From Ebay Zero to Power-Selling Hero: Using Feedback Effectively

When I talk about feedback to new Ebay sellers, I usually compare it to having one note posted on the door of a brick-and-mortar business for every transaction. At almost any business--no matter how bad the service--you would have a lot of positive transactions; and thus a lot of positive notes. As a potential shopper, you probably wouldn't bother to read all of these positive notes. Instead, you'd look to see if there were any negatives.

If you were planning to eat at a restaurant and you found a bunch of notes in big, red marker that said the food was moldy; the waiter dumped hot coffee on me on purpose; and the manager chased me out of the store with a gun, you probably wouldn't go there--or at least you'd think twice about it.

And likewise, if you wanted to buy an engagement ring, but you found a number of notes on the local jeweler's door that said I bought an engagement ring. The diamonds were fake. And the owner refused to give me a refund, you would drive out of town to another jeweler.

Feedback is a powerful tool that will ensure either your success or failure selling on Ebay. This is why it is so important to use feedback carefully. You should do everything possible to see that each of the following happens: 1) every buyer gives you feedback; 2) all of that feedback is positive; and 3) every dispute or misunderstanding is resolved, resulting in: a) positive feedback, b) mutually-withdrawn feedback, or c) neutral feedback.

A lot of Ebay sellers have a written feedback policy that requires the buyer to post feedback if they want feedback from the seller. This allows the seller to factor in the buyer's feedback when leaving feedback. It also forces people who wouldn't otherwise give feedback to do so.

I personally do not use this system. When I receive payment, I leave feedback immediately. My feedback is always positive and descriptive. If I have something bad to say, I try to work it out with the buyer first, rather than posting negative feedback.

In the example I used above, giving negative feedback to a buyer would be the equivalent of a store owner driving out to the buyer's house and posting a big, nasty letter on the person's door for everyone in the neighborhood to see.

Leaving negative feedback like this is not only is a bad reflection on my business, but it can also prompt retaliatory negative feedback from the buyer.

Afterall, if someone left that nasty note on your door for all of your neighbors to see, wouldn't you at least exercise your right to leave a response on the door of that someone's business?

. . .again, this is why it is so important to avoid these exchanges altogether.

In general, it is pretty easy to avoid negative feedback as an Ebay seller. If you create a clear store policy and adhere to it, give refunds when they are warranted, and communicate with your customers whenever there is a problem, you shouldn't ever have to worry about negative feedback.

http://www.workathomerightnow.net/ebay.html - Written by Isaiah Hull, author of "How to Profit on Ebay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!

In The News:

GMADA auctions Phase 8 land  The Tribune India

Royal Memorabilia ? An eBay Prince or Pauper?

There has always been a fascination with royalty and as... Read More

How To Save Franchise Fees and Set Up Your Own Ebay Drop Off Store

There has been a flood of publicity generated regarding the... Read More

Profitable Paper Piecing on eBay -- Part 2

Basic Paper Piecing TipsHere are some tips that will help... Read More

Image Hosting For Online Auctions

Use eBay picture service or host your own photos?If you... Read More

Increase your eBay Profits the Easy Way

Sometimes the simplest things can boost the number of visitors... Read More

Why Ebay Is The Best Place To Make Your First $1000 Online

I'd like to begin with a question ? and I'll... Read More

Make Money Online: Learn To Sell On Ebay

The online auction site eBay is an excellent tool for... Read More

eBay Motors : Buy or Sell a Car on eBay

Are you having trouble finding a great deal on a... Read More

So, Can You Really Sell EBooks On EBay And Make Cold Hard Cash?

Selling eBooks on eBay, and making any worthwhile profit from... Read More

How to Win on eBay

I've bought over 100 items on eBay over three years... Read More

EBay Feedback, 5 Key Things All EBayers Should Know

eBay's user feedback system is one of the site's most... Read More

How to Make Money from Internet Auctions

If your business is not using eBay and other Internet... Read More

To eBay or NOT to eBay

FACT: eBay's Gross Merchandise Sales (GMS) 2003 - GMS, the... Read More

5 Secrets for Increasing Auction Profits

1. Include your ebay seller name, store, and website information... Read More

Eating and Thriving On-Line

The Internet SHOULD be "the place to shop" for low-carb... Read More

eBay Auction Sellers Guide to Finding Hot Money Making Products

You might be one of the thousands of individuals who... Read More

8 Collectible Dolls That Sell Well on eBay

From the beginning, eBay's primary growth came from the collectibles... Read More

Tips on How to Profit from eBay Buy It Now Auction Listings

eBay is an online auction site so it stands to... Read More

So What Are YOU Going To Do About eBays Fee Increases?

Unless you have been hiding under a rock, I am... Read More

Make BIG MONEY on eBay - Your Unlimited Cash Cow

Let me be brutally honest; until recently, I had never... Read More

Earn Money Now from Selling Childrens Items on Ebay

Kids Items You Can SellClothes, toys and videos are good... Read More

Online Auctions: 10 Secrets You Should Know Before Bidding At An Online Auction

You may have heard about ebay and other online auctions.You... Read More

12 Tips To Make Your eBay Business More Profitable

Sometimes it's the simple things that can make your eBay... Read More

eBay After Sales - as Important as the Listing Itself

Your eBay listing has finished and you have made a... Read More

An Introduction To eBay Consignment

After I started selling on eBay, I was approached by... Read More