Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/a26f9f83/public_html/articles/includes/config.php on line 159
Your Dolphin E-mail Caught In Spam Tuna Net? > NetSparsh - Viral Content you Love & Share

Your Dolphin E-mail Caught In Spam Tuna Net?

Let me ask a couple of questions:

  • If (potential) customers sends an e-mail to your company, do they want to receive an answer?

  • If you, in return, e-mail your customer, do you expect that your e-mail is delivered to the customer?

Well, in my case, I answered "YES" on both questions. After all, the customer asks for an answer, so it's normal to expect that when you send an e-mail in return, that the customer receives it.

Unfortunately, this is no longer the case.

It is highly important that you get this point, so let me rephrase that:

If you send an e-mail to a customer that the customer wants and expects, it may be that (s)he never receives it!

I've investigated this issue, and the cause of this is the filtering of e-mail by the ISP of the customer, to prevent unwanted SPAM (unsollicited e-mail) to make its way into their mailbox. But not only genuine SPAM is filtered out. Even e-mail that the customer wants (and often expects) to receive, may be caught up in this filter. It's happening so often, there's even a term for it: "false positives".

Sometimes this stays unnoticed, because the customer doesn't get a mail telling her that it was filtered out. Or you don't get a reply from the ISP/filter that your mail didn't pass.

Your "dolphin" e-mail can essentially be caught in SPAM filter "tuna nets".

This can impact businesses on many levels:

  • Potential customers do not convert into real customers, because they never "heard from you".

  • Unhappy customers as they "never get an answer on their support requests".

  • Unhappy Customers that don't get the info / product they paid for (download instructions for digital products are often delivered by e-mail)

When this happens, the customer usually points the finger to the business...

...YOUR business was not responsive;


...YOUR business didn't resolve the customer's issues;


...YOUR business did not deliver!

But, of course, you are not to blame. You responded! You resolved! you delivered! It's the customer's ISP that didn't deliver. An e-mail your customer wanted, and expected.

Mistakes do happen. But sometimes, ISP's and mail service businesses have no interest in righting what went wrong. And since they are not blamed, they get away with doing nothing. But in the mean time, your and my business is hurt by this.

So, it is time to point customers in the right direction. If more and more customers know where to complain if they do not get the e-mail they wanted, chances are that the ISP and/or mail service are forced into action.

There's a lot an ISP or mail service can do. Customers should have the possibility to "whitelist" you. A "whitelist" is a list of e-mail addresses or domains from which the customer allows mail to continue, even when the filter thinks it's "junk". One option that's not an option is to ask customers to switch off the filter. SPAM is just too big a problem for this.

Another company that have taken the heat for filtered mail is SiteSell. They're blamed for not delivering as promissed, because their e-mail was filtered out. And they hit a wall of unresponsiveness when they tried to right this. Or was it that their requests were filtered out? ;-)

As they understood how this is hurting their business, and many other businesses around the globe, they decided to take action, and point customers in the right direction when wanted e-mail doesn't make it into their mailboxes. So they created the "Deliver my mail!" initiative, which I fully support.

I invite you to join them and me. Read more about "Deliver my Mail!" on: http://deliver-my-mail.sitesell.com/sls.html

Let's take a stand, and educate customers on what to do if they do not receive e-mail they really wanted to get. Let customers demand:

"DELIVER MY MAIL!"

About The Author

Erwin Steneker is a senior support consultant with over 13 years of experience in both sales and IT support. Check out his website at http://www.customerservicepoint.com/

In The News:

This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news

Tech Times

Google Phone App For Android Now Able To Block Spam Calls: Here's How To Activate The Feature
Tech Times
The stock Google Phone app for Android smartphones was upgraded to block spam calls and send them directly to voicemail, without the user receiving any notification. The new feature, which will work on devices running Android 6.0 Marshmallow and ...
Google Phone App will now act as a Blocker for Spam CallsGoAndroid (press release) (blog)
Phone - Apps on Google PlayGoogle Play
Use caller ID & spam protection - Phone app Help - Google SupportGoogle Support

all 69 news articles »

Fox Business

Phone scammer calling? How to protect yourself when thieves call
Fox Business
The registry accepts registrations from both landlines and cell phones. He says if you are receiving unwanted calls on your cell phone, you can try downloading a spam blocker or a caller ID app. Another option is to block the number on your iPhone or ...


Security Boulevard

NG Firewall Replaces WatchGuard in Partner's Network Security Portfolio
Security Boulevard
”Virus Blocker, Spam Blocker, Web Filter, and Application Control are just some of the apps that protect and filter network traffic, stopping malware, hacking and phishing attempts before they reach users.” The Directory Connector application helps ...


