VoIP Overview

Since we're using computers all the time to do our work, let's make it easy and add the phone to the pile. VoIP also known as (voice over Internet protocol), Internet telephony, IP telephony, and Internet voice is catching on and is expected to grow in the next few years. The technology has been around for about a decade, but it isn't till now that we have the supporting technology to handle it and an market reaching critical mass (hate using jargon, but there isn't a better way to say it).

VoIP requires users to have broadband connections. With 22 percent of Americans connected to the Internet by broadband, the numbers are large enough for making money with Internet voice and big telecoms are already in the game.

How VoIP works

VoIP works like email. TCP/IP networks consist of IP packets with a header for controlling communication and information for transportating data. VoIP uses the IP packets to send the human voice across the Internet using IP packets to its destination.

It digitizes a voice into data packets, sends them through the network and converts them back to voice when arriving at the destination. Digital format can be compressed, routed, and converted to other and better formats.

When calling someone using VoIP, you use a phone with an adapter. Just like we use a telephone to make phone calls on POTS (plain old telephone service), the adapter is a device to connect the phone to the network. The VoIP phone has its own phone number for callers to dial.

The good and bad things

An advantage of VoIP is it can avoid charges typically found on PSTNs (public switched telephone network). For customers, there is less worry about how long or how often they make phone calls. Calling another state costs the same as calling another country even on the other side of the world. IP-based boxes are cheaper than analog PBXes.

However, service reliability is an issue. How many times has a download or connecting to a Web site faltered? That may not be such a big deal, but it is more disruptive to phone calls. Network issues are complicated by customers getting broadband from one company and VoIP from another. When a call gets switched from network to network, it impacts quality.

When the Internet is down, so is VoIP. Traditional phones aren't affected by power like VoIP since they have its own power and work during blackouts.

Money and regs

Companies make their money by selling features and services. Connect anytime and anywhere there is an Internet connection or while in Wi-Fi-enabled hot spots. It's also exempt from traditional regulations and taxes, but that could change tomorrow though telecoms are working to keep it unregulated. This exemption is keeping prices down, and current prices are anywhere from $20 to $65 a month.

Meryl K. Evans is the Content Maven behind meryl's notes, eNewsletter Journal, and The Remediator Security Digest. She is also a PC Today columnist and a tour guide at InformIT. She is geared to tackle your editing, writing, content, and process needs. The native Texan resides in Plano, Texas, a heartbeat north of Dallas, and doesn't wear a 10-gallon hat or cowboy boots.

In The News:

