![]() |
|
![]() |
|
![]() |
|
![]() |
People like to get immediate responses to requests. Autoresponders are great for letting people know you are on the job and that their requests are being taken care of. These are much better than thank you pages.
Below is one example of how you can use an autoresponder to save time and make your customers feel a little more at ease until you can handle their request. Along with being an example it is also a guide to actually setting up the autoresponder in your mail account.
Customer Service - Time Saving TipUse an autoresponder to answer your customer's questions. You can anticipate or add answers as you go for your customers. If you have a support page you can include a number of e-mails for each question. Each e-mail can have an autoresponder answer sent to the customer. This can cut down dramatically on the number of e-mails you need to answer, and your customer gets an instant answer to their question, instead of waiting for you to reply.
For example a question that a client may have is "How does mail forwarding work?" You can answer this question beforehand in a text file. On a support page you could list "Answers To Questions". Indicate that when they click on the link an e-mail box will open where they ask their question, or they are directed to a page with a mail form. You may have to make a number of form pages but once done could save you hours of time.
Read more articles by this author, about this and other subjects, here.
About The Author
Bob Power has been an Internet entrepreneur for longer than he would like to remember. He is currently on a voyage of learning, thanks to his readers, who have asked him to answer questions about topics they want more information on. You can see some of the surprising, and at times exciting results, and variety of topics and paths this has taken him on, or to contact Bob Power please click here.
This article may be reproduced exactly as shown above. No revisions or changes are permitted.
Setting up a website is the very first step of... Read More
Rosalind wants to share her inspirational poetry with a wider... Read More
As a business you can't afford to ignore the Internet... Read More
With all of the factors involved in designing and building... Read More
Often time I've browsed sites and seen the same thing... Read More
After deciding what kind of internet business you want to... Read More
1. Splash pagesMost of the time splash pages are uncalled... Read More
Fresh website content for your visitors can be of real... Read More
That's right. According to a recent study by Nielsen/NetRatings, Amazon.com... Read More
Here's something you may never have thought of before:If I... Read More
If you are living in a country that its native... Read More
1. Choose a big enough font size. A size 12... Read More
You work hard to build traffic to your web page.... Read More
Whether you have your own business already, or are looking... Read More
1. Upload robots.txt file in to your root directory and... Read More
If you're anything like most small business owners, you probably... Read More
How can we add Word Rich Content to our Websites... Read More
The first step in setting up an online business...Starting an... Read More
Although designing a great web site is an important part... Read More
Succeeding with an eCommerce website is a dream for many... Read More
After years of working with entrepreneurs who developed their first... Read More
Functions and Subroutines in ASP If you read... Read More
Customer service questionnaires can help your clients better understand their... Read More
The process of Web application development is critical to the... Read More
Developing a website with content that entices visitors to return... Read More
Developing a website with content that entices visitors to return... Read More
More and more non-profit organizations are developing websites to help... Read More
Designing and creating your own website does not have to... Read More
In the time that I have been using the Internet,... Read More
No matter what browser you may want to use, you... Read More
Thousands of people are now making a living online and... Read More
Directory Generator, a product from Armand Morin and Marc Quarles,... Read More
A common dilemma most small and medium businesses face when... Read More
1. Splash pagesMost of the time splash pages are uncalled... Read More
If you are living in a country that its native... Read More
If you are like me you have wanted to build... Read More
When marketing your website, it's important to know which of... Read More
Everyday thousands of new businesses make the leap and take... Read More
Many small companies choose not to invest in a professionally... Read More
It never ceases to amaze me how many people set-up... Read More
One of the biggest mistakes that most online retailers make... Read More
You don't believe in astrology but you check your horoscope... Read More
You work hard to build traffic to your web page.... Read More
There's been widespread speculation about the new legislation being introduced... Read More
First, using a lot of web graphics, flash, banners and... Read More
Like most average persons, I wanted some extra money to... Read More
Globalize Your WebsiteThe Internet has unlocked a wide array of... Read More
In my previous life.....Actually, my previous JOB life, I was... Read More
1) Word of Mouth The single most powerful form of... Read More
Having an eye catching website is great, but are you... Read More
Web Development Web Development |