Live Support from Your Website? Can You Do It for Free?

I'm a freelance programmer and somehow I managed to get clients, speak with them, and generate leads for years without a live help system. To be honest, I had put in bids for a "live" help system several times, and I wasn't aware there were free options out there.

Well, early last week I went hunting for something that would be my help desk and give me live support. I had some pretty strict requirements because I am not always sitting in front of my computer. I needed it to work like my present contact system and have live help built right in. I finally found something that works for me.

It's called helpcenterlive and if you do a search for it, you will find it in a heart beat. I was a little disappointed at first because even though it was free, I kept closing the window by mistake. Today I started going through all of the features, and I actually went to their website and roamed through their forum. I found out that they have an application that sits on your desktop and works just like the browser.

Now the important thing here is that what is it doing for my business?

My business is exploding. I have gotten 15 small copy writing jobs in a matter of days just because they can contact me instantly. In dollar signs this free script has paid for itself quite a few thousand times over. Because of the types of service my website provides, there really isn't a way for my clients to just "checkout," most of them need to speak with me and I need to speak with them to give them an accurate quote. They expect someone providing a service like mine to be professional and a live help desk is really helping me do that for my clients.

I'm sure the fact that my "presence" on-line is now much more professional I will get even more clients on a regular basis because they can contact me easily and my competition might take 3 days to get back to them.

There is an added bonus to Help Center Live. It's does an amazing job tracking your visitors, keywords, and even where those visitors are going on your site. There is a great review of Help Center live at http://www.track-it-now.info

Will it work for your site? Probably, if your selling anything it's nice to be able to talk with the folks who are your customers. It leads to more referrals and additional work. If your not putting customer service at the top of your priorities your missing out on the best part of being a webmaster. Security.

Edward Charkow is the lead programmer and copy writer for Stmadeveloper. Stmadeveloper provides top notch niche sites that focus on high paying keywords. No technical knowledge is needed since they do the creation, content, and promotion. Visit Stmadeveloper at http://www.stmadeveloper.com

In The News:

Why Now Is the Time to Learn Angular  eLearningInside News
Website Themes Impact SEO  Search Engine Journal
How to Become a Web Developer and Jumpstart Your Career  Southern New Hampshire University

I Did It: Six Months to a Successful Website

For years now I've been looking to start my own... Read More

Establishing Your Web Presence

Part of the success of most home-based businesses is their... Read More

Ever Wondered What Challenges Other People With Their Web Site?

Have you ever wondered what challenges are faced by other... Read More

Email Addresses in Web Pages

You want to give your site's visitors a way to... Read More

Why Do I Need A Web Site?

Even though the Internet has been around for a long... Read More

How to Make Your Own Free Website in 8.5 Minutes or Less

Designing and creating your own website does not have to... Read More

6 Steps To Your Own Website

A lot of people these days are interested in getting... Read More

Develop a Solid Website Presence

Starting an internet business can be confusing to non-veterans. The... Read More

The Dos and Donts of Launching a Small Business Website

Launching a new small business website is often a long... Read More

KISS Your Website!

Many web developers today are starting to KISS their website,... Read More

3 Reasons Why You Need URL Rewriting Module To Enchance Your Web

URL rewriting are major needs for your sites that produce... Read More

35% Revenue Increase? from Your Website!

2 Golden Rules for an Engaging Website35% of visitors fail... Read More

High Quality Website at Low Cost

Although designing a great web site is an important part... Read More

The Importance of Website Stats to You

One of the best tools you have as a webmaster... Read More

Web Content: How Much Should I Pay?

When web content gets discussed on webmaster bulletin boards, the... Read More

How Does Your Website Make Me Feel?

When people think about the Internet, they think about technology.... Read More

Web Accessibility: The Basics

What is web accessibility & why is it important?Web accessibility... Read More

Using Psychology Easily on Your Website to Make More Sales!

Psychology is a long word which everyone thinks, "no, that's... Read More

Creating Websites that Cater to Exam Preparations

One of the things that Internet excels is disseminating information... Read More

User Interface Design: Key to Achieve Best Web Development

From early days of www, the Internet sites that are... Read More

How Your Own Website Helps Your Small Business Grow

What do you mean, you don't have a website for... Read More

You May Be Losing Valuable Traffic - And Not Even Know It!

Here's something you may never have thought of before:If I... Read More

Art, Artists and the Web: Part 3--What to Put on an Artist?s Website

What to put your the website if you are an... Read More

Making Your Website Shine! Attract and Keep Visitors at Your Site!

When you consider the billions of individuals and companies on... Read More

Successful Commercial Sites

Do you make your website just to entertain yourself or... Read More