A 21st-century system for a 21st-century firm: What to know about VoIP phone systems  ABA JournalIn last month's column, I discussed the ins and outs of a somewhat recent advancement in communication—online fax services, which provide lawyers a ...
Make VoIP the starting point for hybrid communications  TechTargetThe term unified communications implies a range of services. However, voice is a key *service*, and it should be the starting point for hybrid communications ...
Did You Know Voip Could Be The Key To Your Business Success?  CEOWORLD magazineThere are various ways in which VoIP in Canada can help you scale up your business to the level you want it to be. Here are the reasons why it can create ...
Enhancements to VoIP ATM Test Solutions  GlobeNewswireGAITHERSBURG, Md., March 14, 2019 (GLOBE NEWSWIRE) -- GL Communications Inc. a global leader in telecom test and measurement solutions, ...
Tech View: VoIP systems offer flexible advantages to businesses  Honolulu Star-AdvertiserVoice communications are a vital part of any successful business. The technology behind voice calls has changed over time from analog to digital switching, ...
Business Choice Awards 2019: Voice Over IP (VoIP) Systems  PCMag.comThe world of Voice over IP (VoIP) is as varied and enormous as any area of tech can be. In rating their favorite VoIP solutions for work, PCMag readers selected ...
AtlasIED IPX Series IP Endpoints Improve VoIP Communications for Mass Notification Systems  Commercial IntegratorAtlasIED IPX Series endpoints are tailored to the K-12 and healthcare markets along with high-tech communications systems in corporate offices.
VoIP Brings New Features and Changes to Campus Calling  University of Arkansas NewswireThe Voice over Internet Protocol (VoIP) project reached a significant milestone last week when 827 campus phone numbers were transferred from AT&T to the ...
VoIP platforms offer a wide range of benefits to the enterprise  TechTargetWhen choosing a VoIP and unified communications framework, it's important to examine the features and capabilities of the various VoIP platforms -- including ...
Traditional Phone vs VoIP: Which Is Better For Customer Experience?  ValueWalkFor smaller businesses, one of the main attractions of VoIP is its relatively low cost of callbacks when compared with traditional phone.
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Motorola Solutions acquires VoIP dispatch provider Avtec  RCR Wireless NewsIn Motorola Solutions' second recent acquisition, it is buying Avtec, which provides voice over IP dispatch services via LMR or broadband networks.
How 5 leading on-premises and hybrid VoIP platforms compare  TechTargetLearn what leading VoIP vendors -- including Alcatel-Lucent Enterprise, Cisco, Mitel and NEC -- offer for organizations that are seeking an on-premises or hybrid ...
Top 7 VoIP API Providers to Build Voice Chat Application  YourStory.comThe size of European VoIP market is expected to rise about 14 billion U.S. dollars” The dependency on mobile networks is seriously in a breakdown.
VoIP | Global Market 2019-2026 Analysis | (Obiha,magicJac,ooma) and more...  VaporJobsA study on the VoIP Market has been done while changing the environment around the world. The research report concluded significance due to several parts ...
VoIP Training Available for Campus Phone Users  University of Arkansas NewswireDuring the month of February, more than 3,000 Voice over Internet Protocol (VoIP) phones were delivered on campus. In the coming weeks, full calling features ...
Business Landline To VoIP, Why Change?  Irish Tech NewsLet's take a look at why business landlines are becoming obsolete against the largest rival VoIP and what is it that is making businesses decide to change.
Apple pulls duplicate App Store VoIP titles accused of exploiting search categories  AppleInsiderApple has scrubbed a number of VoIP apps from the App Store following a report that some developers were creating clones to capture more search traffic.
Evaluating modern VoIP technology and platforms for businesses  TechTargetToday's business communications with its digital voice systems that use unified communications and enterprise VoIP technology evolved from the first ...
Google Expert Explains Why You Get So Many Robocalls -- And Future Tech To Stop Spam Calls  ForbesGoogle has chimed in to explain why you're plagued by robocalls. Paul Dunlop, product manager for the Google Phone App, offered a primer on the dynamics ...
