The Lowdown on VoIP

It seems like technology is headed for a massive telephone change over. The traditional Public Switched Telephone Network (PSTN) is looking to be replaced by VoIP. VoIP is short for Voice over IP. VoIP is the routing of conversations over an IP network or the Internet. VoIP uses a packet-switched network instead of the circuit-switched voice transmission lines used by traditional telephone networks. VoIP does not need an Internet connection to work. A company that has a LAN connection with all of its computers can utilize VoIP technology.

VoIP is a great technology, but has a variety of issues with implementation. VoIP may face problems with latency because IPs do not provide Quality of Service guarantees, nor do they provide their packets of information in sequential order. High-speed Internet connections are required for VoIP and firewalls often prove tricky for VoIP technology. To combat this, many people use Session Border Controllers (SBC).

VoIP technology has many advantages. There are more new features with VoIP because of the lack of an International Telecommunications Union. VoIP is still very much an open market for developers, so the technology is constantly being improved. VoIP also has a lower cost than traditional sources because of the monopolies that exist or traditional phone companies being controlled by the government. Some users even see VoIP phone calls as free because they do not have to pay extra for the service. The user only pays the Internet service provider, and therefore the usage of VoIP seems to be free. You can also take your VoIP phone wherever you go because all you need is a network connection to make it work. VoIP technology will also benefit network agents who work for call centers. Agents can help callers from anywhere in the country with an Internet connection. Finally, because VoIP is on the computer, there is increased functionality. Conference calls can be held, information can be sent, and things like address books can be updated and shared over VoIP.

While VoIP has many advantages, there are a few drawbacks to the service. One of the biggest drawbacks is reliability. Telephone lines have back up generators in case of power outages, so phones can keep working. Because VoIP is connected to the Internet, a power outage will end a VoIP call when the computer shuts down. To combat this, users must buy an expensive uninterruptible power supply or a generator that must then be installed on the premises. Internet connections are also subject to disconnection, depending on crowded networks, and the quality of the ISP. If the Internet connection drops, then the VoIP call will be dropped. VoIP is also a problem for emergency calls. Because of the nature of the Internet and VoIP systems, emergency workers cannot trace calls. In the event that someone with an emergency has a problem but is unable to give an address, the emergency worker will not be able to trace the call and find the person. VoIP carriers are already attempting to fix this problem by implementing a technical work-around. Finally, it will be very difficult to integrate VoIP on a massive scale, because while the standard Plain Old Telephone System (POTS) has a common standard, VoIP does not.

VoIP has many advantages as well as some large drawbacks. The main roadblock in the way of global VoIP adoption is reliability. When VoIP proves that it can be just as reliable as traditional telephone services have been over many years, then it will start to be adopted. VoIP technology is always improving, so the problems with VoIP today are likely to be solved sooner than many people expect. VoIP can truly revolutionize both the business world and home life.

Mike Schuda is fascinated by new technologies and writes for VoIP Lowdown ( http://www.voiplowdown.com ).

In The News:

