Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/a26f9f83/public_html/articles/includes/config.php on line 159
How To Write An Effective FAQ Page > NetSparsh - Viral Content you Love & Share

How To Write An Effective FAQ Page

Websites that have multiple pages usually have a Frequently Asked Questions (FAQ) page. There are several good reasons why you should have one.

  • An FAQ clears out any confusion your prospect might have about buying product. Remember, a confused mind always says no.

  • It lets a prospect grab key information quickly.

  • It creates a positive impression with your prospect because you're acknowledging that their time is precious and they want answers quickly.

  • An FAQ saves you time. The more answers you provide at your website, the less customer emails you'll get asking the same questions over and over.

    Before you write an FAQ, do some research. Think about your favourite websites and formulate some questions you might ask about their products or services.

    Now surf to those websites and review their FAQ pages. Were you able to find answers to your question quickly? Or did you have to scroll or click through pages to find what you were looking for? Were the questions separated into logical categories or were they put in random order?

    This should give you an idea of the "do's" and "dont's" of creating an FAQ.

    Another valuable research technique is to ask good friends or customers to give you feedback on your products or service. What questions popped into their minds when they visited your website. (You might offer a small gift or discount to your customers in exchange for feedback.)

    After getting everyone's comments, assemble the questions and group by category. For example, questions about how quickly you ship products would be under your "Shipping" category, etc.

    Write your FAQ in a "Question & Answer" format.

    Organize the questions in each category so the most important questions appear near the top.

    Create a "Table of Contents" at the top of your FAQ page and put the most asked questions here.

    Hyperlink them so your customer just has to click to get to the answer. Or hyperlink your categories at the top of the page.

    Here's a few more tips:

    • Keep your FAQ updated. Are the answers still relevant? Review monthly.

    • Keep your questions and answers concise. No more than a paragraph. If the question requires a long, detailed answer, have a link to a separate webpage.

    • Don't create your FAQ as a file that a prospect has to download to read. Most people won't bother, and they'll leave your site frustrated.

    • Include info and links at the bottom of each FAQ page so that a prospect can contact you if they still have unanswered questions.

    About The Author

    David Coyne is a marketing consultant and online entrepreneur.

    Visit his website and get the FREE e-book "Marketing Secrets Of The Ages." You can sell this e-book to customers and keep 100% of the profits.

    In The News:


    I planned a stress-free bachelorette party using a key principle of web design
    The stress of planning and executing a bachelorette party is an American rite of passage—satirized in The New Yorker and movies like Bridesmaids and Bachelorette. People say yes to extravagant getaways when they want to say no. The plan gets ...

    Syrian Immigrant Teaches Free Web Design Classes for Refugees
    GlobeNewswire (press release)
    TORONTO, Oct. 19, 2017 (GLOBE NEWSWIRE) -- Today Rosaline Digital Marketing is hosting a web design training programme for refugees and new ...

    and more »

    10 Principles Of Great Music Web Design
    1 When it comes to cultivating a professional online presence from which to market your music, a well designed website is absolutely essential. Here we look at some key principles to keep in mind when putting together a website for your band or artist.

    TG Daily (blog)

    How Has Web Designing Improved Over The Years?
    TG Daily (blog)
    Web designing was once very complicated as it involved HTML and other such coding. One needed tonnes of experience and education to be able to create a website and get it online. It was a laborious task and a website took days before it went live.


    How visual web development can change the landscape of web ...
    Web design has been changing constantly since its big boom in the mid 1990's when JavaScript hit the scene to provide more dynamic, engaging websites.
    A Fresh Web Design Offering Customized and Affordable Web ...Digital Journal

    all 2 news articles »


    3 Web Design Mistakes That Lead To Millions In Lost Revenue
    Let's look at some facts, 94% of users cited that unattractive web designs are the main reason they'll reject a site altogether and 48% consider it to be the number one factor of determining a business's credibility. Additionally, 40% of users will ...


    InVision takes on Sketch and Adobe XD with its new Studio design ...
    With its new Studio app that runs on both Mac and Windows, InVision hopes to take the fight to popular design software like Sketch and Adobe XD.

    and more »

    Web designer stresses importance of customer experience
    The customer is always right, especially in web design. Communication technology majors were treated to a presentation from an experienced web designer on Thursday evening in the William T. Young Library Auditorium. UK hosted Austin Knight, senior ...

    TuiSpace Inc., a Houston-based website design company, won the coveted title, “Best Web Designers in Houston, 2017
    PR Web (press release)
    TuiSpace Inc., a Houston-based website design company, won the coveted title, “Best Web Designers in Houston, 2017” by Expertise. TuiSpace was chosen out of 485 companies and three rounds of competitive selection for having the best web design in ...

    ACI Simplifies Digital Banking with New Responsive Web Design, Powered by Industry's Most Extensive API Library
    GlobeNewswire (press release)
    NAPLES, FLA, Oct. 17, 2017 (GLOBE NEWSWIRE) -- ACI Worldwide (NASDAQ: ACIW), a leading global provider of real-time electronic payment and banking solutions, today announced the next generation of its flagship enterprise digital banking solution, ...

    and more »
    Google News

  • Why Stock Photography is a Great Resource for Web Business

    A picture is worth a thousand words.And it still is... Read More

    Web Design for Ecommerce

    Your website is your tool for showing the online community... Read More

    Keep Your Navigation Simple!

    Navigation must be simple. Since it's the backbone of your... Read More

    Cheap Web Design In London

    Due to the large number of people offering web design... Read More

    6 Website Design Disasters and How to Avoid Them?.

    Let's face it; the line from A Field of Dreams... Read More

    Choose & Use the Best Colors, The Psychology of Color

    Are you using the best colors for your web site?... Read More

    Bad Web Design: ActiveX

    ActiveX uses an interesting method for enforcing security ... it... Read More

    Using Your Personal Website To Clinch That Job!

    With an increasing number of employment portals emerging, it is... Read More

    Web Production And Design Tips

    You have identified that to have an internet prescence would... Read More

    Ten Tips For Your Web Site Home Page

    1. Loading time:try to be below 20kbless number of imagesspecify... Read More

    Leave Those Links Blue!

    Don't mess with those links! When you're designing your site,... Read More

    The Psychology of Color in Web Design

    Persons engaged in website design, here's a scoop for you!... Read More

    How To Create A Stunning Drop Capital Effect On Your Web Pages

    Drop Capitals are frequently used in many newspapers, books and... Read More

    The Newbie?s Guide to Small Business Web Design

    You've got a concept for a business, are excited about... Read More

    How to save money on a website

    Know what you wantMake sure you know why you... Read More

    How Does Your Website Measure Up?

    Does your website make a good first impression? Is the... Read More

    Build A Successful Website For Dummies

    So you want to build a website here I will... Read More

    If Content is King who is Queen?

    It's been said again and again, when it comes to... Read More

    Orient Your First-time Web Site Visitor

    Imagine spinning someone around so profoundly and for so long... Read More

    TEN Answers That Turn Your Visitors Into Your Customers

    You know... Before purchasing your product a person comes to... Read More

    Building Your Website to Save You Money

    Does your website make you any money? Does it SAVE... Read More

    Is Your Site Too Slow? Why Image Optimization Is Critical

    Graphics are fun, but if you put in too many... Read More

    Top Six Ways To Make Your Visitors To Hate YOU!

    We will take a look at why your visitors may... Read More

    Very Cheap Website Design Services

    Are you looking for somebody to build you a website,... Read More

    Why a Website Design Speaks Volumes About Your Company?

    Whether a business has just got off the ground or... Read More