Grandstream Launches New E1/T1/J1 Digital VoIP Gateway  Business WireGXW4500 series allows enterprises to integrate digital PSTN and ISDN trunks with VoIP networks.
Apple removes VoIP app clones from the App Store  TechCrunchFollowing my report from yesterday, Apple has removed many of the apps I pointed out. When you try to find them on the App Store, they are no longer available.
Motorola Solutions Expands VoIP Portfolio Amid Predicted Growth Of The Industry  Z6MagMotorola Solutions, an American data communications company, released new sets of products last week including new push-to-talk (PTT) features for wireless ...
Silver Peak solution thwarts VoIP call dropouts  IT Brief New ZealandUC solutions must be able to overcome packet loss, latency and jitter that degrade voice and video quality.
Microsoft Teams Voice over IP (VOIP) enabled users will now see the Calls Button  Tom Talks BlogMicrosoft Teams has a number of Features/Side bar buttons that are shown or hidden depending on the features a user has enabled. By default you have.
VOIP a boost for Geraldton marine rescue group  The West AustralianThe Volunteer Marine Rescue *service* in Geraldton has acquired revolutionary new communications equipment in the form of a voice over internet protocol ...
VoIP Services: Market Intelligence, Sourcing and Procurement, Pricing Strategies, Supplier Selection Criteria, Cost Drivers, Category Management Insights Now Available from SpendEdge  Business WireSpendEdge has announced the release of their Global VoIP Services Category Procurement Market Intelligence Report.
Leading Telecommunications Firm DigitalPhone.io Installs Hosted VoIP Phone System for Acclaimed Stand Up, Inc.  BenzingaGREENSBORO, N.C, March 19, 2019 /PRNewswire-PRWeb/ -- DigitalPhone.io, a leading hosted VoIP and telecommunications firm that serves businesses, ...
Engie introduce its Navineo Voice over IP (VoIP) module for public transit  MassTransitMag.comEngie announced the launch of its IP-based communications systems for public transit system. This module, part of the Navineo Intelligent Transportation ...
Take A Look At The Predicted Future Of The VoIP Industry  Z6MagFor the past 20 years, VoIP has become an integral part of the lives of millions of people around the world, offering a plethora of innovation and options, as well ...
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Samsung Galaxy S10 battery drain likely due to buggy sleep mode and high CPU utilization  PiunikaWebGalaxy S10 users are bugged with high battery drain issues, particularly on global Exynos variants. VoIP calls may force the CPU to wake up. Read on.
Newest Conan Exiles Patch Deployed with Tons of Fixes, a New VOIP System & More  MMORPG.comThe Conan Exiles site has been updated with the news that the latest update has been deployed into the game. It brings a huge number of bug fixes, feature ...
US to seek details from virtual SIMs used by Pulwama bomber  Business StandardA request would be sent to the US to seek details from a *service* provider of "virtual SIMs", which were used by the JeM suicide bomber behind the Pulwama ...
Voip-Pal.com Announces the Deadline for Filing an Opposition to Their European RBR Parent Patent has Expired with No Known Opposition  GlobeNewswireThe Company also received its 21st issued patent and the 11th RBR continuation.
Global VoIP Market Report 2019, Trend, CAGR Status, Growth, Analysis and Forecast to 2024  Rochester LeaderReport Titled: “Global and Chinese VoIP Industry, 2018 Market Research Report”. VoIP Market Insights 2019, Global and Chinese Scenario is a professional ...
Kadant (KAI) to pay $0.23 on May 7, 2019; VOIP-PAL.COM (VPLM) SI Increased By 84.91%  Lives AdviceKadant Inc (NYSE:KAI) is expected to pay $0.23 on May 7, 2019. (NYSE:KAI) shareholders before Apr 8, 2019 will receive the $0.23 dividend. Kadant Inc's ...
Direct Lending Fund Founder Resigns Amid SEC Investigation  BloombergDirect Lending Investments' founder and chief executive officer Brendan Ross resigned amid an investigation by the Securities and Exchange Commission.
Broadened Claims and Written Description  Patently-Oby Dennis Crouch. Sprint Communications Co., L.P. v. Time Warner Cable, Inc. (Fed. Cir. 2019) (Modified Opinion)(Original Opinion). In its original decision in ...
