes personal invasion into a new dimension  Hawaii Tribune-Herald (subscription)
HSBC Plans Software Bonfire  Computer Business Review

Theres Gold in Your Websites Server Log

Many Webmasters have never bothered to view their website's server... Read More

MSN Messenger Is A Sweet Way To Communicate

MSN messenger is a pretty cool invention. I mean I'm... Read More

Adware, What Is It?

Adware is a type of Spyware program that displays some... Read More

The Truth: Netzero 3G

We've all seen the ads on TV for Netzero 3G.... Read More

Most Dangerous Types of Spyware are on the Rise: How to Choose the Weapon

Bad News - the Threat is Bigger than it SeemedHow... Read More

The Tools and Features of Adobe Photoshop

Adobe Photoshop is one of the world's leading graphics editing... Read More

SSH (SCP) Send Files from Windows to Your Linux Box

Not all of us have the luxury of working both... Read More

Microsoft Great Plains Dynamics on Pervasive SQL.2000 Data Repair ? Overview For DBAs

Some introduction into Great Plains Software products, now Microsoft Business... Read More

How to Build a Basic CSS Layout

Designing without tables by using CSS layouts is fast becoming... Read More

Computer Phones ? Facts and Fallacies

The stakes are high when considering security, privacy, and savings,... Read More

RFID: Strengthen the Position for SAP; United States

SAP Inc., a global leader in client/server enterprise application software... Read More

Beware of The Pirated Software E-Mail Scams!

You have gotten those E_Mails buy software at deep discounts.... Read More

Lotus Notes Domino and Microsoft CRM Integration

Well, even if the combination might look very unusual, we... Read More

Microsoft Great Plains implementation: Restaurants Supply Chain Management Example

Microsoft Great Plains serves majority of US based horizontal and... Read More

C++ Tutorials: 3, Program Flow (If, Else, While, For)

Program Flow is what you think it is. How the... Read More

Easy Guide to RAID Recovery

What is RAID RECOVERY?RAID stands for Redundant Array of Inexpensive... Read More

eCommerce development for Microsoft Great Plains: tools and highlights for programmer

Microsoft Business Solutions Great Plains, former Great Plains Software Dynamics... Read More

Microsoft Great Plains Food Processing ? Implementation & Customization Highlights

Microsoft Great Plains might be considered as ERP platform to... Read More

Free Software for Newbies and Web Developers

Here is some free software tools to help you build... Read More

Razzle Dazzle Them

Once upon a time not so long ago, there was... Read More

Screenplay and Script Writing Software

When it comes to screenplay software each screenwriter needs to... Read More

ERP System of the Future: Database, Business Logic and Interface

We will base our prognosis on our Microsoft Business Solutions... Read More

Microsoft Great Plains Furniture & Fixtures ? Implementation & Customization Highlights

Microsoft Great Plains, former Great Plains Software Dynamics / eEnterprise... Read More

Adware and Spyware Blockers

The most important things you can do for your computer... Read More

Microsoft Great Plains: Getting New Users Licenses ? Annual Service Plan FAQ

Microsoft Business Solutions Great Plains, Solomon, Navision, Axapta, Microsoft CRM... Read More