Change Your Results by Changing Your Expectations > NetSparsh

Home
>
Success
>
Change Your Results by Changing Your Expectations

Change Your Results by Changing Your Expectations

Our expectations get us into a lot of trouble and often cause a lot of stress. We expect our customers to always come back; we expect our boss to behave in a certain way; we expect the company we work for to take care of us; and we expect coworkers to be team players.

And when our expectations aren't met, life is not good. Bad feelings, conflict, and unrest, are common symptoms. And, our business and our customers suffer.

Could it be that many of our expectations are misguided? Some well-founded expectations are obvious. If you order coffee in a restaurant, you expect it to be hot ? in Mc Donalds, you'd expect it to be very hot indeed!

But if you were to refuse to go to a certain restaurant because the waiter who served you had a ring in his ear, you're in for a life of perpetual home dining, whether that might be good or bad. What are the causes of misguided expectations? Consider the following examples.

1. When customers don't complain, is everything at its best? Certainly not! Studies tell us that only about 4% of customers who have a problem ever complain. In my seminars when I ask why, the two biggest reasons I get are that customers feel uncomfortable complaining, and they (the business) probably won't do anything about it, so why bother?

Then we wonder why our repeat business is declining - as our dissatisfied customers tell their friends ? not us - and then go somewhere else.

2. Did your company ever hire an hourly person for your department, and you instinctively considered this new employee to be a loser ? and treated him accordingly ? and proved yourself right?

Many managers say "Some people just don't want to work." I heard Russ Meyer of Cessna once say in an interview that most people go to work to do a good job. I believe that's true, but I also believe that it has a lot to do with good leadership. Some employees, who have experienced little if any guidance at home or at school, are crying out for some solid leadership, for someone to respect them, and to help them be what they know they can be.

Each of us can think of someone whom we've turned around from an apparent failure to a critical success and a vital contributor to the organization. How did you do it? Do it again! Do it by having higher expectations of your employees. (But don't waste your time if there's no effort on their part. Don't keep real losers around.)

3. What about our expectations of ourselves. Are you holding back on utilizing hidden talents just because you think there's no call for them, or that you might fail? We are told that 75% of what we say to ourselves is negative, and that by coincidence, 75% of illnesses are psychosomatic. Sometimes we compare our limited success to the great achievements of someone famous, and immediately we see ourselves as failures, asking,'why couldn't I do that?', and then giving up on our own potential, and making excuses for failure ? rather than competing with our own potential. I have a cartoon where a man throws his golf clubs in the trash, saying, "After watching Tiger Woods play, I thought, why bother?"

How can we change outdated and misguided expectations? Here are some of the ways:

1. Get a different perspective on your business, your customers, and your problems. Understand that we don't all think alike, and that what might be no big deal to you could be of great importance to your customers, or to your employees. Ask your customers for feedback to make sure you're not taking them for granted. Do the same for your employees.

2. Get out of your own way. Try something today that you've been putting off because of fear, or concern of what others might think. Talk yourself up. It's normal for most people to be negative. It requires practice to be consistently positive. Avoid negative people. Associate with upbeat, positive souls. They're the ones who make things happen, who embrace challenges, and who love to share their enthusiasm.

3. Don't assume anything. Don't assume that your goals and the company goals are the same; but figure out how to make them compatible, or get out. Don't assume that your customers will be loyal, if your service is only mediocre. Don't assume that your employees will be faithful if you don't train them, trust them, and grow them.

4. Take a risk. Wave or say hello to someone you never greet just because they never acknowledge you. You'll be surprised how some people are just waiting to connect and maybe to do business with you. Get out of your office and do a walk-about among your employees. It's amazing what you will learn, and how their respect for you will grow. If you think you don't have time, consider that what's taking up a lot of your time may be caused by not being in touch with your people.

5. Expect to succeed. There's another change in expectation. Our tendency to fear failure creates an expectation of failure. As the philosopher said, "You are what you think about most of the time" So think success, talk success, and pass it on to your people. Show them how it works!

