Your Dolphin E-mail Caught In Spam Tuna Net?

Let me ask a couple of questions:

  • If (potential) customers sends an e-mail to your company, do they want to receive an answer?

  • If you, in return, e-mail your customer, do you expect that your e-mail is delivered to the customer?

Well, in my case, I answered "YES" on both questions. After all, the customer asks for an answer, so it's normal to expect that when you send an e-mail in return, that the customer receives it.

Unfortunately, this is no longer the case.

It is highly important that you get this point, so let me rephrase that:

If you send an e-mail to a customer that the customer wants and expects, it may be that (s)he never receives it!

I've investigated this issue, and the cause of this is the filtering of e-mail by the ISP of the customer, to prevent unwanted SPAM (unsollicited e-mail) to make its way into their mailbox. But not only genuine SPAM is filtered out. Even e-mail that the customer wants (and often expects) to receive, may be caught up in this filter. It's happening so often, there's even a term for it: "false positives".

Sometimes this stays unnoticed, because the customer doesn't get a mail telling her that it was filtered out. Or you don't get a reply from the ISP/filter that your mail didn't pass.

Your "dolphin" e-mail can essentially be caught in SPAM filter "tuna nets".

This can impact businesses on many levels:

  • Potential customers do not convert into real customers, because they never "heard from you".

  • Unhappy customers as they "never get an answer on their support requests".

  • Unhappy Customers that don't get the info / product they paid for (download instructions for digital products are often delivered by e-mail)

When this happens, the customer usually points the finger to the business...

...YOUR business was not responsive;


...YOUR business didn't resolve the customer's issues;


...YOUR business did not deliver!

But, of course, you are not to blame. You responded! You resolved! you delivered! It's the customer's ISP that didn't deliver. An e-mail your customer wanted, and expected.

Mistakes do happen. But sometimes, ISP's and mail service businesses have no interest in righting what went wrong. And since they are not blamed, they get away with doing nothing. But in the mean time, your and my business is hurt by this.

So, it is time to point customers in the right direction. If more and more customers know where to complain if they do not get the e-mail they wanted, chances are that the ISP and/or mail service are forced into action.

There's a lot an ISP or mail service can do. Customers should have the possibility to "whitelist" you. A "whitelist" is a list of e-mail addresses or domains from which the customer allows mail to continue, even when the filter thinks it's "junk". One option that's not an option is to ask customers to switch off the filter. SPAM is just too big a problem for this.

Another company that have taken the heat for filtered mail is SiteSell. They're blamed for not delivering as promissed, because their e-mail was filtered out. And they hit a wall of unresponsiveness when they tried to right this. Or was it that their requests were filtered out? ;-)

As they understood how this is hurting their business, and many other businesses around the globe, they decided to take action, and point customers in the right direction when wanted e-mail doesn't make it into their mailboxes. So they created the "Deliver my mail!" initiative, which I fully support.

I invite you to join them and me. Read more about "Deliver my Mail!" on: http://deliver-my-mail.sitesell.com/sls.html

Let's take a stand, and educate customers on what to do if they do not receive e-mail they really wanted to get. Let customers demand:

"DELIVER MY MAIL!"

About The Author

Erwin Steneker is a senior support consultant with over 13 years of experience in both sales and IT support. Check out his website at http://www.customerservicepoint.com/

In The News:

