Microsoft CRM Lotus Notes Domino Connector FAQ

Microsoft Business Solutions CRM and IBM Lotus Notes Domino, being two groupware products from competing software development leaders, however could coexist within one organization computer network and even work together in collaboration. There maybe multiple reason why corporation would use both products: licensing, commitment to IBM Lotus Notes as legacy product, risk balancing ? staking on both Microsoft and Java/EJB/J2EE platforms, deploying Lotus advanced workflow to automate document management, etc. The need to synchronize MS CRM and Lotus Notes Domino databases is dictated by the ERP market and the connector is available. In this small article we'll answer on the frequently asked questions.

? Messaging. Can MS CRM use Lotus Domino instead of Microsoft Exchange? Yes. MS CRM Lotus Domino connector allows you send messages from MS CRM objects: Lead, Account, Contact and all the future object, including Sales and Service modules

? Outgoing Messaging. When Microsoft CRM send email from Account, Contact, Lead ? connector takes control over and sends email through Lotus Domino server. It has Java Agent at the Lotus side and MS CRM SDK custom piece at the MS CRM side. If you compare outgoing messaging with standard MS CRM Exchange connector, then mechanism is slightly different. Microsoft CRM Exchange connector places GUID in the message header and uses this GUID to identify the object in the responding email to push it back to CRM and attach. MS CRM Lotus connector doesn't use GUID ? instead it scans MS CRM objects (Accounts, Contacts, Leads) in smart cached way

? Incoming Messages. When Lotus Domino server receives email ? Java Agent side of the connector triggers checking with MS CRM if addressor email matches with any Contact, Lead or Account email. In the case of the match ? email is transferred into MS CRM in the form of activity of email type. Again ? please note that connector doesn't use GUID mechanism. We found that matching is better approach and we have Microsoft CRM Exchange advanced connector ? which works with matching, without standard GUID mechanism.

? Microsoft CRM & Lotus Notes Events synchronization. Future version of the connector will synchronize MS CRM and Lotus Notes objects: Calendar, Appointment, Fax, Phone Call, etc. Please, note that Lotus has different objects ? we have the matching table, please check with us.

? Lotus & MS CRM Versions. Lotus should be version 6.0 or higher. The reason for this is simple ? version 6.0 supports Java Agent technology. MS CRM should be 1.2 or 3.0. Lotus could work in multiple hardware & OS platforms, such as Windows Server, AS/400, etc.

? Product Pricing. It is US$3k basic pack, including 30 users and then $75 each additional user. In Europe price is proportional in Euro.

? Support. Product is installed Worldwide and supported in Europe from German office, in the USA and Canada from Houston and Chicago, in South America, Africa, Australia, Asia, New Zealand from office in Sao Paulo Brazil.

Please give us a call if you have additional questions 866-528-0577 or 630-961-5918! [email protected]

Andrew is Great Plains specialist in Alba Spectrum Technologies ( http://www.albaspectrum.com ) ? Microsoft Great Plains, Navision, Microsoft CRM Partner, serving clients in California, Minnesota, Illinois, Washington, Florida, Arizona, New York, New Jersey, Virginia, Georgia, Louisiana, Texas, Canada, UK, Australia, Brazil, Germany, Russia. Alba Spectrum serves corporate clients in Aerospace & Defense, Oil & Gas, Chemicals, Manufacturing, Transportation & Logistics, Pharmaceutical, Food Processing, Placement, Healthcare & Medicine, Beverages, Agriculture, Non-profit, Distribution & Supply Chain Management, Financial Services, Furniture, Textile, Apparels, Conglomerates, Wholesale & Retail.

In The News:

Zobrist Software Group Forms Partnership  San Fernando Valley Business Journal

What is a Document Manager without Version History?

Document Manager and Version HistoryIn previous articles I have discussed... Read More

Groupware Finds Home in American Business: Collaboration Tool Analysis

What is Groupware?Have you ever had to manage document collaboration... Read More

Screenshots Vista Windows

Features Additionally, Vista will include many other new features.Aero Vista... Read More

Free Preventive Maintenance Software

While several preventive maintenance software manufacturers offer free trials for... Read More

Lotus Domino/Notes - Microsoft Great Plains Tandem as ERP with Documents Workflow - Overview for IT

Lotus Domino/Notes ? Microsoft Great Plains tandem as ERP with... Read More

Computer Phones ? Facts and Fallacies

The stakes are high when considering security, privacy, and savings,... Read More

Crystal Reports for Microsoft Great Plains ? Overview for Developer

Microsoft Great Plains is main accounting / ERP application... Read More

Are You Waiting for Microsoft Longhorn Operating System

I love new technology. I am still ready to wait... Read More

When is a Software Engineer Not a Software Engineer?

The title of "software engineer" has got to be among... Read More

Does Microsoft have any real competition?

Does Microsoft Have any Real Competition? Copyright (c) 2003 Gregory... Read More

Change Your Word Docs in Record Time!

Anyone who has ever used Microsoft Word knows that it... Read More

Microsoft Great Plains: Getting New Users Licenses ? Annual Service Plan FAQ

Microsoft Business Solutions Great Plains, Solomon, Navision, Axapta, Microsoft CRM... Read More

Microsoft Great Plains, Navision, Axapta ? Selection Considerations

During the years of our consulting practice, which comes back... Read More

A Guide To Purchasing Professional XP Icons Online And Enhancing Your Applications

Icons are used everywhere; right from software applications, to internet... Read More

Microsoft CRM: Implementation, Customization, Support ? Consultant Overview

Microsoft Business Solutions CRM is present several years on the... Read More

40/sec to 500/sec

IntroductionSurprised, by the title? well, this is a tour of... Read More

OEComplete ? A Personal Information Manager

OEComplete is a utility for managing the personal information of... Read More

Five Reasons for Using an O/R Mapping Tool

So, why should you use any O/R mapping tool? I... Read More

Will Adobe Manage to Replace Industry Work Horse Quark Express by Giving Adobe InDesign for Free?

And kill the best layout software in the process of... Read More

SpyBot - Search and Destroy versus Microsoft AntiSpyware (Beta).... My personal experiences...

Ok... Where to start?Well, I guess I will start at... Read More

ERP Software Financing: the Future? ? Overview for Company Owner

In our case ? we serve Microsoft Business Solutions ERP... Read More

The Truth about Colossus: Are You Just A Magnetic Image?

What is Colossus?Colossus is software licensed to about twenty-five insurance... Read More

Great Plains Customization Upgrade? Overview For CIO/IT Director

Around the same time Microsoft made its move with .Net... Read More

Microsoft Great Plains Implementation for Midsize & Large Corporation: Lockbox Processing

Microsoft Great Plains is now targeting large and midsize businesses... Read More

Recovering Microsoft Great Plains Customization ? Tips for IT Director

Remember nice and prosperous Clinton era? When you implemented innovative... Read More