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More UAE residents join calls to lift ban on VoIP calls  Khaleej TimesSocial media networks were abuzz with discussions over a potential lifting of the ban on VoIP services over the weekend.
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Submit Phone Requirements for the VoIP Phone Project  University of Arkansas NewswireThe University of Arkansas is modernizing communication on campus with a Voice over Internet Protocol (VoIP) solution. During the spring 2019 semester, ...
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Etisalat rolls out new VOIP provider  Arabian BusinessHiU Messenger is the third provider to be made available for VOIP use, after BOTIM and C'Me.
1-VoIP Residential - Review 2018  PCMag UK1-VoIP residential is a reliable cloud-based voice-over-IP *service* that's easy to set up and use. It doesn't pack the mobile, video calling, or softphone capabilities ...
Cannot trace security threat through VoIP calls, says MHA  India TodayTen years after the 26/11 attacks where Lashkar conspirators sitting in Pakistan occupied Kashmir used Voice over Internet Protocol (VoIP) services to ...
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BSNL launches VOIP service 'Wings' in India  ETTelecom.comNEW DELHI: State-run telco BSNL on Tuesday said that it has launched its Internet Telephony (VOIP) *service* with brand name “Wings” in India. The connections ...
4 illegal VoIP set-ups busted in Mumbra  Mumbai MirrorCops probing if the exchanges were used for terror-related activities; 4 arrested. The police on Tuesday arrested four persons and busted four Voice over ...
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Hundreds of VoIP scammers deported  Khmer TimesThe General Immigration Department yesterday deported more than 200 Chinese nationals who were caught operating Voice over Internet Protocol scams in ...
New Guidelines on Accessing Emergency Services via Broadband VoIP  ISPreview.co.ukOfcom has this week published their final guidance on how UK providers of Voice-over-Internet-Protocol (VoIP) or similar broadband-based phone services.
Frost & Sullivan Recognizes Intermedia for the Exceptional Value and Performance Offered by Intermedia Unite™, Its SMB-focused Cloud Communication Solution  PRNewswireSANTA CLARA, Calif., Feb. 20, 2019 /PRNewswire/ -- Based on its recent analysis of the North American cloud communications and collaboration market, Frost ...
Cumulus VOIP cloud drifts into SA  ITWebReselling VOIP in South Africa may not be the newest business idea, but it definitely always requires innovative thinking and a *fresh* approach to achieve ...
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Moneyfarm turns to Natterbox to link advisors and investors  ComputerworldUKThe quickly growing fintech turned to Natterbox to modernise its phone system and automatically connect investors with the right advisor.
Ooma vs. Vonage—which one is the best VOIP Service?  Baltimore Post-ExaminerVOIPs came to change the way businesses handle communications in their offices. However, it was not until recently that small businesses began taking them ...
Canadian Businesses are Switching from Traditional Desk Phones to VoIP Services  iPhone in CanadaMore and more Canadian organizations are getting rid of their cumbersome desktop phones.
DoT allows telcos to make calls over the internet; no clarity for VoIP apps  MediaNama.comThe telecom department issued a notification on Tuesday saying that Internet Telephony services are “untethered from the underlying access network”.
Why landline telephony is losing the battle to VoIP  FinfeedVonex has designed its own feature-rich VoIP private branch exchange (PBX) system which it sells direct to SME customers, as well as through white label ...
Change your password! VoIP provider leaves huge database exposed online  Naked SecurityA researcher has discovered an exposed database of customer and internal system credentials belonging to US VoIP *service* provider VOIPo.com.
PSTN vs. VoIP: What's best for your business?  TechTargetThe line is blurring between voice over IP, or VoIP, and the public switched telephone network, or PSTN, as the age of copper lines nears its end of life and ...
42,150 SIMs seized for illegal VoIP  The Daily StarThe telecom regulator seizes 42150 SIM cards from Dhaka and Chittagong between October 14 and November 1 and also arrested 24 people on charge of ...
Got VoIP? 4 tips to avoid getting hacked  Siliconrepublic.comVoIP fraud is becoming more commonplace, but what are the best methods to reduce the risk to your business?
Cisco Issuing Patch To Squish 'High Impact' VoIP Phone Bug  CRNThe bug, which was found by Cisco during internal security testing, "could allow an authenticated, remote attacker to perform a command injection and execute ...
Talk of the town: VoIP is evolving, and it’s making everyone more productive  TechGenixEnterprises looking to take their communications capabilities to the next level need to track these latest trends from the VoIP world.
Top 10 Best VoIP Softphone Apps for Businesses in 2019  TechCoWhether you already have an established phone system *service* package for your business or you simply want to take advantage of free or low-cost calls from ...
Etisalat unveils new VoIP  Comms MEAHiU Messenger is the third provider to be made available for VoIP use, after BOTIM and C'Me - Business, ETISALAT, Business, VoIP, Internet, Tech.
VoIP and UCaaS: The Differences Explained  PCMag AUVoice-over-IP (VoIP) can be a useful communications tool for your business. But do you know about UCaaS, an even higher level of internet-based ...
VoIP phone system causes 911 caller to wait almost 9 minutes for proper dispatcher  Energeticcity.caFORT ST. JOHN, B.C. – January 8th, Veronica Saluk called 911 for help and ended up waiting for close to 9 minutes to be transferred to the correct 911 dispatch ...
Is Hosted UC Really the Way to Go?  No JitterIt's time to get beyond the hype of cloud communications services and get under the covers on guarantees for delivery and performance.

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