Nine apps to block spam calls and text messages in Android  AndroidGuysIf you want to block spam calls and text messages on your Android phone, here is a list of 9 Android apps to identify and block those call in your phone.
As Scams Skyrocket, How To Stop Robocalls On Android And iPhone  ForbesNever assume you're too smart to fall for a phone scam.
Hiya Says There Were 85B Robocalls Worldwide in 2018  The Mac ObserverHiya has released [PDF] its first Global Robocall Radar Report, and the results are troubling. Global spam calls grew 325% to 85 billion calls in 2018 (via ...
Steps you can take to eliminate junk emails  The Seattle TimesQ: I get more junk email than real email. I'm never sure to just delete it or block it. I've heard by blocking it, you let them know you're a “live” address. Help!
In 2019 Here's How To Stop And Block Robocalls, Spam, And Unknown Calls On iPhone, Android  ForbesRobocalls are at epidemic levels. Here are some ways to get a handle on them in the new year. And one way to stop them cold. Scammers have gotten craftier, ...
Verizon will offer free spam protection to all of its customers  The VergeVerizon announced that it will offer free spam and robocall protection to its subscribers. The company says it has blocked nearly 1 billion spam calls to date, and ...
How to Block and Report Spam Calls and Text Messages  The New York TimesUnwanted calls and spam texts are annoying, but you can do something about them. Here's how to block and report them so they won't bother you again.
Verizon is releasing a new app next month to fight robocalls  BGRWe cover the widespread -- and still growing -- problem of robocalls and spam calls pretty extensively, in part because the people behind this seem to get more ...
How to Block Robocalls and Spam Calls  PCMag.comAre you getting too many phone calls from spammers and telemarketers? You can take several steps to.
How to enable spam call filtering on your Android phone  TechRepublicGoogle recently added spam protection to the Phone app on Android devices. Here's how to enable it.
10 Best Call Blocker Apps to Prevent Nuisance Calls to Your Small Business  Small Business TrendsBombarded by unwanted calls on your mobile phone? There's an app for that! Here's our list of the 10 best call blocker app options.
Google Assistant will screen spam calls on the Pixel 3  Circuit BreakerThe Pixel 3 will be able to screen spam calls and provide real-time transcriptions, Google announced during its Pixel 3 event today. The new feature will allow ...
How to stop robocalls, block numbers on your iPhone, Android and even landline  USA TODAYYou have a whole arsenal of smartphone tools at your disposal: Block numbers, Do Not Disturb mode, and apps can help end this telephonic pestilence.
Here's how to block robocalls on iPhone and Android  Fox NewsUnwanted calls are often harmless but some are after your credit card information, IDs or passwords. All are a distraction and a waste of your time.
4 Smartphone Apps That Aggressively Block Spam Calls  The Wall Street JournalInundated with junk calls? Stop pesky robo-dialers with these anti-spam apps.
T-Mobile says it has blocked 1 billion robocalls  The VergeT-Mobile announced today that since launching its Scam ID and Scam Block features 18 months ago, the carrier has blocked over 1 billion scam calls. T-Mobile ...
TRAI DND App on iOS: Here's how to use the new app to block spam  BGR IndiaWith TRAI's spam blocker app finally on iOS, here's how you can use it to reduce the amount of unwanted calls and SMSes. - TRAI DND App on iOS: Here's how ...
The NFL's All-Overpaid Free-Agency Team  Bleacher ReportNFL free agency is the land of both overpays and bargains, as front offices at various stages of the roster-building process dole out cash to the flood of players ...
Don't pick up: how to stop these annoying robocalls for good  USA TODAYRobocalls are constant and they're costing phone owners money. Here's how to identify and stop them.
Spam calls: how to stop the robots from calling your iPhone or Android  The VergeIt seems like robocalls are only getting worse, but there are several ways of reducing the scam calls and these annoying, constant interruptions.
Here’s everything you can do to stop robocalls  CNETAnswering a phone call only to have some random stranger yelling and threatening you because you supposedly owe the IRS money is confusing and ...
How to Block Spam Calls – A Complete Guide  BeebomSpam Calls have turned from mildly annoying to a disaster in the last couple of years. I don't know about you guys, but I might have received more spam calls ...
How to battle spam on your landline phone  The VergeThere are a few ways (other than taking the phone off the hook) that you can protect your landline from some scam calls. Here are some strategies to follow.
Top 10 Best Android Apps — Call Blocking — July 2018  Android HeadlinesSpammy and malicious calls are a serious annoyance, and even a danger for some Android owners. Iffy calls can cost you your time, your sanity, and in some ...
3 best anti-spam email filters for Thunderbird to keep your inbox clean  Windows ReportLooking for best spam filter for Thunderbird in 2019? Checkout our review of best Thunderbird spam filters to keep your inbox clean and safe.
8 Best Android Call Blocker App List For 2018 | Filter Spam Calls  FossbytesMany third-party apps can shield your device from unwanted calls and also help you to recognize the unknown numbers. We have made the best Android call ...