John Madden is an international speaker, trainer, and author of "Leap, Don't Sleep" (How to get different results by doing something different). He helps businesses and individuals become more successful through customer service training, changing present results, networking for profit, coaching skills for managers, stress management through humor, time management, and interpersonal skills. You can reach him at 316-689-6932; email at [email protected]; web site: http://www.LeapDontSleep.com

In The News:

Inspiring Women Entrepreneurs Share Their Secrets to Success EntrepreneurRebecca Minkoff and Rosie Mercado share how they succeed through adversity and inspire women entrepreneurs.

Success of vegan sausage roll gives Greggs surge in sales The GuardianBakery chain upgrades profit expectations for third time in three months.

Jack Ma speaks on failure, women and the secret sauce of success Business TodayIn 1999 Jack Ma co-founded the Chinese behemoth Alibaba and there has been no looking back for the Chinese business magnate. The former English teacher ...

SD native sees success in house flipping INFORUMHe's taken many in his professional life, gleaning a wealth of knowledge in the process. The 31 year old has started seven businesses, but his latest endeavor to ...

Spielberg is worried about what streamers’ success means for theaters The VergeOver the weekend, director Steven Spielberg reminded listeners yet again that he's specifically dedicated to a theater-based cinematic experience as "a firm ...

A disadvantaged background doesn't have to be a barrier to success Nature.comSix female researchers discuss how they overcame social and financial obstacles in science and engineering.

The missing link to success in a post-merger situation Dhaka TribuneCompanies that go through merger and acquisitions try to optimize cost, but at what price?

Post Gully Boy’s success, Ranveer Singh is having a gala time at friend’s wedding in Udaipur. Watch... Hindustan TimesRanveer Singh, who is riding high on the success of his films, Gully Boy and Simmba before that, can be seen in a new video, dancing at his close friend's ...

Doctors say controversial treatment for new moms with drug addiction a success WKYTDoctors say a treatment strategy is a proven success in battling the opioid epidemic among new mothers even though it still has some opponents.

Osaka won't put success over happiness, Tennis News & Top Stories The Straits TimesDUBAI • Naomi Osaka said she valued happiness more than on-court success as she opened up about her split last week with coach Sascha Bajin, who led her ...

Study links faculty attitudes on intelligence to student success in STEM, with large impact on minority student success Inside Higher EdStudents have better educational outcomes in courses taught by those who have "growth mind-sets" than those who believe intelligence is fixed. For minority ...

Woodward: Biggest challenge for Aggie athletics is building on success in SEC Clearfield ProgressThe move to the Southeastern Conference has been good for the Texas A&M football program on and off the field. The Aggies are 60-31 and have finished in ...

Isles finding success in tight games NewsdayThe team embarks on a trip to Western Canada this week, the same three-game swing that doomed their playoff hopes last season.

Together again: Former Bulldogs see success at helm of wrestling program Martinsburg JournalMARTINSBURG — Ten years ago, Dylan Tryon and Chris Parker were teammates on the Martinsburg wrestling team. Tryon was in his senior year, while Parker ...

FOX 11 Investigates: What's riding on Packers success? Fox11online.comGREEN BAY (WLUK) -- With a new coaching era underway, expectations are high for the Packers. But there's a lot more riding on the team's success than just ...

Hosking hungry for more success Carlton Football ClubJess Hosking is hopeful the Blues can keep a good thing going this weekend.

ERCLA Finds Success With New Approach WXPRA positive 2018 report has paved the way for 2019 for the Eagle River Chain of Lakes Association. 2018 was the Association's first full year as a.

Basingstoke start-ups vying for success at Venturefest Basingstoke GazetteTWO businesses hoping for success at this year's Venturefest have been put forward by Basingstoke business IncuHive.

Spinks builds on Habitat success Galesburg Register-MailGALESBURG — Tonya Spinks, Habitat for Humanity of Knox County's new executive director, hopes that in time she can bring Galesburg back to the way she ...

Joe Sugg on Strictly gives YouTubers hope for TV success BBC NewsJoe Sugg says his success on Strictly Come Dancing has given other YouTubers hope of having successful TV careers. The 27-year-old made it to the final of ...

