How Spammers Fool Whitelists - And How to Stop Them

Effectively stopping spam over the long-term requires much more than blocking individual IP addresses and creating rules based on keywords that spammers typically use. The increasing sophistication of spam tools coupled with the increasing number of spammers in the wild has created a hyper-evolution in the variety and volume of spam. The old ways of blocking the bad guys just don't work anymore.

Examining spam and spam-blocking technology can illuminate how this evolution is taking place and what can be done to combat spam and reclaim e-mail as the efficient, effective communication tool it was intended to be.

One method used to combat spam is whitelisting. Whitelists are databases of trusted email sources. The list may contain specific email addresses, IP addresses or trusted domains. Emails received from a whitelisted source are allowed to pass through the system to the user's email box. The list is built when users and email administrators manually add trusted sources to the whitelist. Once built, the catch-rate for spam can be close to 100%, however, whitelists produce an inordinate number of false positives.

It is virtually impossible to produce an exhaustive list of all possible legitimate email senders because legitimate email can come from any number of sources. To get around this difficulty, some organizations have instituted a challenge-response methodology. When an unknown sender sends an email to a user's account, the system automatically sends a challenge back to the sender. Some challenge-response systems require the sender to read and decipher an image containing letters and numbers. The image is designed to be unreadable by a machine, but easily recognizable by a human. Spammers would not spend the time required to go through a large number of challenge-response emails, so they drop the address and move on to those users who don't use such a system.

Whitelists are only partially successful and impractical for many users. For example, problems can arise when users register for online newsletters, order products online or register for online services. If the user does not remember to add the new email source to their whitelist, or if the domain or IP address is entered incorrectly, the communication will fail. Additionally, whitelists impose barriers to legitimate email communication and are viewed by some as just plain rude.

Whitelists are not widely used by email users and administrators as a primary tool to fight spam because of the high number of false positives, and the difficulties in creating a comprehensive list of email sources. Because whitelists are not widely used, spammers typically do not develop countermeasures. As with other spam fighting techniques, whitelists are most effective when used in conjunction with other anti-spam tools.

The Solution

When used individually, each anti-spam technique has been systematically overcome by spammers. Grandiose plans to rid the world of spam, such as charging a penny for each e-mail received or forcing servers to solve mathematical problems before delivering e-mail, have been proposed with few results. These schemes are not realistic and would require a large percentage of the population to adopt the same anti-spam method in order to be effective. You can learn more about the fight against spam by visiting our website at www.ciphertrust.com and downloading our whitepapers.

Dr. Paul Judge is a noted scholar and entrepreneur. He is Chief Technology Officer at CipherTrust, the industry's largest provider of enterprise email security. The company's flagship product, IronMail provides a best of breed enterprise anti spam solution designed to stop spam, phishing attacks and other email-based threats. Learn more by visiting http://www.ciphertrust.com/prod ucts/spam_and_fraud_protection today.

In The News:

