Microsoft CRM Implementation for Large Corporation ? overview

Microsoft Business Solutions CRM is now approaching the phase of being mature product and the CRM solution you may consider for large publicly traded company. Our view point considers the fact of multiple platforms and systems coexistence and balancing: UNIX, Linux, Microsoft Windows, Java, .Net, PC, AS/400, RS6000, Microsoft Exchange, Lotus Notes Domino, etc. This increases the cost of maintenance, but decreases the risk of being trapped to one vendor/solution. So far we've seen successful implementations of Microsoft CRM in the following industries: Distribution, Logistics, Non-Profit, Chemicals, Pharmaceutical, Placement/Recruiting, Medicare/Hospitals, Retail, Wholesale, Education, Beverages, Services, Defense, Aerospace, Oil & Gas.

? In-house Implementation. This is non-expected paradox. Multiple clients, especially large companies, do it themselves. The reason is ? Microsoft CRM utilizes all spectrum Microsoft Technologies: Exchange, Active Directory, .Net, Full-text search, etc. Microsoft oriented IT people understand it and like to be involved. So, you should consider self-implementation first.

? Integration. Microsoft CRM has relatively simple business logic and sits in Microsoft SQL Server, which enables customization and integration with third party systems and databases. If you have Microsoft Great Plains ? you can use MBS CRM-GP integration tool, based on BizTalk. If you have UNIX-based ERP/Accounting, you can deploy MS SQL linked server to bridge MS CRM and ERP. The same would work for Oracle ERP ? Oracle Financials. Navision has third party integration tool and the one from Microsoft is on the way to be released. Axapta is also candidate for the integration.

? Customization. Microsoft CRM SDK describes majority of MS CRM objects and classes and enable VB.Net or C#.Net developer to build-in custom .Net application for Microsoft CRM existing screens. And this is actually the way of the integration ? you realize integration in the custom .Net application.

? Messaging. Microsoft CRM uses MS CRM-Exchange connector in its standard functionality. However if you have IBM Lotus Domino email server ? you can deploy MS CRM-Lotus connector, developed and supported by Alba Spectrum Technologies.

? Data Conversion. You should use Scribe for initial data migration. However you need some programming work if you plan on bringing advanced data (email attachments from Siebel, for example)

? External consultants. You should consider customization and integration initial design as candidates for outsourcing. Then, when coding is done and implemented ? you may switch to your internal developers to support custom pieces.

? Nation-wide support. Microsoft CRM is very innovative from the support side. It means that Microsoft CRM partners tend to go to the nation-wide and international market to sell, implement and support the application. Being web application ? Microsoft CRM could be accessed, customized and modified from anywhere.

? Internationalization. Microsoft Business Solutions promotes MS CRM worldwide and has local versions of the product

You can always have us help you, give us a call: 1-630-961-5918 or 1-866-528-0577, [email protected]

Andrew Karasev is consultant and CTO in Alba Spectrum Technologies ( http://www.albaspectrum.com ) ? Microsoft Business Solutions partner, serving clients in Illinois, New York, California, Florida, Georgia, Texas, Arizona, Virginia, Minnesota, Canada, UK, Europe, Australia, New Zealand, Asia, Russia. He is Microsoft Great Plains certified master, Great Plains Dexterity, Microsoft CRM SDK C#.Net, Crystal Repots developer. You can reach Andrew: [email protected]

In The News:

Microsoft Blames Software 'Code Issue' For Office 365 Outage  CRN: Technology news for channel partners and solution providers
How Green Is Your Software?  Harvard Business Review
Science & Tech Spotlight: Agile Software Development  Government Accountability Office
Veritas Technologies acquires LA software company  Silicon Valley Business Journal
Nutanix CEO Protests IDC's Hyperconverged Rankings, Says It Is 'Clear' Software Leader Over VMware  CRN: Technology news for channel partners and solution providers
Progress Software Could Massively Expand Chef's Reach Through OEM Relationships  CRN: Technology news for channel partners and solution providers
Software-Defined Vehicles  SemiEngineering
VMware, Nutanix Clash For Hyperconverged Software Gold  CRN: Technology news for channel partners and solution providers
iOS 14 is available today  Apple Newsroom

Reduce TCO: The Java Database Way

TCO (Total Cost Ownership) is the buzzword in... Read More

CRM and Customer Life Cycle

Customer Relationship Management or CRM is a combination of enterprise... Read More

Configure Windows Indexing Service for Performance

The Windows Indexing Service provides you with the ability to... Read More

Separate Anti-Keylogging Protection: Who Needs it Most?

If there still are few unprotected computers left, I haven't... Read More

Microsoft Great Plains & CRM in Transportation & Logistics ? Overview

Microsoft Business Solutions Great Plains and MS CRM (client relation... Read More

Microsoft CRM Implementation for Large Corporation ? overview

Microsoft Business Solutions CRM is now approaching the phase of... Read More

Free PDF Publishing Software

In a previous article, I wrote about OpenOffice... Read More

Microsoft Great Plains Upgrade ? Things to Consider and FAQ

If you have Microsoft Great Plains and support it for... Read More

Twelve Things You Should Know to Save on Computer Software

Do you want to get quality software at a reasonable... Read More

Corporate ERP: Microsoft Great Plains For The Plant In Brazil ? Overview For CIO

Microsoft Business Solutions Great Plains as new ERP for multinational... Read More

Screenplay and Script Writing Software

When it comes to screenplay software each screenwriter needs to... Read More

Off The Record - Tips For Picking Recording Software

Need software to record your voice, streaming audio or musical... Read More

Why do Manufacturers Invest in Business Management Software?

With many manufacturing shops heading over seas in favor of... Read More

Are You Waiting for Microsoft Longhorn Operating System

I love new technology. I am still ready to wait... Read More

Great Plains Bill of Materials Setup & Customization for Process Manufacturing ? Overview

Microsoft Great Plains has full-featured Manufacturing suite of modules: Capacity... Read More

Microsoft Great Plains PM: Payables Management

Microsoft Business Solutions Great Plains is marketed for mid-size companies... Read More

Microsoft Great Plains: Large Scale Implementation

Microsoft Business Solutions Great Plains, Navision, Axapta, Solomon and CRM... Read More

Unwanted Files

A LOT OF UNWANTED FILES.When you uninstall an item of... Read More

DB Integration - Software for Combine MS Access Databases

Our company, Novaprof Inc., developed unique software - DB Integration.... Read More

Microsoft Business Solutions - Navision Customization: C/SIDE, C/ODBC, C/FRONT, XBRL

Microsoft bought Navision, Denmark based software development company, along with... Read More

Helping Newbies Understand Professional Software

The Windows registry is a huge database that ensures normal... Read More

What to Do if All Screensavers Fun is Grayed Out?

Finally, you have some time to personalize your desktop with... Read More

How To Create A Data Capture Procedure Checklist For Your Small Business CRM Software

Fortunately one of the most common reasons cited for the... Read More

Free Software for Newbies and Web Developers

Here is some free software tools to help you build... Read More

Monitoring Software Can be Used for Spying as Well

We all already got used to computer monitoring both at... Read More