Top 5 ways to block spam calls  TechRepublicScam likely, blocked number, a message in Chinese... sound familiar? Spam calls are on the rise, but there are ways to deal with it and keep the annoying ...
Your iPhone could soon protect you from spam calls — but Android is still way ahead  GearbrainNewly published Apple patent describes a system for mobile devices which can identify potentially spam calls before the user answers.
7 ways to stop robocalls now  KomandoIt's time to end robocalls for good. Luckily, you have an arsenal of smartphone tools at your disposal. Block numbers, turn on Do Not Disturb mode, use you…
Android May Have Introduced the Best Anti-Spam Call Feature Yet  SlateThe problem of robocalling is getting worse. In April, robocall-blocking *service* YouMail estimated 3.4 billion such calls were made—900 million more that month ...
How to stop Robocalls  KomandoWant to stop unwanted telemarketing calls? Your carrier has tools, plus you can download apps. Read this complete guide to stopping unwanted and annoying ...
Behold: This is the iPhone app you’ve been waiting for to stop those horrible spam calls  BGRSpam calls have been a problem in the United States for quite some time now, but things have really gotten awful over the past couple of years. The issue varies ...
Here's why you're getting so many spam phone calls  MarketWatchTax season spurs IRS scam calls, even as half of mobile calls are expected to be spam robocalls this year. Here's how to protect yourself.
Google Pixel phones will automatically send spam calls to voicemail  The VergeGoogle is updating its default Phone app on Pixel devices to ignore spammy calls and automatically send them straight to voicemail.
Gmail now blocks an extra 100 million spam messages every day  SoftonicGoogle is winning the battle against spam 100 million emails at a time.
iOS 12 includes support for reporting unwanted texts & calls as spam  9to5MaciOS 12 includes a notable update for handling spam messages and calls. As outlined on its developer webpage, app makers can now create an app extension ...
How to block spam calls on Android smartphones  The Indian ExpressEvery day we receive calls from several unknown numbers, and some of those spammers, telemarketers and annoying strangers make us want to throw away ...
Google Chrome to block spam ads starting July 9  Gadgets NowNEW DELHI: Tech giant Google has announced that it is bringing the built-in ad blocker of the Chrome browser to every country. The company rolled out the ...
Five tips for blocking spam from your inbox  Popular ScienceFree yourself from junk emails! This five-point plan will banish spam to help you declutter your inbox.
Government shutdown could mean more robocalls on your cellphone  WPTV.comThe government shut down is trickling further down to the point where it could affect your cellphone.
Blocking spam calls with mobile apps - Nation  The Star OnlinePETALING JAYA: From telemarketers offering credit cards and insurance to criminal Macau scam syndicates, Malaysian mobile phone users are being hounded ...
How to stop annoying robocalls on your iPhone and Android  KomandoRobocalls are quite simply the most annoying modern tech scourge for many people. It's a plague that the world can do without. And if anything, the robocall…
Verizon to offer free robocall and spam blocking tools  Sun SentinelBillions of robocalls irritate consumers every month and Verizon wants to help them fight back. The nation's No. 1 wireless carrier will roll out free robocall and ...
Check out the apps that will intercept robocalls and tell you when they're done  GMAPesky calls from telemarketers may be easier to combat than ever. With new apps like Robokiller, spam calls are automatically intercepted so that your phone ...
Google wants to help screen those incessant robocalls  NBCNews.comGoogle has a new tool to help deal with the ongoing epidemic of robocalls. The company on Tuesday announced a feature that lets people answer calls with an ...
Quickly block spam calls with Castle, the anti-robocall app  KnowTechieSpam callers are getting smarter. No longer is it just 1-800 numbers and random strings of numbers, it is your area code and prefix. Castle could help.
Nearly half of all phone calls will be spam by 2019, according to new report  Android PoliceSpam calls have become obnoxious as of late for many people - myself included - and it looks like they are only going to get worse. First Orion... by Corbin ...
7 ways to finally end robocalls  Fox NewsRobocalls are the worst. That phony voice. The unstoppable message. At least you can get sassy with a telemarketer. Some robocalls are so convincing that you ...
Stop the Robocalls: Tips to Hang up on Them for Good  WQAD MolineRobocalls happen day or night, ringing our cellphones, our landlines and are often nothing but a big waste of our time. Billions of robocalls happen each year If ...
Here's how Apple, Google, and Microsoft can stop robocalls  ZDNetIn the war against telephone spam, only superior firepower will win. But it will require cooperation between the competing tech superpowers and their clouds in ...
Here's How the Government Shutdown Is Affecting Spam Robocalls  GizmodoThe two main agencies that are supposed to be helping monitor robocalls—the Federal Trade Commission (FTC) and the Federal Communications Commission ...
