Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/a26f9f83/public_html/articles/includes/config.php on line 159
Six Key Principles of Corporate Accountability > NetSparsh - Viral Content you Love & Share

Six Key Principles of Corporate Accountability

The foundation of any business transaction is the promise of fair deal. In complex organizational relationships, it is all too easy to lose sight of the existence and terms of this deal. On the surface, that employer/employee relationship, called a job, is a fair deal wherein the employer's money is traded for the employee's time and talent. The deeper reality, however, is that the employer is actually trading resources for a set of desirable results, which the employee is expected to deliver. The promise to faithfully deliver as agreed by both parties is the essence of accountability.

We recommend that organizations give voice to their accountability through a document called an Accountability Agreement. An Accountability Agreement clearly states the results that each member of an organization, from the most senior to the most junior, is expected to bring about [For specific examples of Accountability Agreements, please see our online tool at http://www.AlignOnline.com]. The following six principles form the foundation for negotiating and understanding accountability. Together they form a practical theory of accountability, the transforming effect it can have on an organization, and its essential role in creating significant business results.

I. Accountability is a Statement of Personal Promise
Accountability is both a promise and an obligation to deliver specific, defined results. Accountability, as we define it, does not apply in an abstract way to departments, work groups, or entire organizations. Accountability applies to individuals and their personal promise that these functions will deliver the agreed results. Accountability is first and foremost a personal commitment to the organization and to those the organization serves. It is more than just trying, doing your best, or behaving in certain ways. Accountability empowers individuals to push their circle of influence outwards in pursuit of results.

II. Accountability for Results Means Activities Aren't Enough
Everyone in an organization, from the CEO to the janitor, has some piece of the business and a corresponding set of results which are theirs to achieve. Distinguishing results from activities requires a shift in traditional thinking built on an awareness of why we do what we do. For example, a typical supervisor's job description includes activities such as "training," "performance evaluations," and "timely communication". In contrast, a supervisor's accountabilities should include a result such as "the success of all direct reports." This concept addresses the common observation that everyone is busy but only some people are productive.

III. Accountability for Results Requires Room for Judgment and Decision Making
If you're not allowed to use any judgment or discretion on the job, if you're told to follow the rules no matter what, if no decision is up to you, then your boss can only hold you accountable for activities. You can be held accountable for doing what you're told, but you can't be held accountable for the outcome. Judgment and innovation can never be fully described in a job description. When employees are expected to be resourceful in the achievement of results, they are held accountable for capturing opportunities or ignoring them.

IV. Accountability is Neither Shared nor Conditional
Accountability Agreements are individual, unique, and personal strategies. No two people at the same level in an organization should have the exact same accountabilities. Separating each person's accountabilities can be challenging, but valuable clarity results from the struggle to eliminate overlaps.

V. Accountability for the Organization as a Whole Belongs to Everyone
Every employee's first accountability is for thinking about and acting on what is best for the organization, even if doing so means putting aside one's individual, functional, or departmental priority. The most successful organizations expect and allow every person to be of practical assistance in realizing the organization's goals.

VI. Accountability is Meaningless Without Consequences
In Accountability Agreements, consequences need to be negotiated. Negotiated consequences that are personally significant to the employee in question are an essential element of Accountability Agreements and are fundamental to forging a fair deal. This is a key step in forging an interdependent and mutually beneficial relationship with one's employer.

Organizational accountability entirely subverts the tendency to make excuses and shift blame. When employees make clear and specific commitments for their own work, entire organizations become aligned and achieve specific measurable results.

Shaun Murphy, Ph.D. and Bruce Klatt, M.A. are senior partners in Murphy Klatt Consulting. This article has been adapted from a chapter of their book, Accountability: Getting a Grip on Results (2nd Ed.1997). Their other publications include Aligned Like a Laser (2004), The Encyclopedia of Leadership (2001), and The Ultimate Training Handbook (1999). They are internationally recognized experts in the field of Accountability Alignment, Organizational Effectiveness, and Project Development whose books have sold over 100,000 copies internationally.

For more information please go to http://www.murphyklatt.com or try their online Accountability Alignment tool at http://www.AlignOnline.com

In The News:

This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news

Fairbanks Daily News-Miner

UAF chancellor rolls out new strategic planning initiative in ...
Fairbanks Daily News-Miner
FAIRBANKS — University of Alaska Fairbanks Chancellor Dan White delivered his annual convocation speech Tuesday afternoon and introduced the audience ...

and more »

Auburn strategic planning a go
Lewiston Sun Journal
AUBURN — A six-month strategic planning effort to help guide the work of city officials will begin next month, but only after the City Council gives a nod of approval to a series of committee appointments. The council Monday voted unanimously to ...


Suburban Life Publications

Downers Grove District 58 board approves strategic plan
Suburban Life Publications
DOWNERS GROVE – There may be a time in the future when Downers Grove Grade School District 58 installs air conditioning at all schools, expands middle school to include sixth grade, revamps its curriculum to be more rigorous and develops a plan to ...


