Microsoft CRM Implementation for Large Corporation ? overview

Microsoft Business Solutions CRM is now approaching the phase of being mature product and the CRM solution you may consider for large publicly traded company. Our view point considers the fact of multiple platforms and systems coexistence and balancing: UNIX, Linux, Microsoft Windows, Java, .Net, PC, AS/400, RS6000, Microsoft Exchange, Lotus Notes Domino, etc. This increases the cost of maintenance, but decreases the risk of being trapped to one vendor/solution. So far we've seen successful implementations of Microsoft CRM in the following industries: Distribution, Logistics, Non-Profit, Chemicals, Pharmaceutical, Placement/Recruiting, Medicare/Hospitals, Retail, Wholesale, Education, Beverages, Services, Defense, Aerospace, Oil & Gas.

? In-house Implementation. This is non-expected paradox. Multiple clients, especially large companies, do it themselves. The reason is ? Microsoft CRM utilizes all spectrum Microsoft Technologies: Exchange, Active Directory, .Net, Full-text search, etc. Microsoft oriented IT people understand it and like to be involved. So, you should consider self-implementation first.

? Integration. Microsoft CRM has relatively simple business logic and sits in Microsoft SQL Server, which enables customization and integration with third party systems and databases. If you have Microsoft Great Plains ? you can use MBS CRM-GP integration tool, based on BizTalk. If you have UNIX-based ERP/Accounting, you can deploy MS SQL linked server to bridge MS CRM and ERP. The same would work for Oracle ERP ? Oracle Financials. Navision has third party integration tool and the one from Microsoft is on the way to be released. Axapta is also candidate for the integration.

? Customization. Microsoft CRM SDK describes majority of MS CRM objects and classes and enable VB.Net or C#.Net developer to build-in custom .Net application for Microsoft CRM existing screens. And this is actually the way of the integration ? you realize integration in the custom .Net application.

? Messaging. Microsoft CRM uses MS CRM-Exchange connector in its standard functionality. However if you have IBM Lotus Domino email server ? you can deploy MS CRM-Lotus connector, developed and supported by Alba Spectrum Technologies.

? Data Conversion. You should use Scribe for initial data migration. However you need some programming work if you plan on bringing advanced data (email attachments from Siebel, for example)

? External consultants. You should consider customization and integration initial design as candidates for outsourcing. Then, when coding is done and implemented ? you may switch to your internal developers to support custom pieces.

? Nation-wide support. Microsoft CRM is very innovative from the support side. It means that Microsoft CRM partners tend to go to the nation-wide and international market to sell, implement and support the application. Being web application ? Microsoft CRM could be accessed, customized and modified from anywhere.

? Internationalization. Microsoft Business Solutions promotes MS CRM worldwide and has local versions of the product

You can always have us help you, give us a call: 1-630-961-5918 or 1-866-528-0577, [email protected]

Andrew Karasev is consultant and CTO in Alba Spectrum Technologies ( http://www.albaspectrum.com ) ? Microsoft Business Solutions partner, serving clients in Illinois, New York, California, Florida, Georgia, Texas, Arizona, Virginia, Minnesota, Canada, UK, Europe, Australia, New Zealand, Asia, Russia. He is Microsoft Great Plains certified master, Great Plains Dexterity, Microsoft CRM SDK C#.Net, Crystal Repots developer. You can reach Andrew: [email protected]

In The News:

AI and Software Surveillance  The National Law Review

CROOK: A Methodology for the Refinement of Forward-Error Correction

Table of Contents1) Introduction 2) Related Work 3) Framework 4)... Read More

Microsoft Great Plains Project Accounting ? Overview For IT Director/Controller

Microsoft Business Solutions is now in process of creating so... Read More

Removing Incoming Email in MS Exchange, C# Example

The purpose of one of our projects was MS Exchange... Read More

The Top 5 Wrong Reasons For Not Hiring Testers

Considering whether or not your software company should hire a... Read More

Hear It in Digits

Music downloads are off the charts! We're listening to digital... Read More

Getting Patched with Windows Service Pack

Are you one of those people that keeps track of... Read More

A Guide To Purchasing Professional XP Icons Online And Enhancing Your Applications

Icons are used everywhere; right from software applications, to internet... Read More

Linux Vs. Windows

This article will not attempt to advocate the use of... Read More

Groupware Finds Home in American Business: Collaboration Tool Analysis

What is Groupware?Have you ever had to manage document collaboration... Read More

Four Easy Ways To Prevent Spyware

How would you like to prevent spyware and adware from... Read More

Microsoft Great Plains Upgrade ? Version 8.0 Overview for IT Director/Controller

If you have Microsoft Great Plains as main accounting and... Read More

Microsoft Axapta, Navision or Great Plains: ERP Selection for Large Corporation

If you would like to pick something from Microsoft, or... Read More

An Easy Way to Develop JAVA Enterprise Applications

Research bears that less than 70 percent of development projects... Read More

Assertion in Java

Assertion facility is added in J2SE 1.4. In order to... Read More

Brand Your Websites URL With a Favicon

Have you ever noticed that when you look at your... Read More

Software Engineering: An Introduction

Software Engineering is the Systematic Approach for analysis design implementation... Read More

Manufacturing Outsourcing: Microsoft Great Plains Implementation, Customization & Reporting

Manufacturing in the USA is far away down from mid... Read More

How a Bug Challenges to a Software Professional

It is really interesting that a bug can create problem... Read More

Device Driver Basics

Most people understand that the "hardware" part of their computer... Read More

SyncUp ? A File/Folder Synchronizer For Windows

SyncUp, a file synchronizer is designed to assist the home... Read More

Cisco CCNA Certification: Becoming A Truly Valuable CCNA.

I've been active in the Cisco Certification track for four... Read More

What is Groupware?

Vince Lombardi once said that, "The achievements of an organization... Read More

Microsoft CRM Integration with IBM Lotus Notes Domino ? Machinery Dealership Example

IBM Lotus Notes with Domino email server is traditional document... Read More

A Symons Mark II Function Point Counting Example

I provide, here clear explanations and a count of function... Read More

Oracle Development: JDeveloper 10G ? Java, J2EE, EJB, MVC, XML - Overview For Programmer

In 2004 Oracle, Inc. made its new step toward J2EE... Read More