Health & Wellness Spotlight: Realigning The Tracks For Success Fargo Monthly MagazineAlready tired of your New Year's Resolution? Patrick Metzger gives you three motivating tools to get back on the track to success.

CRVA says success from All-Star Weekend could bring more big events to Charlotte WSOC CharlotteThe City of Charlotte said it believes All-Star Weekend will prove to have been a major economic boost for the Queen City.

Orlando City Shows How the USL Can Lead to Success The Mane LandThe Lions' history has shown that sometimes the best path to MLS for a player is through the USL.

Surviving the restaurant gauntlet: How 2 Lenox eateries serve up success in a tough business Berkshire EagleLENOX — Opening a new restaurant is a nail-biting undertaking. Several ventures in town have failed within the first several weeks or months in recent years, ...

Denver Nuggets: Nikola Jokic All-Star Debut a Success Mile High ManiacThough team Giannis fell to team LeBron, the NBA's annual spectacle was once again a success and the Denver Nuggets center looked to have a great time.

Schalke vs Man City: Champions League success stands between City and the 'elite' says Ilkay Gundogan The IndependentIlkay Gundogan insists Manchester City can only become one of the elite when they win the Champions League. Pep Guardiola's side go to Schalke on ...

'As low as 2%': Project to improve online course success South Burnett TimesThere is finally some good news for the thousands of people who have dropped out of an online course.

Roy Hodgson still driven for success after becoming Premier League's oldest boss Irish MirrorCrystal Palace defender Scott Dann is full of praise for his manager after he eclipsed Sir Bobby Robson as oldest boss.

Metro’s success is good news for life beyond the web The GuardianI am sitting in a newspaper conference listening to the news editor reciting her list of goodies for tomorrow's issue: new Brexit controversy, latest Trump ...

Local author speaks about success she's had during Pensacon WEARFantasy and science fiction fans will fill the Pensacola Bay Center for Pensacon this weekend. The event will feature some big name celebrities, but also some ...

WATCH | After success in Pulwama encounter, Joint Forces warn terrorists in Kashmir - "Lay down guns or be killed" Republic WorldAfter crushing the Jaish-e-Mohammed leadership which plotted and carried out the dastardly attack on the CRPF forces on February 14 martyring 40 CRPF ...

Oscars 2019: Queen to perform at ceremony after success of Bohemian Rhapsody biopic The IndependentBritish rock band Queen will perform live at Sunday's Oscars ceremony. The Academy of Motion Picture Arts and Sciences broke the news on its official Twitter ...

A quiet environment is a sign of success Penelope Trunk's Blog - CareersWhen I was looking at apartments I didn't notice the incredibly noisy construction right outside our windows. I attribute this oversight to the same phenomena that ...

Oscars 2019: Roma's success shows there's more to movies than Hollywood BBC NewsAlfonso Cuaron's Netflix epic Roma could become the first ever winner of both best picture and best foreign language film at the Oscars. Its success could ...

Purdue basketball seniors out to extend legacy of success at Indiana's Assembly Hall Journal & CourierWEST LAFAYETTE – Asked how many of his fondest Purdue memories have come against Indiana, senior guard Ryan Cline responds somewhat ...

Wenger: Ramsey will be success at Juventus Tribal FootballFormer Arsenal boss Arsene Wenger is adamant Aaron Ramsey will make a big impact at Juventus.The Wales midfielder will move to Juve on a Bosman deal in ...

Leigh Creek Energy to upgrade gas resource after syngas demonstration success Small CapsHailing the pre-commercial demonstration of its syngas plant in South Australia a “great success”, Leigh Creek Energy (ASX: LCK) has now begun the process ...

Bright professional futures for local women with Dress For Success Austin KEYE TV CBS AustinEmpowering women to achieve economic independence, and thrive in work and in life. Dress For Success Austin is committed to our community, but they can't ...

Warren Buffett: This is your 1 greatest measure of success in life (and if you don't have it, 'your life is a disaster') CNBCAfrica.comBy Marcel Schwantes. Warren Buffett is no doubt one of the few business icons who can deliver the gift of wisdom and truth when we need it most. And those ...

