7 Questions to Understand Your Customer Better

Customer service questionnaires can help your clients better understand their requirements. Your clients can benefit by:

* Focusing on immediate project requirements
* Increased awareness of budgeted time and finances
* Better understanding of project goals
* Setting priorities of essential project features
* Planning for project post-implementation phase

On the other hand, you as a service provider will have a clearer understanding of what your clients want. This will help you to suggest your clients the exact services they need.Here is a sample questionnaire that we have developed. We found that it is helpful to customers and can even improve your closing rate of sales by 20%.

1. Website objective:
(please describe in one sentence)

2. Among the following features, please rate 1-5 which ones you would want for your site.

(must have=5)
(good to have=4)
(not sure=3)
(maybe later=2)
(never want=1)

Content management system
Discussion board, forums
E-Commerce, shopping cart, catalog
Web logs, blogs
News management
Banner rotation, ad management
Calendar, events, planning
Link management, exchange, directory
Auction system
Chat
Mailing list, newsletter
Guestbooks
Image galleries
Polls, survey
Others

3. Who will manage content for your site?

Me and my staff only
Site visitors (comments/postings)
Both me/staff and visitors

4. How much are you willing to spend per month for server hosting?

Less than $30/month
$30-$100/month
More than $100/month

5. How many hours are you or your staff willing to spend learning to manage your site (how to add pages in the new system, how to moderate users, essential HTML tags, etc)?

___ hours total

6. How man hours per week are you/staff willing to spend for site management (adding content, updating site, managing users, etc)?

___ hours/week

7. When do you expect to launch your new site?

__/__/____(mm/dd/yy)

Sanjib Ahmad, Freelance Writer and Product Consultant for Business.Marc8.com - Top 10 Business Best Sellers. You are free to use this article in its entirety as long as you leave all links in place, do not modify the content, and include the resource box listed above.

In The News:

Brad Loiselle  Hindustan Times
The Future of Web Development  Business 2 Community
Fast Web Media rebrands as Neon  Business Up North

How Did You Get Here?

When marketing your website, it's important to know which of... Read More

The Problem with Automated Accessibility Testing Tools

An automated accessibility tool is a piece of software which... Read More

Guidelines for Web Page Optimization

Below, I have listed 8 simple steps that you can... Read More

So You Want To Have A Website

So you want to have a website. You have gone... Read More

Whats Your Business Online Attitude?

This article was prompted by some customer support work I... Read More

Get a Website!, Register Your Domain!: To Website or Not to Website?

If you're fairly new to the Internet scene, you may... Read More

You Don?t Have to be Amazon.com to Achieve 12% Conversion Rates!

That's right. According to a recent study by Nielsen/NetRatings, Amazon.com... Read More

Get Your Business on the Web

I can't think of any business alive today that couldn't... Read More

Setting Up A CGI Script On Your Web Site

Before you set up any scripts you will need some... Read More

Top 5 Webmaster Tools You Can Pick Up For Pennies

1. SiteSpinner V2 - On Sale www.deprice.com/sitespinner.htmSiteSpinner is a user-friendly... Read More

How to Make Your Own Free Website in 8.5 Minutes or Less

Designing and creating your own website does not have to... Read More

Getting One-way Inbound Links: the 5 Major Strategies

With search engines putting a damper on direct reciprocal links,... Read More

Ten Quick Tests To Check Your Website For Accessibility

The Disability Discrimination Act says that websites must be made... Read More

Email Addresses in Web Pages

You want to give your site's visitors a way to... Read More

Increase Hits to Help Increase Your Business

In this day and age most businesses consider having their... Read More

Web Coach Tip: What You Should Know About DIY Web Sites

Recently, a friend asked "What's the deal with those DIY... Read More

Duplication vs. Individualism

How can we add Word Rich Content to our Websites... Read More

Running An Effective Website

Running an effective website is a continuous process. I have... Read More

How to Listen on the Web

When building a relationship, listening is more important than talking.A... Read More

Streamline your Business Website with a Content Management System

I talk with so many people who have small businesses... Read More

Website Success is Key

The popular search engine Google indexes over 8 billion websites.... Read More

5 Essential Traits Of A Home Business Website

So you've decided to start an online work at home... Read More

Learn What 98% of Targeted Visitors Do On Your Website

Getting a Targeted Visitor to a website is a waste... Read More

What Business Owners MUST Know BEFORE They Commit To Having A Web Site

Q1.Why would I need a web site? A1.- Improve my... Read More

Website Strategy!

A website lets you put your products in front of... Read More