3 best anti-spam email filters for Thunderbird to keep your inbox clean  Windows ReportLooking for best spam filter for Thunderbird in 2019? Checkout our review of best Thunderbird spam filters to keep your inbox clean and safe.
3 New Additions To Ripple (XRP) Ecosystem  Today's GazetteIt is becoming real that Ripple (XRP) is the king of the altcoins. The cryptocurrency has been at the second position for some days now, surprisingly, XRP is ...
Vereign Offers the Blockchain-Powered Solution for Email Security and Authentic Identity Management  Business WireVereign launches its beta, in order to add authenticity and security to emails with a seamless plugin solution and identity management software.
Vereign launches beta of blockchain-powered solution for email and ID security  CryptoNinjasVereign, a blockchain-powered solution for email security and identity management, announced the launch of its beta. The browser plugin enables a security.
The FCC is taking on Robocalls  KomandoRobocalls might be on the way out now that they are on the FCC's Radar.
Dogecoin’s Jackson Palmer Shares New “XRP Away” Twitter Blocking Script for Ripple’s Spam Team  Bitcoin Exchange GuideJackson Palmer, the creator of Dogecoin, recently extended the ETH scam bot blocker to the most irksome supporters of Ripple. Apparently, he is fed up with the ...
How to Block and Report Spam Calls and Text Messages  The New York TimesUnwanted calls and spam texts are annoying, but you can do something about them. Here's how to block and report them so they won't bother you again.
10 Best Call Blocker Apps to Prevent Nuisance Calls to Your Small Business  Small Business TrendsBombarded by unwanted calls on your mobile phone? There's an app for that! Here's our list of the 10 best call blocker app options.
Spam calls: how to stop the robots from calling your iPhone or Android  The VergeUpdate May 10th 9:30AM ET: This article was originally published on March 6, 2018 and has been updated to include video. Mobile spam calls have been a ...
Google Phone App For Android Now Able To Block Spam Calls: Here's How To Activate The Feature  Tech TimesThe Google Phone app for Android has been updated to better handle spam. Users are now able to activate a feature that will automatically send suspected ...
4 Smartphone Apps That Aggressively Block Spam Calls  Wall Street JournalI miss my phone. Oh, I still have it—I just can't remember the last time I picked up a call. When I do, it's always some robot under the illusion that it works for the ...
Utility Depends on Untangle for Network Protection and Compliance  Security BoulevardCustomer-At-A-Glance Bridger Valley Electric Association Location: Mountain View, Wyoming Industry: Utilities Size: 30+ servers, up to 60 workstations, and ...
8 Best Android Call Blocker App List For 2018 | Filter Spam Calls  FossbytesMany third-party apps can shield your device from unwanted calls and also help you to recognize the unknown numbers. We have made the best Android call ...
Android May Have Introduced the Best Anti-Spam Call Feature Yet  SlateThe problem of robocalling is getting worse. In April, robocall-blocking *service* YouMail estimated 3.4 billion such calls were made—900 million more that month ...
How to block spam calls on Android smartphones  The Indian ExpressSpammers have now become smart enough camouflaging robocalls with 'genuine phone numbers'. Thankfully there are a number of tricks that you can try to ...
Don't pick up: how to stop these annoying robocalls for good  USA TODAYRobocalls are constant and they're costing phone owners money. Here's how to identify and stop them.
Google Pixel phones will automatically send spam calls to voicemail  The VergeGoogle is updating its default Phone app on Pixel devices to ignore spammy calls and automatically send them straight to voicemail.
Google Assistant will screen spam calls on the Pixel 3  Circuit BreakerThe Pixel 3 will be able to screen spam calls and provide real-time transcriptions, Google announced during its Pixel 3 event today. The new feature will allow ...
Five tips for blocking spam from your inbox  Popular ScienceFree yourself from junk emails! This five-point plan will banish spam to help you declutter your inbox.
Here’s everything you can do to stop robocalls  CNETTired of receiving calls about how much you owe the IRS and how many trips you've won? Read this.
Waste Phone Scammers' Time Instead of Yours With RoboKiller  LifehackerI work in a profession where I tend to get a lot of phone calls from numbers I don't have saved as contacts. That means that I'll answer the phone during the work ...
Your iPhone could soon protect you from spam calls — but Android is still way ahead  GearbrainJust days after Google revealed how the Assistant can be used to take potential spam calls on your behalf, finding out if the caller is legitimate before passing ...
How to block spam messages on iPhone and Android devices  Gadgets NowLose 10Kgs in 4 weeks,” reads one message and “Hi, we have an exciting offer exclusively, to avail the offer give us missed call on 0099887655,” reads another.
Quickly block spam calls with Castle, the anti-robocall app  KnowTechieSpam callers are getting smarter. No longer is it just 1-800 numbers and random strings of numbers, it is your area code and prefix. Castle could help.
Here's why you're getting so many spam phone calls  MarketWatchHalf of mobile calls are expected to be scam robocalls in 2019 -- but this new Google feature on Pixel phones can screen them.
