![]() |
|
![]() |
|
![]() |
|
![]() |
When you purchase a new item from a Yahoo! Store, you are asked if you'd like to provide feedback on the transaction. About two weeks after the initial purchase, an email from Yahoo! Stores shows up, asking you to provide feedback for the vendor. Whether your experience was good or bad, the opportunity is probably seized more often than not by customers.
Of course, I would bet that bad experiences are more likely to be posted than the good ones, but I'd bet the number is still substantial enough to affect the owner's website look and payment processes.
Does your website have a feedback form? Do you give your customers an opportunity to tell you how you did? Wouldn't those opinions help you shape your customer satisfaction and support foundations? I think so.
Your customer may have a great idea that would compliment your site, or a function that they would have liked (such as saving their information if they order often, so they don't have to fill in purchase forms over and over).
You can set up an automatic feedback email during the initial purchase, or you can send the customer a letter asking them to return to your site to provide information. Either way, this information can be valuable in making future visitors into customers!
Will Hanke is owner of Lighthouse Technologies, http://www.techlh.com a web design, programming and hosting company. He is also author of several software applications in use by companies across the US.
Keywords in Search Engine Optimizing and Search Engine Marketing are... Read More
If you ever want to create a state directory, article... Read More
If you have your own business website and you are... Read More
The following is a list of patterns that many visitors... Read More
This is a growing concern amongst many business owners. Does... Read More
When you publish a content site there are times when... Read More
Many websites I come across don't have a single link... Read More
In the time that I have been using the Internet,... Read More
Simply ensuring your website is accessible to screen reader users... Read More
Every small business owner knows that they need a website,... Read More
There's been widespread speculation about the new legislation being introduced... Read More
If you don't have a web site yet, are thinking... Read More
That's right. Your method, behavior and strategy you are now... Read More
The internet is a sea of knowledge. Getting your information... Read More
For years now I've been looking to start my own... Read More
Absolutely everything stems from the purpose of your website -... Read More
Even though the Internet has been around for a long... Read More
As increasing numbers of people search for information on the... Read More
Is your website Really useful?I had a 'rep' in yesterday... Read More
Web templates by nature are created to aid and ease... Read More
Anyone who knows anything about web accessibility knows that images... Read More
There are hundreds of millions of Web surfers today. Each... Read More
If you're looking for better web site ROI, chances are,... Read More
When web content gets discussed on webmaster bulletin boards, the... Read More
Any new website competing on the internet, needs to take... Read More
As a business you can't afford to ignore the Internet... Read More
When most people build a web site, they think one... Read More
A website is like an information flow, with you as... Read More
Understanding and using web analytics.In recent years, website marketers were... Read More
More and more non-profit organizations are developing websites to help... Read More
We are clearly well past the innocent "golden age" of... Read More
This simple question can take on several different forms, but... Read More
There have been many significant changes to the face of... Read More
Thousands of people are now making a living online and... Read More
Failure, just like success, is measured differently by each and... Read More
You don't believe in astrology but you check your horoscope... Read More
Customer service questionnaires can help your clients better understand their... Read More
Starting and maintaining a business is challenging enough without the... Read More
Just starting out, you can start with a simple informational... Read More
Knowledge is power.And undoubtedly, it is the key to making... Read More
In my previous life.....Actually, my previous JOB life, I was... Read More
In this example I have used the map of the... Read More
Optimal website design is the art of logical navigation.It will... Read More
1. Upload robots.txt file in to your root directory and... Read More
An additional benefit of website accessibility is an improved performance... Read More
So you have decided that you want to do freelance... Read More
Did you know that hosting companies overcrowd their servers despite... Read More
Internet Marketing is not a miracle marketing strategy ? competition... Read More
Server Side Includes (SSI) with ASP People often... Read More
If you have some experience in web site design and... Read More
Web Development Web Development |