Relief From Spoofed Robocalls Is on the Way  ConsumerReports.orgThe telecom industry says that new technology to manage spoofed robocalls may start rolling out in the coming year. Consumer Reports tells you what you need ...
Waste Phone Scammers' Time Instead of Yours With RoboKiller  LifehackerI work in a profession where I tend to get a lot of phone calls from numbers I don't have saved as contacts. That means that I'll answer the phone during the work ...
How to block spam messages on iPhone and Android devices  Gadgets NowLose 10Kgs in 4 weeks,” reads one message and “Hi, we have an exciting offer exclusively, to avail the offer give us missed call on 0099887655,” reads another.
Estimated 24.9M Americans Lost $8.9B in Phone Scams as Rate of Spam Calls Jumps 22%, According to New Report from Truecaller  GlobeNewswireNew York, NY, April 26, 2018 (GLOBE NEWSWIRE) -- Truecaller announced findings today from its fourth annual study on the impact of phone scams and spam ...
Top 10 Call Blocker Apps For Avoiding Unwanted Calls  MobileAppDailyKeep yourself free from constant annoying callers with our list of the 10 best call blocking apps in the market - check complete list now!
A new government app will allow you to stop telemarketing and spam calls  Brag MagazineA new government app allows people to register their numbers and block spam and telemarketing calls before they reach you.
The FCC is taking on Robocalls  KomandoRobocalls might be on the way out now that they are on the FCC's Radar.
How to Avoid (and Block) 'Neighbor-Spoofing' Robocalls  Tom's GuideAre you being flooded by spam calls from numbers with your area code and prefix? Here's how to avoid being tricked by these phony neighbors.
How to stop robocalls: Those annoying automated phone calls are about to get worse  CBS NewsIf it feels like you are getting more robocalls these days, it's because you are. Last year, some 30 billion spam calls were made in the U.S. This year, that number ...
XRP is a Valuable Tool for Addressing Crypto Spam on Twitter  NullTXThere are numerous innovative projects in the blockchain and cryptocurrency world which are often overlooked. In the case of “You're Welcome”, their approach ...
How to Block SMS Spam on iOS 11  NDTVTired of spam text messages? iOS 11 allows you to block them easily, but you need to install third-party apps for this feature.
Stop spam calls with the best call- and text-blocker apps  Digital TrendsUnwanted calls and texts on your smartphone can be a serious headache. Put a stop to them with one of the best call and text blocker apps.
How To Stop Robo And Scam Calls Once And For All  HuffPostCursing like a sailor into the phone doesn't actually work, you know.
Spam calling is getting worse in South Africa – it’s among the worst in the world  BusinessTechSouth Africans are some of the most spammed in the world, a new insights study by spam call blocker Truecaller has revealed.
Apple needs a feature like Google’s Call Screen  TechCrunchGoogle just one-upped Apple in a significant way by addressing a problem that's plaguing U.S. cellphone owners: spam calls. The company's new Pixel 3 ...
The definitive guide to stopping robocalls on your mobile phone  Download.com"Hello. Would you like to stop robocalls?" Why does it seem like the only people who call anymore are the robots? Because maybe it's true. Federal Trade ...
Research: 50% of all calls are robocalls, how to stop them on your phone  KomandoRobocalls are quite simply the most annoying modern tech drawback for many people. And aside from trying to sell you stuff, robocalls can be downright ...
How to block spam texts and messages on your phone  KomandoTing! You've just received a new message. You set down your bags of groceries, dig into your pocket and pull out your smartphone. Then, you frown.
SPAM? Verizon gives you a new tool to avoid those pesky robocalls with new Caller ID feature  GlobeNewswireNEW YORK, April 16, 2018 (GLOBE NEWSWIRE) -- “I love robocalls,” said no one ever. In reality, the opposite is true, and it is in that spirit that Verizon is ...
How to clear all unwanted emails from your inbox  KomandoThere is software that allows you to get rid of all those unwanted Emails that are pilling up in your inbox.
Here's how to minimize spam e-mail (hint: don't unsubscribe)  Star TribuneQ: While reading a Facebook article, I encountered a repeating pop-up box saying I had won a $500 Amazon gift card. When I couldn't get rid of the box, I finally ...
How to block spam notifications and rogue ads on Android smartphones  Android PoliceMany mobile apps include advertisements, which is perfectly fine - the developers have to eat, after all. But some malicious applications go a step further, by ...
Stop annoying robocalls and telemarketers for good  KomandoUnsolicited robocalls have become a serious epidemic lately. A recent study shows that the number of spam calls has been rising across the country at an alar…
How to block the annoying robocalls that you keep getting  CNBCAnyone can pay to make millions of robocalls. There are legitimate businesses that follow the law which you can pay to have your message sent out to people ...
How to stop robocalls from blowing up your phone  SoftonicChances are, you've seen an increase in calls from local numbers coming through your phone. These calls that appear to be from your hometown are scammers ...