How to stop annoying robocalls on your iPhone and Android  KomandoRobocalls are quite simply the most annoying modern tech scourge for many people. It's a plague that the world can do without. And if anything, the robocall…
When Answering the Phone Exposes You to Fraud  The New York TimesRegulators and companies are working vigorously to stop the spread of callers that try to get consumers — in particular, older people — to hand over money or ...
iOS 12 includes support for reporting unwanted texts & calls as spam  9to5MaciOS 12 includes a notable update for handling spam messages and calls. As outlined on its developer webpage, app makers can now create an app extension ...
Top 10 Best Android Apps — Call Blocking — July 2018  Android HeadlinesSpammy and malicious calls are a serious annoyance, and even a danger for some Android owners. Iffy calls can cost you your time, your sanity, and in some ...
Estimated 24.9M Americans Lost $8.9B in Phone Scams as Rate of Spam Calls Jumps 22%, According to New Report from Truecaller  GlobeNewswireA new consumer poll on phone scams and spam shows calls up 22% overall and 1 in every 10 adults in the U.S. has been victimized by a phone scam in the ...
How to block the annoying robocalls that you keep getting  CNBCAnyone can pay to make millions of robocalls. There are legitimate businesses that follow the law which you can pay to have your message sent out to people ...
This is how you can escape spam calls and texts  Independent OnlineIf you are receiving spam calls, you no longer have to endure it. There are several apps that can block unwanted calls and even text messages.
Which cellphone company is best at blocking robocalls?  CBS NewsMost carriers aren't great at identifying spam and scam calls, but some are worse than others, a study found.
How to Avoid (and Block) 'Neighbor-Spoofing' Robocalls  Tom's GuideAre you being flooded by spam calls from numbers with your area code and prefix? Here's how to avoid being tricked by these phony neighbors.
Here's how to minimize spam e-mail (hint: don't unsubscribe)  Star TribuneQ: While reading a Facebook article, I encountered a repeating pop-up box saying I had won a $500 Amazon gift card. When I couldn't get rid of the box, I finally ...
Stop annoying robocalls and telemarketers for good  KomandoUnsolicited robocalls have become a serious epidemic lately. A recent study shows that the number of spam calls has been rising across the country at an alar…
7 ways to finally end robocalls  Fox NewsRobocalls are the worst. That phony voice. The unstoppable message. At least you can get sassy with a telemarketer. Some robocalls are so convincing that you ...
Malwarebytes comes to iOS w/ scam call blocking, spam text filtering, web protection & more  9to5MacLong-time Mac security software Malwarebytes is making its iOS debut this month with the release of a new all-in-one security app for iOS users.
How to Block SMS Spam on iOS 11  NDTVTired of spam text messages? iOS 11 allows you to block them easily, but you need to install third-party apps for this feature.
How to Block Nuisance Calls and Messages on Your iPhone  MacRumorsUnsolicited phone calls and messages can become a regular annoyance and even a cause of stress for many smartphone users these days. Thankfully,...
Help Me  Tom's GuideFrom Do Not Disturb features to third-party apps, a number of tools can help you keep robocalls from constantly buzzing your smartphone.
The definitive guide to stopping robocalls on your mobile phone  Download.com"Hello. Would you like to stop robocalls?" Why does it seem like the only people who call anymore are the robots? Because maybe it's true. Federal Trade ...
Stop spam calls with the best call- and text-blocker apps  Digital TrendsUnwanted calls and texts on your smartphone can be a serious headache. Put a stop to them with one of the best call and text blocker apps.
Atlanta Got Millions Of Robocalls In June. Here's 5 Ways To Block Them | 90.1 FM WABE  WABE 90.1 FMIf you keep getting pesky robocalls, you are not alone. Atlanta ranks highest in the U.S. for automated calls, according to Youmail's Robocall Index. More than ...
Here's how to block spam calls  Free Malaysia TodayGEORGE TOWN: Getting spam calls? Do not fret. There are apps for Android and Apple devices designed to detect and reject any spam calls to your phone.
How to block spam notifications and rogue ads on Android smartphones  Android PoliceMany mobile apps include advertisements, which is perfectly fine - the developers have to eat, after all. But some malicious applications go a step... by Corbin ...
How to block and filter phone numbers on your iPhone with the tools in iOS  AppleInsiderUnwanted phone calls are a part of everyday life, but the iPhone offers a number of ways to stop them from being a nuisance. AppleInsider explains how to block ...
Google Phone app gaining direct-to-voicemail spam filtering, beta test program  9to5GoogleThe Google Phone app received a major update in February that added a convenient chat head for quick in-call controls. In the coming weeks, the default dialer ...
How to stop robocallers  Business InsiderRobocallers are a nuisance, and it seems like they're more prevalent than ever. With tricks like using the same area code as you, it seems like there's no escape ...
iOS/Android App of the Week: WideProtect and Mr. Number  LifehackerThere are plenty of apps you can use to manage all the annoying phone calls you get on a regular basis—scammy calls, robocalls, survey calls, and anything ...