3 Tips for Accelerating Success in Marketing and Your Career Business 2 CommunityAs they say, records are meant to be broken. But how about completely shattering the world record that was previously set at 33 minutes and 24 seconds, setting ...

Yelich, Brewers focus on clean slate after 2018 success Sportsnet.caChristian Yelich has already had conversations with some of his Milwaukee Brewers teammates about their biggest message this spring after coming up one win ...

Uterus 'scratching' technique won't boost success in fertility treatment Health24It was thought that 'endometrial scratching' caused some sort of favourable disruption to the lining of the uterus and made it more likely for an embryo to implant ...

Mapping The Unique Trajectory Of Baba Sehgal's Success VERVEFor a lot of young Indians today, he might only be relevant as a postmodern, internet celebrity – the guy who writes meme-tastically absurd lyrics about rajma.

Students share ideas on paths to success | Local News The Chronicle JournalA round table set up in the middle of the gymnasium of Dennis Franklin Cromarty High School held carpet samples, paint chips and traditional medicines such ...

Join CBRE and Fairway Technologies to Make Austin GiveCamp a Success for Local Nonprofits Business WireJoin Austin GiveCamp March 29 - 31, 2019 to provide technology and marketing solutions for local nonprofits.

School students' month of success News & StarIT HAS been a month of impressive achievements for students at one north Cumbria secondary school.

Pair prepare for stiff competition following zone four success Mudgeee GuardianCUT ABOVE THE REST: Dave McDonald and David Kurtz will head to the NSW state finals after taking out the president pairs in the zone four competition on ...

How Brian May Feels About The People Hating On Bohemian Rhapsody's Success Cinema BlendReporting on movies, television, video games, and pop culture CINEMABLEND is the go-to source for today's plugged-in generation.

Season One, Chapter 15: Psssst, Penny Hardaway's first season already a success The Daily MemphianYou want the best news? The best news is that Memphis will play Tulane in basketball this week at FedExForum. And never mind that Memphis is 15-11.

Scotland success 'not down to one person', says Danny Wilson BBC SportScotland's Six Nations hopes do not rest on individuals, says forwards coach Danny Wilson as Finn Russell joins a growing list of injury doubts.

Racer Chuck Hossfeld shares Sunshine State success with friends Buffalo NewsWhen you accomplish a big feat in racing, Ransomvilles Chuck Hossfeld says, theres more to savor than just the thrill of victory. Equally or more important…

Houghton housing scheme planning for success in national awards Andover AdvertiserA SMALL housing scheme in Houghton has been shortlisted for a national planning award.

Stuart Barnes' withering verdict on Wales' success and the World Cup hopes that look like 'ludicrous fantasy' Wales OnlineStuart Barnes is warning Wales not to be fooled by their record-equalling run of 11 straight wins as they're not playing near well enough to compete with ...

The secret of Michigan's success: Keep on running The Detroit NewsAnn Arbor — Isn't it fun to run? It's a question mic'd up Michigan coach John Beilein asked redshirt junior wing Charles Matthews as he headed to the bench ...

Osaka says Bajin split is about putting "happiness" before "success" Tennis Magazine"If I'm not waking up happy to practice and happy to be around the people I'm around, I'm not going to sacrifice that just to keep a person around." BY Kamakshi ...

Zambia : ZamPalm project is a success-IDC Lusaka TimesLusaka - Zambia: IDC Group Chief Executive Officer Mr Mateyo Kaluba, says despite many questioning the possibility of palms growing on this part of the ...

Second electric scooter company sought after Lime success Courier MailA SECOND electric scooter company will be granted the right to operate in Brisbane following the runaway success of Lime Scooters.

Worry Tree mental health cafe in Framlingham proves a success BBC NewsA woman who has borderline personality disorder says opening a cafe for people to discuss their mental health has helped turn her life around - and the lives of ...

Matthaus: Klopp market work key to Liverpool success Tribal FootballFormer Bayern Munich captain Lothar Matthaus has praised Liverpool boss Jurgen Klopp for his market work.Matthaus rates Liverpool as favourites for tonight'

Success of Bharat 22 ETF takes govt closer to divestment target Moneycontrol.comThe base issue size was fixed at Rs 3500 crore. Since it received an overwhelming response, the government has decided to retain Rs 10000 crore as ...