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Why VoIP has become such a major player for businesses  ITProPortalVoIP does more than increase savings by lowering costs though. Here's why so many businesses are ditching their analogue lines in favour of VoIP.
What is VoIP? How does it work? | Business Phones | 2019  TechCoA guide to VoIP phones including: What is VoIP? How VoIP works, Top VoIP features, and everything else you need to know about "Voice over Internet Protocol"
Best VoIP services of 2019  TechRadarMake calls more efficiently with our top picks for the best VoIP providers.
PathSolutions Announces Two New Patents for VoIP/UC Measurement, Monitoring, and Troubleshooting  Business WirePathSolutions is awarded 2 new US patents covering the VoIP/UC monitoring and measurement market.
Apple Has Reportedly Acquired Italian Startup Stamplay  MacRumorsApple has acquired Italian startup Stamplay, which offered an API-based back-end development platform, according to Italian newspaper Il Sole 24 Ore.
VoIP's Big Security Problem? It's SIP  PCMag.comChances are, your users haven't heard of Session Initiation Protocol (SIP) outside of any meetings you may have had with them concerning your company's ...
Google Voice VoIP calling is rolling out now, available to everyone by next week  9to5GoogleAs Google kills a beloved messaging *service*, Voice is continually picking up steam following its revamp a couple of years ago. After sitting in beta since early ...
How Much Does VoIP Cost? 2019 | Compare Prices  TechCoVoIP Cost Guide: Is VoIP a good deal? We break down what VoIP providers charge for, and the impact VoIP could have on your business.
Google Updates: Evesdrop Bots / I/O Hello / VOIP Voice  The INQUIRERFRIDAY COMES but once a week, and when it does it brings…. well, lots of short Google stories, actually. If you want out full Google coverage, it can always be ...
SHAKEN/STIR Caller ID Verification: A Joint Feature Of AT&T And Comcast To Fight Against Robocalls  Z6MagWhoever you are, whatever you do, robocalls are following you. It is indeed one of the most annoying things for Americans right now. AT&T CEO has even ...
What are the E911 location tracking requirements for VoIP?  TechTargetThe surge in VoIP and other transient means of communication has led to the FCC changing many of the rules surrounding E911 location tracking. Our expert ...
When to Use a VPN to Carry VoIP Traffic  PCMag.comThere are a lot of reasons you might want to use a virtual private network (VPN) to carry Voice-over-IP (VoIP) traffic, but doing it the right way depends heavily on ...
Uber adds VoIP calling option to its app  EngadgetUber now allows riders and drivers to communicate over voice over internet protocol (VoIP) in addition to SMS texts, in-app messaging and regular phone calls.
Discord for Business - The Slack for Gamers  G2 CrowdThe VoIP space is due for a disruption. Those from the nerdier corners of the internet have wondered if Discord, a VoIP tool for gamers, could potentially provide ...
Migrating from PBX to VoIP: A hybrid VoIP approach  TechTargetIT has been caught between traditional PBX-based telephony and VoIP. The switch from PBX to VoIP doesn't have to come all at once. Our expert explores the ...
More UAE residents join calls to lift ban on VoIP calls  Khaleej TimesSocial media networks were abuzz with discussions over a potential lifting of the ban on VoIP services over the weekend.
What is a VoIP Service & why do you need a VPN to use it?  Business MattersBusiness MattersAre you familiar with the term VoIP? If not, don't worry as you are hardly the only one. Many people have never heard of this term even.
Why Your Business VoIP System Might Not Belong in the Cloud  PCMag.comTheoretically, your business phone system can be nearly anywhere, but there are practical reasons that could govern where the primary switching takes place.
VoIP phone? - Definition from WhatIs.com  TechTargetA VoIP phone is a hardware- or software-based telephone designed to use voice over IP (VoIP) technology to send and receive phone calls over an IP network.
BSNL WINGS - a VOIP based phone service launched  BusinessLineBharat Sanchar Nigam Ltd (BSNL) has launched BSNL WINGS a VOIP based *service*. In WINGS, there is no SIM or cable wiring as is a VOIP *service* through an ...
Dozens of VoIP Apps are Spamming the App Store with Duplicates  iPhone in CanadaAs pointed out in a recent article by TechCrunch, dozens of VoIP apps that let you get a virtual phone number for calling and texting, are spamming the App ...