WABE 90.1 FM

Atlanta Got Millions Of Robocalls In June. Here's 5 Ways To Block Them
WABE 90.1 FM
A few free apps Android users can download include Call Blocker Free- Blacklist, CallApp-Caller ID & Block and Hiya Caller ID and Block. PrivacyStar, RoboKiller- Stop Spam Calls and Mr. Number: Spam Protection & Number Search are free and available ...

and more »

The Ledger

Tech Q&A: Here's how to minimize spam e-mail (hint: don't unsubscribe)
The Ledger
To prevent getting unwanted pop-ups, use a “pop-up blocker” with your browser. (To find pop-up blocker add-ons for several popular browsers, see tinyurl.com/y7tf4g48). To get rid of any pop-up software that's already on your computer, download and run ...


Total Telecom (press release)

BT fined £77000 over spam emails
Total Telecom (press release)
... to the highest standards of data management," the statement continued. We are having trouble showing you adverts on this page, which may be a result of ad blocker software being installed on your device. To view the article please disable any ad ...


The Verge

How to stop annoying robocalls on your iPhone or Android phone
The Verge
AT&T has a free app, Call Protect, that's designed to block some fraudulent robocalls from reaching you, and you won't have to do anything besides install the software on your phone. It won't completely block spam or telemarketer calls, however ...


CSO Australia

Your Go-to Guide to Anonymous Emails
CSO Australia
Modern society has used the email everyday ever since Ray Tomlinson invented it in 1972. Since then, it has gotten a steady foothold in our daily lives and will continue to do so as we progress. Statista numbered the emails sent and received per day ...


Fossbytes

8 Best Android Call Blocker App List For 2018 | Filter Spam Calls
Fossbytes
Mr. Number is a famous call blocker app for Android that is free with no ads. It permits you to block unwanted calls as well as identify and stop spam calls and messages. You can select numbers from your contact list or enter them manually. It even ...


Popular Science

Five tips for blocking spam from your inbox
Popular Science
In Outlook, you mark a message as spam by right-clicking it in your inbox and choosing Junk, then Block Sender, from the menu that pops up. When you're browsing the Junk Email folder, restore a flagged message to your inbox by right-clicking it and ...

Google News

How To Stop Spam

I imagine you have seen, heard about, or already know... Read More

Three Faces of SPAM

Like everybody who will ever read this, I get spam... Read More

Stop Spam! New Spam Blockers

News last week that Internet service provider Verizon settled its... Read More

Internet Tip of the Week: Cease and Desist

While we all admit that unsolicited commercial email is a... Read More

Dont Look Spammy!

We all hate spam and get way too much of... Read More

Kill The Messenger (Service)

You are familiar with the software applications that you run... Read More

The Anti Spam Challenge ? Minimizing False Positives

Email is the quintessential business communication tool, so when it... Read More

Ignoring These Tips Could Result in an Inbox Full of Spam

Although there still seem to be some differences among the... Read More

Bayesian Spam Filters Explained

In a word Bayesian spam filters are "intelligent". Bayesian spam... Read More

Is There A National Do Not Spam List?

You may have already received a do not spam list... Read More

Stuffing the Spammers!

I'm really, truly fed up with spam. Every day when... Read More

I Love Spam!

What's the big deal? All you read on the internet... Read More

Challenge Response Spam Filters Explained

As the flood of spam increases end users are looking... Read More

CAN-SPAM Basics

I. BACKGROUNDThe CAN-SPAM Act of 2003 (Controlling the Assault of... Read More

Spam: The Tasteless Internet Meat of Criminals

Spam. You've all heard of the crazy pink meat in... Read More

Blackhole or Fail - Which One Is Better For Your Mail Server?

Very often SPAMMERS take advantage of catch-all email setup on... Read More

Demand for Spam? It exists

Do you like spam? No, I'm not kidding. Everybody knows... Read More

The 4 Ws of Junk E-mail

Junk e-mail or spam has become the scourge of the... Read More

Spam - Its Whats For Breakfast

The first thing I do every morning when I wake... Read More

Dont Give the Spammers Your Address From Your Page

Spammers get email addresses from web pages using programs called... Read More

Where Did The Word Spam Come From?

We've all become familiar with the term spam. It's become... Read More

What SPAM Means: Stupid People Annoying Me

English, German, Italian - It's All SPAM To MeHas anyone... Read More

The Cybermagic of Whitelists

Before we start getting deep into the meat of this... Read More

Im Guilty Until Proven Innocent

No doubt about it."Spam" (unsolicited commercial email) threatens to paralyze... Read More

ANTI-S*P^A#M: Protecting Your Web Sites Email Address(es)

Did you know that there are software programs that view... Read More