How to: Block unwanted phone calls (without using Truecaller)  Stuff MagazinesSpam calls suck, but blocking them doesn't have to. Here's how to banish unsolicited calls from your handset, whichever of the big-name phone brands you use.
How to block spam texts and messages on your phone  KomandoTing! You've just received a new message. You set down your bags of groceries, dig into your pocket and pull out your smartphone. Then, you frown.
Hiya Caller ID and Blocker keeps robocallers at bay [50 Essential iOS Apps #3]  Cult of MacKnowing when to answer a call from an unknown number is a game of chance. It might be a family emergency, or it might be a scammer trying to rip you off.
Google Phone app will feature direct-to-voicemail spam filtering  Digital TrendsGoogle Pixel, Pixel 2, and Google Nexus users are about to receive a welcome software update. The tech giant released a beta version of the Google Phone ...
How To Stop Robo And Scam Calls Once And For All  HuffPostCursing like a sailor into the phone doesn't actually work, you know.
Cyber Crooks Take Robocalls to the Next Level  WLTX.comIt's the latest robocall ripoff in the Carolinas. Police are warning about crooks calling around, posing as Blue Cross Blue Shield workers, and trying to steal your ...
PSA: Google Phone App Now Has Spam Call Filtering  Android HeadlinesGoogle's proprietary replacement for the stock Android dialer app can now not only tell you when a call may be spam, but even block it without any input from ...
How to stop annoying spam calls  WTAE PittsburghLast year, the FTC received 375000 robocall complaints per month.
Magento Blocker - Block Bot/User by IP, Country or User Agent Extension by Knowband - WhaTech  WhaTechMagento spam IP blocker module is a feature-rich and fully-customizable module which allows the admin to block the customers by simply entering the IP ...
How to block a number in iOS and Android  Digital TrendsWhether you're the recipient of lots of unwanted calls or simply want to avoid calls from a specific person, there are plenty of ways to block calls. No matter what ...
ZTE integrates spam blocker and fraud protection tech from Hiya into Axon 7 smartphone  GeekWireZTE is teaming up with a Seattle startup to help customers block unwanted calls. The China-based company announced today that its $399 Axon 7 smartphone ...
How to Automatically Block Spam Calls on an iPhone  How-To GeekNothing is quite as annoying as receiving spam calls, especially when you don't know it's a spam call in the first place. However, thanks to a free app, here's how ...
How to finally end robocalls  South Bend TribuneRobocalls are the worst. That phony voice. The unstoppable message. At least you can get sassy with a telemarketer. Some robocalls are so convincing that you ...
Verizon is charging for anti-spam features T-Mobile and AT&T give away for free  The VergeVerizon today announced a new subscription *service* designed to cut down on robocalls and other spammy automated messages that plague mobile users each ...
Phone scammer calling? How to protect yourself when thieves call  Fox BusinessAmericans are losing billions of dollars in phone scams. How do you avoid becoming a victim?
How to Block third-parties from accessing your Gmail  DignitedTo avoid third-parties from checking your Gmail, follow these basic steps to review what permissions you've given in the past to non-Google apps.
Verizon First to Release Robocall Screening Assist for Landlines  insideARM.comPublished on: 16 April 2018 at 10:22 a.m. ET. April 16, 2018, 10:22 a.m. April 16, 2018, 11:27 a.m. insideARM.com The iA Institute. Email to a Peer Share on ...
The Robocall Nightmare Is Getting Worse  GizmodoNo doubt you've gotten an automated phone call at one point in your life. But since 2015, reports of robocalls have increased at quite an alarming rate, with ...
Just-released iOS 12 beta fixes update pop-up spam  iMoreIf you're getting repeated notifications that 'A new iOS update is now available. Please update from the iOS 12 beta' good news — the fix is here!
How to Stop Spam Calls Before You Kill Your Phone  GizmodoSomewhere along the way your mobile phone went from being a way for your friends and family to reach you, to becoming a portal through which marketers and ...
How to stop annoying spam calls to your Android smartphone  ComputerworldSpam calls to cell phones are a growing problem, but you can take steps to stop them.
XRP is a Valuable Tool for Addressing Crypto Spam on Twitter  NullTXThere are numerous innovative projects in the blockchain and cryptocurrency world which are often overlooked. In the case of “You're Welcome”, their approach ...
How to stop robocalls: Those annoying automated phone calls are about to get worse  CBS NewsIf it feels like you are getting more robocalls these days, it's because you are. Last year, some 30 billion spam calls were made in the U.S. This year, that number ...
Robocalls Have Become an Epidemic. Do These 2 Things Now to Stop Them  Money MagazineHow many times a day do you pick up the phone, only to have it be a recording? Or worse, a spam call pushing a sale? Robocalls have become an epidemic, ...
Blockchain Will Stop Spam Calls In India; TRAI Proposes Mega-Blockchain Powered Campaign!  Trak.inTelecom Regulatory Authority of India or TRAI has decided to unleash a major war against unwanted, spam calls from telemarketers. And the first concrete step ...