BASKETBALL ROUNDUP: No. 1 Wall girls' success more than just skin-deep Standard-TimesThere's more to Wall girls basketball than the Lady Hawks' top three players and their head coach.

Limerick take gold in main event to build on last year’s success The Irish TimesConvincing away win over league holders Kilkenny a good sign for All-Ireland champions.

Google, Facebook, and Amazon’s not-so-secret weapon for success: M&A The Next WebWhether you're an entrepreneur or an established CEO, growing your business is always job number one. It's how you'll conquer an industry, make a name for ...

Kangana Ranaut on Manikarnika's box office success: None of us expected competition from Uri FirstpostKangana Ranaut's latest war drama Manikarnika may have cruised past Rs 100 crore at the box office, but Kangana never thought that Uri, which released three ...

Joe Flacco’s legacy with Ravens ultimately defined by playoff success - Baltimore Ravens Blog- ESPN ESPNElite or not, the lasting memory of Flacco in Baltimore should be how he raised his game when the stakes were at their highest.

Brechin teenager hails ‘amazing’ gold medal curling success The CourierA Brechin teenager has described the “amazing feeling” of winning curling gold in Sarajevo at the European Youth Olympic Winter Festival. Inca Maguire, 15 ...

Winterlude wraps up successful 2019 run, organizer says Ottawa CitizenThe capital's 41st Winterlude celebration appears to have been even more popular than usual, its organizer said just before the festival wrapped up Monday.

5 Ways Black Panther's Success Could Inspire Video Games IGNNearly a year after its release, the cultural impact of Black Panther continues to be undeniable. Here's how the video game industry can learn from its success.

Coach marched team to international success Stuff.co.nzColleen Pobar wanted her marching "girls" to reach their full potential as strong, fearless women.

WINTERLUDE SUCCESS: 2019's festival more popular than usual Edmonton SunThe capital's 41st Winterlude celebration appears to have been even more popular than usual, its organizer said just before the festival wrapped up Monday.

Tick tock: Commitment readiness predicts relationship success Science DailyNew research shows how a person's readiness to commit predicts the success or failure of relationships.

Steve Bruce tips new recruit to be a big success at Sheffield Wednesday The StarAs debuts go, Dominic Iorfa could not have wished for a better start to his Wednesday career.

Pakistani film director hopes to repeat Saudi premiere success with new movie ArabnewsISLAMABAD: A Pakistani film director is hoping his new rom-com can premiere in Saudi Arabia to the same packed houses as his last movie did a year ago.

In debut, Gracie can show UFC success runs in family ESPNThe name of the game for Kron Gracie is simply being the best fighter, but when he enters the Octagon for the first time on Sunday in Phoenix, he'll be carrying ...

Microsoft's Skeleton Key To Unlocking Success ForbesIt may not have the dominant mobile operating system, but Microsoft's renewed focus on software in the smartphone era has handed it something almost as ...

LSU 2019 spring preview -- Can Tigers build on success? ESPNAfter notching their first 10-win season since 2013, the LSU Tigers head into 2019 with plenty of optimism. Ed Orgeron just signed a top-10 recruiting class, ...

More data, more land reclamation success: Soil assessments pay off in faster regeneration, lower costs Science DailyA new study shows teams can increase the chance of successful land reclamation by first collecting soil data at short intervals. More collections can also lead to ...

How Constant Reinvention and Risk Taking Leads to Success EntrepreneurJosh Bobrowsky's journey to co-founding a successful co-working space is anything but typical.

Trump’s North Korea summit will be a success if this happens -- and it’s not what you think Fox NewsAs Trump prepares for his second meeting with Kim, he would be well advised to block out the noise coming from Washington.

Indiana parolees find success, employment after prison WANEIndiana Parole Division Director Doug Huyvaert tells The Herald-Timesthat 80 percent of Indiana residents on parole have found employment despite having ...