Patch.com

City Seeks Community Input On New Strategic Plan
Patch.com
From The City of Geneva: Residents, merchants, and stakeholders are invited to help shape the future of Geneva by attending the City's Strategic Plan Advisory Committee's upcoming community forum.The forum will be held at 7 p.m. Thursday, Sept. 20 at ...


Danvers School Committee approves new five-year strategic plan
Wicked Local Marshfield
A new five-year strategic plan to take Danvers school through 2023 has been given final approval by school officials. The Danvers School Committee on Sept. 10 gave its seal of approval to the 2018-23 Strategic Plan for the school system. Initial ...
Danvers School Committee approves new five-year strategic plan ...Wicked Local Brewster

all 5 news articles »

FOX 44 - KWKT

UPDATE: Strategic plan approved by Belton City Council - KWKT
FOX 44 - KWKT
UPDATE: The strategic plan has been approved by the Belton City Council. This includes the construction of the Lake-to-Lake Road.
Belton Council revises Lake-to-Lake Road plans, adopts $28.8M ...Temple Daily Telegram

all 4 news articles »

Franklin Twp. schools to hold meeting on strategic plan
NJ.com
The Franklin Township School Board of Education is seeking members from a cross-section of the school district in developing action plans for its strategic plan. The Franklin Township School Board of Education is inviting the community to help develop ...


The Financial Brand

7 Big Strategic Planning Questions Bankers Must Be Asking Now
The Financial Brand
In boardrooms around the world, senior leaders are scrambling to set the strategic direction for their financial institution. But when senior leaders aren't brutally honest about where their organization needs to improve and innovate, their strategic ...


TechRepublic

Effective deployment of IoT requires strategic planning and careful calculation
TechRepublic
The ability to monetize the ever-increasing flow of data generated by interconnected devices will require a comprehensive and well-documented strategic plan. An effective IoT strategy will go a long way toward determining the winners and losers in what ...

and more »

United States Geological Survey (press release)

Science for a Risky World: A USGS Plan for Risk Research and Applications – USGS publishes strategic plan for ...
United States Geological Survey (press release)
The Risk Plan identifies the Bureau's core competencies in this arena and includes background on and specific recommendations for building institutional capacity for creating sustained partnerships, supporting professional staff, and improving product ...

Google News

More Uses for Your Business Plan

You have invested a lot of time and energy on... Read More

Restaurant Startup - Part 1: Market Research ? What are Potential Competitors Doing?

The first step in starting a restaurant is proper planning.... Read More

Dotcom Business Plans Archive Project

One of the most important initiatives in the domain of... Read More

What is a Shared Vision?

So what makes a vision successful? Everyday companies try to... Read More

TQM Total Quality Management, the book

Every decade we seem to come up with a buzz-word... Read More

Six Key Principles of Corporate Accountability

The foundation of any business transaction is the promise of... Read More

How to Write a Business Plan in Five Steps

People often ask "What makes a good business plan? Or,... Read More

Strategy Without Tactics is Futile

From time to time there seems to be a flurry... Read More

The Best Entity to Hold Real Estate

Possibly THE most frequently asked question of me is "What... Read More

Break-Even Analysis

A significant advantage of some business ideas is that the... Read More

Don?t Allow Yourself to Get Burned

I am not a big fisherman, but I do enjoy... Read More

Sony?s PSI Project

In 1989, Sony founded its Institute of Wisdom at the... Read More

Getting Started with Succession Planning: Part II

Succession planning requires the owner of a small or medium-sized... Read More

The Top 10 Priorities That Guard Your Five-Star Reputation

Making money doesn't make your reputation... your reputation makes you... Read More

Vision Getting Dim?

A recent conversation started with a typical question, "How's business?"... Read More

The Power of Planning

I am surprised how few sales professionals, independent consultants, and... Read More

Do You Have A Customer Identity Crisis?

The trick is to determine what uniquely identifies your best... Read More

For Business Owners Only - You Can?t Be Fired But Neither Can You Quit

The decision to sell, or not to sell your business... Read More

Business Plan Long Term Goals

Writing a business plan is not an easy endeavor, nor... Read More

Turning On The Lights

Fun From The StartFor those with the will to start... Read More

A Backup To The Internet Is Vital & Now Cost Effective

It doesn't take a Terrorist Act, Tsunami or Earthquake to... Read More

Bounced Checks in Your Business Location Outlets

The new check cashing instant clearing will take some time... Read More

Breaking the Growth Barriers in the Information Technology and Software Sector

There's nothing automatic about corporate growth, particularly in the information... Read More

During the election we heard about Ohio?s Economy

Much of what we heard in the mass media about... Read More

Why Create an Annual Plan?

Can you imagine going on a road trip without knowing... Read More