AT&T is adding a spam filter for phone calls  The VergeToday, AT&T introduced a new *service* for automated blocking of fraud or spam calls. Dubbed AT&T Call Protect, the system identifies specific numbers believed ...
Blockchain Will Stop Spam Calls In India; TRAI Proposes Mega-Blockchain Powered Campaign!  Trak.inTelecom Regulatory Authority of India or TRAI has decided to unleash a major war against unwanted, spam calls from telemarketers. And the first concrete step ...
RoboKiller App Uses Bots to Take on Robocallers and Waste Their Time  KTLA Los AngelesThe makers of the popular RoboKiller app are taking on robocalls in a hilarious way - fighting back by wasting their time in an effort to save yours. There are lots ...
Companies working on ways to block robocalls  WKRC TV CincinnatiNEW YORK (CBS/CBS Newspath) - Americans received 30 billion spam calls last year, and robocall blocking company YouMail predicts next year half of those ...
Which cellphone company is best at blocking robocalls?  CBS NewsMost carriers aren't great at identifying spam and scam calls, but some are worse than others, a study found.
Verizon is charging for anti-spam features T-Mobile and AT&T give away for free  The VergeVerizon today announced a new subscription *service* designed to cut down on robocalls and other spammy automated messages that plague mobile users each ...
How to: Block unwanted phone calls (without using Truecaller)  Stuff MagazinesSpam calls suck, but blocking them doesn't have to. Here's how to banish unsolicited calls from your handset, whichever of the big-name phone brands you use.
ZTE integrates spam blocker and fraud protection tech from Hiya into Axon 7 smartphone  GeekWireZTE is teaming up with a Seattle startup to help customers block unwanted calls. The China-based company announced today that its $399 Axon 7 smartphone ...
How the fight against robocalls has become an escalating "arms race" against scammers  CBS NewsAs FCC demands telecom companies meet new standards, T-Mobile introduces new technologies to screen and block robocalls.
Mozilla is Adding an Ad Blocker to Firefox Focus 9.0  BleepingComputerMozilla is adding an ad blocker to Firefox Focus 9.0, which is scheduled to be released next month. While some Focus users may currently see ads blocked, this ...
T-Mobile's spam call blocking is coming to MetroPCS  The VergeBack in March, T-Mobile introduced Scam ID and Scam Block, two features that help users avoid annoying robocalls, and now it's bringing the *service* to ...
How to stop SMS spam on your Android or iOS phone  PCWorldSMS spam is proliferating fast, but your phone's settings or a handy app can help stem the tide.
Malwarebytes comes to iOS w/ scam call blocking, spam text filtering, web protection & more  9to5MacLong-time Mac security software Malwarebytes is making its iOS debut this month with the release of a new all-in-one security app for iOS users.
How to Stop Spam Calls Before You Kill Your Phone  GizmodoSomewhere along the way your mobile phone went from being a way for your friends and family to reach you, to becoming a portal through which marketers and ...
Google Phone app gaining direct-to-voicemail spam filtering, beta test program  9to5GoogleThe Google Phone app received a major update in February that added a convenient chat head for quick in-call controls. In the coming weeks, the default dialer ...
Phone scammer calling? How to protect yourself when thieves call  Fox BusinessAmericans are losing billions of dollars in phone scams. How do you avoid becoming a victim?
Atlanta Got Millions Of Robocalls In June. Here's 5 Ways To Block Them | 90.1 FM WABE  WABE 90.1 FMIf you keep getting pesky robocalls, you are not alone. Atlanta ranks highest in the U.S. for automated calls, according to Youmail's Robocall Index. More than ...
Magento Blocker - Block Bot/User by IP, Country or User Agent Extension by Knowband - WhaTech  WhaTechMagento spam IP blocker module is a feature-rich and fully-customizable module which allows the admin to block the customers by simply entering the IP ...
Just-released iOS 12 beta fixes update pop-up spam  iMoreIf you're getting repeated notifications that 'A new iOS update is now available. Please update from the iOS 12 beta' good news — the fix is here!
Top 5 Caller ID & Blocking Android Apps  TechlomediaAlmost daily we receive calls from different marketing companies offering different schemes and products. Sometimes unknown callers also create big trouble.
How to Automatically Block Spam Calls on an iPhone  How-To GeekNothing is quite as annoying as receiving spam calls, especially when you don't know it's a spam call in the first place. However, thanks to a free app, here's how ...
How to Block Nuisance Calls and Messages on Your iPhone  MacRumorsUnsolicited phone calls and messages can become a regular annoyance and even a cause of stress for many smartphone users these days. Thankfully, Apple ...
Help Me  Tom's GuideFrom Do Not Disturb features to third-party apps, a number of tools can help you keep robocalls from constantly buzzing your smartphone.
The most rampant robocall scams are linked to health insurance, Amazon and student loans  Philly.comBy far the most rampant robocall scams right now are healthcare related. Student loans, consumer loans and vacations are also a big target,