VoIP vs Landline Phones - Which is Better, Really?  TechCoNew vs old. VoIP vs Landline. Find out which business telephone system is right for your company, and how much you'll have to pay for the system.
1 Year, 50 Sites: Lessons Learned in Cloud VoIP Project  No JitterAs I discussed in my previous post, I'm a senior voice architect for a Fortune 500 enterprise who spent much of 2018 selecting and upgrading 50 facilities to ...
Thrio Announces Partnership with VoIP Innovations  PR WebOrlando, Florida - ENTERPRISE CONNECT (PRWEB) March 18, 2019 -- Today, Thrio™ announced a partnership with VoIP Innovations (VI), a leading ...
Y'know what? VoIP can also be free from pesky regulation – US judges  The RegisterThe US Eighth Circuit Court of Appeals has decided that a phone *service* over the internet is no longer a phone *service* but an "information *service*" – freeing it ...
Submit Phone Requirements for the VoIP Phone Project  University of Arkansas NewswireThe University of Arkansas is modernizing communication on campus with a Voice over Internet Protocol (VoIP) solution. During the spring 2019 semester, ...
Blb&B Advisors Has Decreased Verizon Communications (VZ) Holding; PDF Solutions (PDFS) Has 1.56 Sentiment  D MinuteBlb&B Advisors Llc decreased Verizon Communications Inc (VZ) stake by 11.61% reported in 2018Q4 SEC filing. Blb&B Advisors Llc sold 26948 shares as ...
Cloud VoIP: Look for Unintended Benefits | Insight for the Connected Enterprise  No JitterAny enterprise that migrates its voice platforms to a cloud solution expects improvements around technology and *service*. And perhaps cost. But in large and ...
Global Mobile VoIP Market Brief Analysis By Regions, Top Key Players & Forecast Until 2028  Tech News StoreThe report on Global Mobile VoIP Market Growth, Key Players, Trends, Analysis, Segmentation & Forecast up to 2028 is added to MarketResearch.biz.
The Risk of Blocking VoIP  Muscat DailyThe restrictions that Omani ISPs impose on accessing VoIP services, such as WhatsApp calls and Skype, push users in Oman to seek unsafe tools to bypass the ...
The business buyer's guide to VoIP  IT PROTraditional phone services are being discontinued. It's time to switch to VoIP - or perhaps to upgrade your existing PBX system.
Hyderabad man was running illegal VoIP service, had no links to ISI, say cops  The News MinuteThis comes after the Hyderabad police arrested Dinesh Kumar, who was running an illegal VoIP (voice over internet protocol) *service* that converts international ...
VoIP Innovations Launches Showroom, First CPaaS Marketplace for the Channel  PR WebThe VI Showroom allows channel partners to resell white-labeled CPaaS apps and services, and developers to monetize the communications services they ...
How VoIP transforms a company's telephone system  Phoenix Business JournalThe impact VoIP has on a business in terms of cost savings and functionality is tremendous.
New Project Website and VoIP Phone Bar Dates Announced  University of Arkansas Newswire2019 is here, and with the new year comes the implementation of a new campuswide VoIP phone system. This project will begin rolling out building by building ...
Change your password! VoIP provider leaves huge database exposed online  Naked SecurityA researcher has discovered an exposed database of customer and internal system credentials belonging to US VoIP *service* provider VOIPo.com.
How can your business use VoIP to enhance customer experience? [INFOGRAPHIC] -  Anthill onlineAs this infographic from Paradyn shows, customer experience can be greatly enhanced by the adoption of VoIP phone systems.
Public Knowledge Slams FCC Over VoIP Privacy  Multichannel NewsFollowing a Report that a California VOiP provider kept millions of text messages and call records on unsecure database for months, Public Knowledge has ...
VOiP Creator Bets On CelPay To Become The Venmo Of Blockchain  ForbesThe creator of VoIP now wants to open up the world of blockchain to borrowers, lenders and the unbanked by offering attractive APR rates via their CelPay app.
Etisalat unveils new VoIP  Comms MEAHiU Messenger is the third provider to be made available for VoIP use, after BOTIM and C'Me - Business, ETISALAT, Business, VoIP, Internet, Tech.