4 ways to stop robocalls as spammers target cell phones  Detroit Free PressWhat's the best way to stop the "tsunami of unwanted and unstoppable" robocalls and telemarketers headed to your cell phone? We've got you covered.
Facebook Says It Deleted 865 Million Posts, Mostly Spam  The New York TimesSAN FRANCISCO — Facebook has been under pressure for its failure to remove violence, nudity, hate speech and other inflammatory *content* from its site.
Top 10 Call Blocking Apps For Avoiding Unwanted Calls  MobileAppDailyHere are the top 10 call blocking apps that you can use to avoid the spam calls and identify the unknown caller to save your time. Here is the list of best mobile ...
Yes, It’s Bad. Robocalls, and Their Scams, Are Surging.  The New York TimesThe volume of automated phone calls has skyrocketed this year over last, according to a *service* that tracks them, and complaints have also risen sharply.
Want to get revenge on telemarketers? This app will tell callers they've won a cruise  Fox 4If robocalls to your cell phone drive you crazy, you may want to know a new way to get revenge on those telemarketers. It's an award-winning app for iPhone that ...
AT&T is adding a spam filter for phone calls  The VergeToday, AT&T introduced a new *service* for automated blocking of fraud or spam calls. Dubbed AT&T Call Protect, the system identifies specific numbers believed ...
Top 5 Caller ID & Blocking Android Apps  TechlomediaTop 5 Caller ID & Blocking Android Apps. Download any of these to avoid unknown and spam callers.
Google Chrome CRACKDOWN: Browser vows to eradicate spam ads from TODAY  Express.co.ukGoogle Chrome will block all spam-like advertisements from today, it has confirmed. The web browser confirmed its no-nonsense policy to eradicate annoying ...
How to clear all unwanted emails from your inbox  KomandoThere is software that allows you to get rid of all those unwanted Emails that are pilling up in your inbox.
How to stop SMS spam on your Android or iOS phone  PCWorldSMS spam is proliferating fast, but your phone's settings or a handy app can help stem the tide.
Stopping the Spam Callers on Mobile and Landline  EFTMWe've all experienced it, we're enjoying a meal or time with friends, the phone rings, you interrupt a conversation to answer the call and it's a telemarketer, ...
Microsoft's Outlook app updates on Android with new spam filter option  OnMSFTThe official Microsoft Outlook app for Android devices updated this week to Version 2.2.74. In addition to the usual performance improvements and bug fixes,
Scam alert: Identifying and blocking "Google" robocall spam  ZDNetGoogle will not robocall you unless you specifically requested a call. While it's difficult to fight phone spam, we have some suggestions that may help make ...
Install the AT&T 'Call Protect' app on your iPhone to cut way back on spam calls  AppleInsiderIf you've had an iPhone for a very long time, there is a pretty decent chance that you're also still on AT&T -- and you get battered with spam phone calls.
Americans received a record-breaking 3.4 billion robocalls last month — here are some ways to stop them  Business InsiderIn April alone, Americans received an estimated 3.4 billion scam calls from automated machines — more than any month on record, according to The New York ...
This Cell Phone Carrier Blocks Robocalls Best | Money  Money MagazineIt feels like a daily occurrence: Your cell phone rings, but when you check the screen, it's an unknown number. More and more incoming calls are robocall ...
Google aims to let you block all spam calls with Android app  The GuardianNew Nexus and Android One phone app uses Google's Caller ID system to identify, flag and block nuisance callers. Samuel Gibbs. Tue 26 Jul 2016 06.20 EDT ...
App helps you get revenge on robocallers  WCPO CincinnatiIf robocalls to your cell phone drive you crazy, you may want to know a new way to get revenge on those telemarketers. It's an award winning app for iPhones ...
How to Block Annoying Spam Calls and Texts In Android Nougat  LifehackerAndroid Nougat wants to keep you and spammy callers as far away from each other as possible. Now, when you block a number, it's blocked for all apps on your ...
Robocalls are attacking our phones  CNETFrom CNET Magazine: Americans get more than 2.4 million robocalls each month. In this edition of Ask Maggie, we tell you how to stem the flood to your mobile ...
T-Mobile's spam call blocking is coming to MetroPCS  The VergeBack in March, T-Mobile introduced Scam ID and Scam Block, two features that help users avoid annoying robocalls, and now it's bringing the *service* to ...
ACLU letter prompts Cobb elections email change  Atlanta Journal ConstitutionAfter the ACLU got involved on his behalf, Cobb County elections has disabled that spam filter to make sure no applications are nixed. Janine Eveler, Cobb ...
5 ways to manage emails and control spam in Outlook  PCWorldBlocking senders, setting rules, and other ways to keep the email pile safe as well as sane.
Project Fi v2.5 prepares to filter spammy callers, add notifications for data usage spikes, enable easier override of Bill Protection, and more [APK Teardown]  Android PoliceAn interesting new version of the Project Fi app began rolling out yesterday. There's a big change to the version number, but otherwise, nothing special to see in ...
AT&T users get most robocalls: How to block annoying calls  AL.comBad news AT&T customers - looks like you lead the way when it comes receiving those annoying robocalls.