How Spammers Fool Whitelists - And How to Stop Them

Effectively stopping spam over the long-term requires much more than... Read More

How You Can Avoid The New Dangers Of Spam

Until recently, spam has been an annoyance, a definite load... Read More

The Great Spam Scam: Five Strategies To Stop Brand and Revenue Robbery

Marketers usually think of anti-spam tactics as 'how to prevent'... Read More

Beware Of Spam Withdrawals

Q: I am so sick of all the spam that... Read More

Spam - How to Report it

I'm sure you find spam just as frustrating and annoying... Read More

Beware of the Newest Activity Online: Phishing

No. I'm not talking here about the outdoor activity enjoyed... Read More

Stop Spam: How To Escape The Spam Hell-Hole

If you're anything like me, you're pretty sick of it,... Read More

I Must Be The Luckiest Person Alive! Spam

I must be the luckiest person alive! My inbox is... Read More

The War on Spam: Google Fights Back

Google is engaged in a war. It is a war... Read More

Internet Tip of the Week: Cease and Desist

While we all admit that unsolicited commercial email is a... Read More

How to Fight Back BEFORE Youre Falsely Accused of Spam

A friend of mine received a chilling email message from... Read More

5 Zero-Cost Spam Prevention Tools For All Situations!

Anyone who uses email knows what Spam is!It's annoying and... Read More

Protecting Your Business From Spam

Even being as careful as possible with my email address,... Read More

How To Stop Unwanted Email Spam

You can stop unwanted email spam, you can choose to... Read More

Blackhole or Fail - Which One Is Better For Your Mail Server?

Very often SPAMMERS take advantage of catch-all email setup on... Read More

How Spammers Fool Rule-based and Signature-Based Spam Filters

Effectively stopping spam over the long-term requires much more than... Read More

Do Not Spam

The temptation among internet marketers to SPAM is greater than... Read More

Stop Intrusive Pop-up Ads and Regain Control of Your Online Experience!

Stop intrusive pop-up ads and regain control of your online... Read More

Get Your News Releases Through the Spam Filters in 11 Easy Steps

In today's spam-filled email world, it's sometimes VERY difficult to... Read More

A Practical Approach to Eliminate Spam

Spam is out of control! I guess that would be... Read More

Customers Demand Internet Privacy

... and you'd better sit up and take notice! Customers... Read More

Protecting Yourself With A Porn Filter

The harmful affects of pornography use and addiction are well... Read More

FTC Botches Fight on SPAM, Microsoft Takes Over the Battle

While the Federal Trade Commission is busy fighting over definitions... Read More

Is Your Website Blacklisted?

A blacklist, as the name implies, is a list of... Read More

Ignoring These Tips Could Result in an Inbox Full of Spam

Although there still seem to be some differences among the... Read More