VoIP phone system installation | A quick how-to guide  Startups.co.ukDone away with your old office phones, but wondering how to install a VoIP phone system? Read on for the 6 key components essential to installing your VoIP.
Google Voice VoIP call support starts rolling out to all users  SlashGearGoogle Voice remains a popular *service* that gets far too little attention. Users have been waiting months for a promised voice-over-IP (VoIP) feature, which.
How does PCI DSS apply to VoIP?  Security BoulevardLast month, the revised 'Securing Telephony Payments' document was released by the PCI SSC SIG working group. While this received much coverage, ...
VoIP Services Off Limits to State Taxes, Court Rules  Government TechnologyThe Eighth Circuit Court of Appeals' decision confirmed that states cannot regulate Internet-based phone services and set a legal precedent for the Federal ...
BSNL launches VOIP service 'Wings' in India  ETTelecom.comNEW DELHI: State-run telco BSNL on Tuesday said that it has launched its Internet Telephony (VOIP) *service* with brand name “Wings” in India. The connections ...
Google Voice to be rolled out with VoIP  VoIp.ReviewGoogle Voice is finally getting an update with the addition of Voice over Internet Protocol (VoIP), honoring the company's commitment made in 2017 to make ...
Demo New VoIP Phones Tomorrow in Arkansas Union  University of Arkansas NewswireStarting in February, IT Services will introduce a Voice over Internet Protocol (VoIP) solution to replace the current phone system at the University of Arkansas.
Uber allows free calls between passengers and drivers through VoIP inside the app  The Mobile IndianThe free voice calling is being offered as a VoIP or Voice over IP *service* which was added as functionality to global users of Uber at the end of October. However ...
Google Voice Update: VoIP Calls Are Coming Soon (But not for all)  Digital Information WorldGoogle Voice for G Suite users (currently in beta mode) will soon roll out in 11 countries first. Johnston announced that currently Google has any plans to expand ...
UniFi VoIP Phone Review: Android-Powered VoIP Phone from Ubiquiti  UC TodayUC Today reports on the latest technology news from around the globe. Read more Phones stories, reviews and market analysis on uctoday.com.
Monster VoIP is a Fully-Hosted Phone System With Enterprise Features  PRNewswireLOS ANGELES, Feb. 8, 2019 /PRNewswire/ -- Since its launch in 2012 as a local Los Angeles company, Monster VoIP has grown to provide a nationwide ...
The Division 2 - How to disable the VOIP and hide the IP  GamepurAccording to the successful BikeMan streamer, leaving the VOIP enabled while playing at The Division 2 would make your IP public by giving players highly ...
4 ways to prep the network when planning to implement VoIP  TechTargetWhether you're planning to implement VoIP or upgrading your platform, you need to make sure your infrastructure is prepared. Learn how to prep your network, ...
Test your knowledge of VoIP fundamentals  TechTargetDo you think you know your VoIP fundamentals? Test your knowledge of the basics of how VoIP works to see what you need to brush up on for certification tests ...
VoIP is the king of cost savers in 2019 for SMEs  IOLFor small and medium-sized enterprises wanting to keep overheads in check during another challenging fiscal year for SA, ...
6 questions to ask before choosing a SaaS or hybrid cloud VoIP system  TechTargetCloud-first is the idea that if an app, *service* or piece of digital information can live in the public cloud, it should live there. Business leaders love the cloud ...
Plain Old Telephones, SD-WAN And VoIP  ForbesVoice over Internet Protocol (VoIP) phone systems have been omnipresent for the past several decades. The VoIP way of phone *service* delivery provides ...
Illegal VoIP exchange in Hyderabad busted  Times of IndiaNEW DELHI/HYDERABAD: Based on input from a Military Intelligence Unit of Jammu & Kashmir, Hyderabad cops on Friday unearthed an illegal Voice over Int.
Etisalat rolls out new VOIP provider  Arabian BusinessHiU Messenger is the third provider to be made available for VOIP use, after BOTIM and C'Me.
DoT allows telcos to make calls over the internet; no clarity for VoIP apps  MediaNama.comThe telecom department issued a notification on Tuesday saying that Internet Telephony services are “untethered from the underlying access network”.

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