What Middlesbrough's strikers need and success for the recruitment team Gazette LiveThe talking points that cropped up in the Sky studio before, during and after Boro's crucial win at Blackburn.

Rays open spring, praising success of 'openers' ESPNThe Tampa Bay Rays offer a simple response to critics of the team's creative use of openers to fill out their pitching rotation.

Novak Djokovic: Simona Halep reveals TWO key factors in Djokovic success ExpressNOVAK DJOKOVIC's success can be boiled down to two key factors - according to women's world No 3 Simona Halep.

Pinoy-made 'ISDApp' swims to success in 2018 NASA Space Apps challenge ABS-CBN NewsDubbed as the solution with 'the most potential to improve life on Earth or in the universe' in 2018, a Filipino-made mobile app concept bested nearly 1400 ...

Big E makes New England farmers' success a big goal (Outlook 2019 Viewpoint) MassLive.comEugene J. Cassidy: There is renewed interest in agriculture and intense public awareness regarding the origins and production practices of the foods on our ...

Success and Access Can 'Spoil' Understanding of the Gospel, Tim Tebow Explains in Faithwire Interview CBN NewsFormer NFL star turned movie producer Tim Tebow said success and access sometimes “spoils” our understanding of the Gospel message. In an interview this ...

Can Shaw turn failure into success for Giants in 2019? NBCSports.comChris Shaw went from just hitting .165 as a freshman to a first-round pick. Now, he hopes to turn into around in year two for the Giants.

How to be resilient: 8 steps to success when life gets hard LaddersResilient people acknowledge difficult situations, keep calm and evaluate things rationally so they can make a plan and act.

Around the NBA: Celtics' success without Kyrie Irving, Lakers missing Lonzo Ball's defense, Trae Young's sneaky season CBS SportsAlso, Josh Okogie put on a clinic guarding James Harden on Wednesday night ... and the Rockets star still scored 42 points.

Roger Federer: Half of Federer's success is down to this person - expert ExpressROGER FEDERER has won an unmatched 20 Grand Slam titles since he turned professional in 1998.

The Secret To Jaw-Dropping Sales Success Turns Out To Be... ForbesPhil M. Jones, author of "Exactly What to Say", explains why the most effective salespeople are people of integrity.

No Risk, No Reward: 3 Top TED Talks on How to Take More Risks Inc.These TED Talks teach you how to be an effective risk taker.

CME Group CEO Terry Duffy: Government Involvement Key to Crypto’s Success CointelegraphNews. Terry Duffy, CEO of leading derivative market CME Group, has said that until governments start to accept cryptocurrencies, it is very difficult for major ...

Campaign shop part of Democratic success stories in OKC NewsOK.comAfter a decade of election losses at almost every level of state government, Democrats have rebuilt a foundation of power in Oklahoma City, thanks in part to a ...

ANOTHER NIGHT OF J ROCK SUCCESS FOR ISLE OF WIGHT SCHOOLS Island EchoStudents from a number of schools across the Isle of Wight are celebrating their success at last night's (Saturday's) J Rock competition at Portsmouth Guildhall, ...

Sydney Roosters' Ryan Hall looking to have same success as ex-Leeds Rhino Adrian Morley Yorkshire PostRYAN HALL admits he will have achieved something “pretty special” even if Sydney Roosters fans mention him in the same breath as Adrian Morley.

Popular Southend Festival to return after last year's success EchoThe success of last year's first ever Southend Festival means BID is delighted to bring it back this summer.

Valletta 2018 Chairman Pours Cold Water Over X Factor Malta Success Lovin MaltaThere's an article going around that Simon Cowell might axe X Factor if this year's series don't go as well as planned, quoting him saying that he has been ...

North-east artist’s brush with success for top prize Aberdeen Evening ExpressDonald MacDonald, from Elgin, is in the running for the Lynn Painter-Stainers Prize, which celebrates British contemporary representational painting and ...

For rookie manager Rocco Baldelli, communication is the key to success Tampa Bay TimesThursday marked the former Ray's first day on the job, but he's been working all offseason to foster an environment built on dialogue.

Change Your Results by Changing Your Expectations

Success Success