eBay After Sales - as Important as the Listing Itself

Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.

eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.

eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.

Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email provider as it forms the basis for developing a customer relationship.

The email you send should include the following:

A short thank you for using your auctions and a congratulations on them winning.

Then the item specifics:

Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.

It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.

I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.

The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.

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In The News:

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CNBC

Modigliani nude expected to lead spring art auctions with record price of $150 million
CNBC
Sotheby's on Tuesday unveiled a painting by Amedeo Modigliani that's expected to fetch more than $150 million at next month's auction, making it one of the most expensive ever to go under the hammer. The painting, called "Nu couche (sur le cote gauche ...
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New York Post

JFK's rocking chair is up for auction - New York Post
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Mansion Global

Key Biscayne's Largest Property to Hit Auction Block
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Chicago Daily Herald

Dunning Auctions Service's founder to lead meeting
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Retired Dunning Auctions Service's founder C.P. Terry Dunning will discuss his leadership style at the next Elgin Area Chamber of Commerce popular series, CEO Unplugged, sponsored by the Grand Victoria Casino. The luncheon will be held Thursday, May 3 ...


Cleveland Jewish News

Auction newbies take note – do your research
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Many people watch antique auction shows on television, but few understand the process. According to Vincent Olivares, co-owner of Not Your Mother's Estate Sale in Valley View, and Carrie Pinney, business manager at Cowan's Auctions in Warrensville ...


Forbes

Burgundy Wine Auction Realizes A Stunning $7M As Collectors Accept Record-Breaking Prices
Forbes
DRC is a consistent head-turner, and this auction was no exception, "featuring an impressive 48 vintages dating back to 1966 and encompassing all the domaine's Grand Cru vineyard sites," HDH said in a statement. "The sale's DRC offers achieved a total ...


Aljazeera.com

Greeks continue protests against controversial property auctions ...
Aljazeera.com
Home auctions have been the source of anger and protest in Greece, where austerity continues to take its toll on many.

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AgriCensus

China corn auctions head to 30 million mt with fresh May auction dates
AgriCensus
China will continue to auction its corn stocks into May as the National Grain Trade Centre announced Wednesday a fourth consecutive clearance of up to 8 million mt. On May 3, 4.03 million mt will be auctioned from four northern provinces of Liaoning ...


Luxe Florida Beach House Heads to Luxury Auction® Without ...
PR Newswire (press release)
FLAGLER BEACH, Fla., April 25, 2018 /PRNewswire/ -- This weekend, a three-story beach house will be sold to the highest bidder after recently asking as much as $2.2 million. Located in Flagler Beach, a relaxed beach town situated between Daytona Beach ...

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Central Bank of Iraq Auctions $162405813 on 25 April 2018
Iraqi News
Baghdad (IraqiNews.com) The Central Bank of Iraq (CBI) currency auction on April 25 registered $162,405,813 in sales, a -5.05% volume decline from the US $171,046,500 sold by Iraqi Dinar, credit and transfer at the previous auction held on April 24 ...

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