TQM Total Quality Management, the book

Every decade we seem to come up with a buzz-word to describe the things we should be doing right all the time. Forever we have heard our parents or grandparents use little phrases to get our attention. "If it is worth doing, it is worth doing right? Or "Never enough time to do it right, but always making time to do it over." Quick quotes like these and there must be a hundreds of different ones which all lead to the same thing. In the 1980's and early 1990's it was TQM or Total Quality Management. Deming and Peters harped on this like there was no tomorrow. Then later on we had the Six Sigma by GE and the Jack Welsh crowd of executives and remember the ISO 9000 series of quality and perfection. Now then let's get back to; TQM Total Quality Management, the book. If you have not read it, then you should because you can buy it at any garage sale for $1.00 or at a used book store for $4-5 dollars. Amazon has tons of used ones for sale as well. Make sure you buy the right book, as there must be 100 or more books on that subject:

Total Quality Management-Strategic Planning, By Stephen George and Arnold Weimerskirch. 1994 Book

This book talked about Quality Management and benchmarking in manufacturing. I find its content way out dated and fear for any company using these principles today, but I fear worse for any company not striving for the concepts that are discussed. You should read the book for sure, no doubt, but conceptually, not verbatim. Things move much faster now business.

I believe a CEO of any company ought to already know all aspects of the business and not need to be involved in all this observation and planning, but I fear they do not, as we keep seeing executives take unnecessary risks and short cuts, which all too often end up biting them in the butt. I would say that the time process and the steps used in this process are too numerous and time consuming to keep up with the reality of today's modern business when it has to be there yesterday or in real time, however your parents and grandparents were right and you should sweat the small things and details.

All the committees, referees, tour guides, management etc. it is a wonder how anything got done. This is why the computer industry with novice management was able to literally blow the doors off these large companies in bringing products and innovation to market so fast. It is because they skipped the vary steps outlined in this book. It is also a reason for lower profits at these large institutional type companies; too much organizational overlay in the way to accomplish the tasks at hand. Many of the companies listed as great quality Management achievers of yesterday, are today, as in this year laying off 1000s of people, some are totally gone or merged. It was interesting to read the WSJ for the prior decade and all the companies who excelled at this TQM thing are getting a lesson in sector rotation and making earnings warnings. They got too big for their own britches. Committees, meetings, plans, strategic plans, bench marking, objectives, time schedules, supervisor meetings, advisory councils, strategic objectives, paper work, etc.

It is almost unbelievable that we now have 10s of 1000s of managers who still think this way in their 50s and 60s running these companies. They need to move out of the way of progress, they are what is wrong with America and what will keep American companies from competing in the global arena. This does not mean you should forgo quality, it means you should focus on the skill sets and details and know the plays you ran in practice and run for goal line. Thank god no one on our team or my companies were ever buried in such minutia. I see many of our competitors that are large companies making the same mistakes in this book.

Do not get me wrong, TQM although just a buzz word stands for something, but in the end you must Keep It Simple Stupid; KISS. So with that said if you have not read the book, you need it on your business shelf and you should read it for a concept of thinking necessary to do it right, but also realize most importantly you must "Just Do It," and get it done.

"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs

In The News:

DEIA Strategic Planning Process Next Steps  Syracuse University News

The Six Sigma Method and Design of Experiments

Six Sigma is becoming a proven approach for businesses and... Read More

Action Planning

ACTION PLANNING: Action Planning is a process to develop strategies... Read More

How To Get More Business During The Winter Months

Business seems to drop, slow or even stop during the... Read More

Microsoft Great Plains Implementation: Pharmaceutical Corporation Specifics ? overview

Microsoft Business Solutions Great Plains serves mid-size and large clients... Read More

Do You Have A Customer Identity Crisis?

The trick is to determine what uniquely identifies your best... Read More

3 Ps of Planning - Prepare, Personalize, Pilot

Here's a really simple way to make sure your plans... Read More

8 Ways to Earn More Without Working Harder

Conventional wisdom has it that there are only three ways... Read More

Dotcom Business Plans Archive Project

One of the most important initiatives in the domain of... Read More

Top 10 Tips to Create A Business Plan! (For People Who Hate Business Plans)

One of the key challenges for any business is to... Read More

Documenting the Exit Strategy in Your Business Plan

All investors greatly desire and are motivated by a clear... Read More

Sony?s PSI Project

In 1989, Sony founded its Institute of Wisdom at the... Read More

Will and Vision

Remember Chux? The disposable diaper that took the market by... Read More

College Students and Graduates to Run Company Outlets or Franchises

Does your overall business strategy include the recruitment of college... Read More

If You Dont Focus, Innovate and Evolve, You Die

After 128 years of business, a household word, Montgomery Wards,... Read More

Becoming Wise - Wild & Free - Writing A Successful Business Plan - Part 2 - Do It In Steps

So you've decided to write your own business plan because... Read More

How to Develop a Successful Board of Advisors (...and Why You Should!)

In today's rapidly changing and highly competitive markets, many privately... Read More

Strategic Planning and Total Quality Management

No matter what product or service you provide you will... Read More

Breaking the Growth Barriers in the Information Technology and Software Sector

There's nothing automatic about corporate growth, particularly in the information... Read More

2 Simple Steps Before Starting Your Business

There is so much small business information available today that... Read More

Menu Driven Business Planning

A menu is the foundation of any restaurant; Guests will... Read More

A Unique Joint Venture Twist: Make Huge Profits Even If You Have No Money, No Products, and No List

Would you like to jumpstart your online or offline business... Read More

Writing a Business Plan for Success in Business and for Funding

Writing a business plan to help you direct and manage... Read More

Business Plan Financial Projections: Stop Worrying About Being Right...

Business plan financial projections seem daunting because they are so... Read More

How To Kick Start Your Business And Double Your Profits

This will make some people angry as hell, but it's... Read More

GOT MEME? How to Attract Your Clients and Customers Attention

No "meme" isn't a typo and Got Milk, the more... Read More