Take Back Control of Your Inbox: Eliminate Annoying and Potentially Harmful E-mails

Are you tired of spam stealing your time, your money,... Read More

How To Stop Unwanted Email Spam

You can stop unwanted email spam, you can choose to... Read More

Is There A National Do Not Spam List?

You may have already received a do not spam list... Read More

Winning the War On Spam

For years I didn't worry much about spam.But lately it's... Read More

Internet Theft and Fraud

My friends in the web hosting business have recently informed... Read More

Internet Tip of the Week: Information Overload

We receive so much information on the Internet, especially via... Read More

Spamicide: Man Spammed to Death While Checking His E-mail

Death by spam is now possible with a new device... Read More

Learn Simple Strategies That Will Stop Spammers From Bombarding Your Inbox!

Spam filter is the solution that most people resort when... Read More

Avoid, Shun, Thwart, Prevent, and then Filter Spam

Email is rapidly becoming the standard means of communication among... Read More

Pst... Pass It On... I Found Out Its a Hoax

When you receive an email telling you about a virus,... Read More

Which Spam Filter Is Best For You?

With the number of spam filtering solutions increasing each week... Read More

The Anti Spam Challenge ? Minimizing False Positives

Email is the quintessential business communication tool, so when it... Read More

I Must Be The Luckiest Person Alive! Spam

I must be the luckiest person alive! My inbox is... Read More

How Spammers Fool Whitelists - And How to Stop Them

Effectively stopping spam over the long-term requires much more than... Read More

How to Protect Your Email ID from Spammers?

You must be one of them experiencing a lot of... Read More

Spammer in the Slammer: Jeremy Jaynes Sentenced to Nine Years

Will other spammers take heed? Don't count on it.Jeremy Jaynes... Read More

How Can I Stop Getting Spam?

Are you getting too much spam? We all are, but... Read More

Stop Intrusive Pop-up Ads and Regain Control of Your Online Experience!

Stop intrusive pop-up ads and regain control of your online... Read More

Customers Demand Internet Privacy

... and you'd better sit up and take notice! Customers... Read More

Internet Tip of the Week: Cease and Desist

While we all admit that unsolicited commercial email is a... Read More

Beware Of Spam Withdrawals

Q: I am so sick of all the spam that... Read More

The Business Of Sending Spam

You all tear your hair out in frustration every time... Read More

Stop Spam: How To Escape The Spam Hell-Hole

If you're anything like me, you're pretty sick of it,... Read More

Fight Spam and Fortify Your Web Site with RSS

RSS is the answer to the Spam epidemic of the... Read More

Sick Of Wading Through Spam?

It's a nightmare isn't it? You fire up your email... Read More