The Lowdown on VoIP

It seems like technology is headed for a massive telephone change over. The traditional Public Switched Telephone Network (PSTN) is looking to be replaced by VoIP. VoIP is short for Voice over IP. VoIP is the routing of conversations over an IP network or the Internet. VoIP uses a packet-switched network instead of the circuit-switched voice transmission lines used by traditional telephone networks. VoIP does not need an Internet connection to work. A company that has a LAN connection with all of its computers can utilize VoIP technology.

VoIP is a great technology, but has a variety of issues with implementation. VoIP may face problems with latency because IPs do not provide Quality of Service guarantees, nor do they provide their packets of information in sequential order. High-speed Internet connections are required for VoIP and firewalls often prove tricky for VoIP technology. To combat this, many people use Session Border Controllers (SBC).

VoIP technology has many advantages. There are more new features with VoIP because of the lack of an International Telecommunications Union. VoIP is still very much an open market for developers, so the technology is constantly being improved. VoIP also has a lower cost than traditional sources because of the monopolies that exist or traditional phone companies being controlled by the government. Some users even see VoIP phone calls as free because they do not have to pay extra for the service. The user only pays the Internet service provider, and therefore the usage of VoIP seems to be free. You can also take your VoIP phone wherever you go because all you need is a network connection to make it work. VoIP technology will also benefit network agents who work for call centers. Agents can help callers from anywhere in the country with an Internet connection. Finally, because VoIP is on the computer, there is increased functionality. Conference calls can be held, information can be sent, and things like address books can be updated and shared over VoIP.

While VoIP has many advantages, there are a few drawbacks to the service. One of the biggest drawbacks is reliability. Telephone lines have back up generators in case of power outages, so phones can keep working. Because VoIP is connected to the Internet, a power outage will end a VoIP call when the computer shuts down. To combat this, users must buy an expensive uninterruptible power supply or a generator that must then be installed on the premises. Internet connections are also subject to disconnection, depending on crowded networks, and the quality of the ISP. If the Internet connection drops, then the VoIP call will be dropped. VoIP is also a problem for emergency calls. Because of the nature of the Internet and VoIP systems, emergency workers cannot trace calls. In the event that someone with an emergency has a problem but is unable to give an address, the emergency worker will not be able to trace the call and find the person. VoIP carriers are already attempting to fix this problem by implementing a technical work-around. Finally, it will be very difficult to integrate VoIP on a massive scale, because while the standard Plain Old Telephone System (POTS) has a common standard, VoIP does not.

VoIP has many advantages as well as some large drawbacks. The main roadblock in the way of global VoIP adoption is reliability. When VoIP proves that it can be just as reliable as traditional telephone services have been over many years, then it will start to be adopted. VoIP technology is always improving, so the problems with VoIP today are likely to be solved sooner than many people expect. VoIP can truly revolutionize both the business world and home life.

Mike Schuda is fascinated by new technologies and writes for VoIP Lowdown ( http://www.voiplowdown.com ).

In The News:

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Uber adds VoIP calling option to its app  EngadgetUber now allows riders and drivers to communicate over voice over internet protocol (VoIP) in addition to SMS texts, in-app messaging and regular phone calls.
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Want to Alexa-enable your phone landline? Amazon's Echo Connect is now 30% off  BrinkwireDo you still have a landline, or have VoIP in your home? We've spotted a good deal on the Echo Connect, Amazon's phone adapter which connects your home ...
False beliefs about the VOIP  Thrive GlobalThe VoIP (or Voice over IP) is a tool that has spread much in the business sector . However, not everyone knows it in depth. Or, in any case, he believes he has ...
Enhancements to VoIP ATM Test Solutions  GlobeNewswireGAITHERSBURG, Md., March 14, 2019 (GLOBE NEWSWIRE) -- GL Communications Inc. a global leader in telecom test and measurement solutions, ...
BSNL WINGS - a VOIP based phone service launched  BusinessLineBharat Sanchar Nigam Ltd (BSNL) has launched BSNL WINGS a VOIP based *service*. In WINGS, there is no SIM or cable wiring as is a VOIP *service* through an ...
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How VoIP transforms a company's telephone system  Phoenix Business JournalThe impact VoIP has on a business in terms of cost savings and functionality is tremendous.
Apple removes VoIP app clones from the App Store  TechCrunchFollowing my report from yesterday, Apple has removed many of the apps I pointed out. When you try to find them on the App Store, they are no longer available.
A 21st-century system for a 21st-century firm: What to know about VoIP phone systems  ABA JournalNicole Black. In last month's column, I discussed the ins and outs of a somewhat recent advancement in communication—online fax services, which provide ...
Google Voice Update: VoIP Calls Are Coming Soon (But not for all)  Digital Information WorldGoogle Voice for G Suite users (currently in beta mode) will soon roll out in 11 countries first. Johnston announced that currently Google has any plans to expand ...
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Motorola Solutions acquires VoIP dispatch provider Avtec  RCR Wireless NewsIn its second recent acquisition, Motorola Solutions is picking up voice-over-IP dispatch provider Avtec for an undisclosed sum. South Carolina-based Avtec ...
More UAE residents join calls to lift ban on VoIP calls  Khaleej TimesSocial media networks were abuzz with discussions over a potential lifting of the ban on VoIP services over the weekend.
Unify, ALE Tops on VoIP Phone, SBC Support  No JitterA new Eastern Management Group customer satisfaction study finds the best customer support comes from two veteran providers.
VoIP phone? - Definition from WhatIs.com  TechTargetA VoIP phone is a hardware- or software-based telephone designed to use voice over IP (VoIP) technology to send and receive phone calls over an IP network.
Cloud VoIP: Look for Unintended Benefits | Insight for the Connected Enterprise  No JitterAny enterprise that migrates its voice platforms to a cloud solution expects improvements around technology and *service*. And perhaps cost. But in large and ...
Y'know what? VoIP can also be free from pesky regulation – US judges  The RegisterThe US Eighth Circuit Court of Appeals has decided that a phone *service* over the internet is no longer a phone *service* but an "information *service*" – freeing it ...
Verizon Communications (VZ) Holder Banced Raised Its Holding by $445,928; Thompson Investment Management Decreased Position in Qualcomm (QCOM) by $493,304  The NBO NewsBanced Corp increased its stake in Verizon Communications Inc (VZ) by 164.25% based on its latest 2018Q4 regulatory filing with the SEC. Banced Corp ...
Predictions for VoIP services and technologies in 2019  VoIp.ReviewVoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, ...
ITSPA Unveil Finalists for 2019 Best UK Internet VoIP Provider Awards  ISPreview.co.ukThe Internet Telephony Services Providers Association, which broadly represents the UK VoIP phone industry, has today revealed their shortlist of finalists for ...
How can your business use VoIP to enhance customer experience? [INFOGRAPHIC] -  Anthill onlineAs this infographic from Paradyn shows, customer experience can be greatly enhanced by the adoption of VoIP phone systems.
PCMag Readers Choose Ooma Office as the Best Business VoIP Phone Service for the 6th Straight Year  GlobeNewswireSUNNYVALE, Calif., April 02, 2019 (GLOBE NEWSWIRE) -- Ooma, Inc., a smart communications platform for businesses and consumers, announced today that ...
United Business Solutions launches new B2B VOIP line  ITWebUnited Business Solutions is proud to announce the launch of its B2B VOIP telephone line, United Voice, designed specifically for small to medium enterprises ...

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